Reviews
Checked and replaced Honda Battery
Very pleasant. Your service advisor, Bobbie Santos is very courteous and gentle. I wish everyone of your advisors are like him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elvira Felix, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Excellent service!
I’d like to echo a review made just a few days ago. Bobby Santos was my Service Advisor as well. My 2009 Honda Fit needed a lot of maintenance, and Mr. Santos took the time to make sure I understood all of my options. Over the years, I’ve only used Honda Serramonte Service for maintenance and occasional repairs. All of the Service Staff has always been very professional. It’s a well run shop!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honda Service
Service rep. Darell Wilson provides exceptional service.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael Mann, thank you so much for your high rating! We look forward to your next visit! Take care!
They know their stuff
Went in for a routine check up and Bobby was able to explain the full process and showed exemplary knowledge of what it entailed. Being unfamiliar with cars, I could see from his other records that he is very knowledgeable with cars and that made the whole experience very comforting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Our service advisor ERIC was very professional, we told him what issue we were having with our 2016 pilot and he immediately knew what the problem was. We had to leave our car because it was a walk-in visit & didn't know how long our car would be there. Signed up for the shuttle to take us home but MELE (Finance Manager) insisted she drive us home herself! Hands down exceptional customer service. Thanks Gian, Eric & Mele!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service by DARRELL WILSON
Darell listened to all my concern with my 2003 CRV. Love this car!!!. He recommended other important repairs to be done. He gave me a little rebate but the total was still high. Overall, I was very satisfied with the repairs and thanks to Darrell, he is very knowledgeable with what he does.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Purchased a new 2017 Civic Sedan
Very positive experience! Sales. rep (Tony Chen) was very knowledgeable and helpful. He answered all my questions and I got the car I wanted. Very happy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Great service and friendly! I'm returning again. They told the truth as far as the time service would take. It was a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good services
I got a good serviced to my car, there are good employees here to help me
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jose Aguilar Oxlaj, thank you so much for your high rating! Have a great day and come back anytime!
Mr June
Mr Chau was kind and very professional. The place is very clean and feels like every employee are professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Guillermo Umalli, we are so pleased you enjoyed your visit to Honda of Serramonte! Thank you, and have a fantastic day!