Reviews
Car service
Quick service,many times I'll drop my car to be service,this is the first time they wash and vacuum it...hope they gonna do it for all customers...atleast a complematary for dropping to your service station.thanks
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Serramonte Honda Dealership
Prompt, efficient and friendly service. Explained all needed repairs and costs to my liking.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Key duplication
Outstanding! I went in to get my key duplicated, it was fast and friendly. The people there were very nice
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
In and out quick
Kevin and David made the car buying process exetremly smooth and easy. Loved them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
good service
I was very happy with my rep Bobbie Santios. The people running the car shuttle where not very good. Had problems with them not putting me on the list to take me home, was told they could only pick me up at 4 when my car was not ready til 5:15 and that I could wait til then.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Yolanda, we deeply apologize for the miscommunication regarding our car shuttle. Thank you for bringing these issues to our attention, these are areas we need to improve on in the future.
Serramonte Honda
I bought another car (gift for family) while I was waiting for service to be completed. It was a used car 2013 and I trusted the salesman who sold me my new CR-V in August 2015.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
CRV Owner
Good experience, and they had a shuttle to take you somewhere while you waited (mall, home, etc.). They also figured out why the alarm kept going off when car was unlocked. Only wish the service wasn't quite so expensive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
honda civic car service
Bobbi helped us get our car serviced. He explained the different services and what would be done to our car. We had an early appointment and we got our car back at the time he said the full service would be done. Was very happy with that because we didn't have to wait additional time. Happy Customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service / Happy customer
My service advisor Bobby Santos is excellent / courteous / knowledgable / helflpful / friendly & great customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scheduled Maintenance and Brakes Work
Very pleasant visit; service advisor Darell Wilson was attenattentive; answered my concern and recommended required repair(s) needed for my vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase