Reviews
Garret was great.
Garret was great. Everything was taken care of the recalls and the maintenance. It was my first using Prescott Honda for my car, and the service was completed sooner than expected.
Garret was great.
Garret was great. Everything was taken care of the recalls and the maintenance. It was my first using Prescott Honda for my car, and the service was completed sooner than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales, service, parts, it doesn't matter.
Sales, service, parts, it doesn't matter. Everyone is friendly, professional and always eager to assist with any issue I may even think I have. I'd much rather be at this dealership that any across the street and I have had vehicles at both.
Sales, service, parts, it doesn't matter.
Sales, service, parts, it doesn't matter. Everyone is friendly, professional and always eager to assist with any issue I may even think I have. I'd much rather be at this dealership that any across the street and I have had vehicles at both.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ruth and Chris in service were exceptional.
Ruth and Chris in service were exceptional. Buying from Ruth was easy. Chris in service was knowledgeable and professional, he kept me informed throughout.
Ruth and Chris in service were exceptional.
Ruth and Chris in service were exceptional. Buying from Ruth was easy. Chris in service was knowledgeable and professional, he kept me informed throughout.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Garrett was very helpful and went out of his way to
Garrett was very helpful and went out of his way to explain what I needed.
Garrett was very helpful and went out of his way to
Garrett was very helpful and went out of his way to explain what I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service but watch out for the diagnostic service
Good service but watch out for the diagnostic service pricing! They charge $209 for any diagnostic service. I bought my car in for a "TPMS System" warning and was charged a total of $307 to diagnose and replace one sensor. I can have a sensor replaced for $70 or so at most any tire store in town. I should have done more internet research on the problem before relying on Prescott Honda to fix such a simple problem.
Good service but watch out for the diagnostic service
Good service but watch out for the diagnostic service pricing! They charge $209 for any diagnostic service. I bought my car in for a "TPMS System" warning and was charged a total of $307 to diagnose and replace one sensor. I can have a sensor replaced for $70 or so at most any tire store in town. I should have done more internet research on the problem before relying on Prescott Honda to fix such a simple problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
First time working with Carter and he was phenomenal!
First time working with Carter and he was phenomenal! Great customer service and approachable, answered all my questions friendly and confident. By far the most pleasant experience I’ve had.
First time working with Carter and he was phenomenal!
First time working with Carter and he was phenomenal! Great customer service and approachable, answered all my questions friendly and confident. By far the most pleasant experience I’ve had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Greeted politely and friendly, listened to my concerns
Greeted politely and friendly, listened to my concerns and took care of problem. Thank you!
Greeted politely and friendly, listened to my concerns
Greeted politely and friendly, listened to my concerns and took care of problem. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt Sylvester helped me identify a better car that
Matt Sylvester helped me identify a better car that physically fit my body. The CRV cabin was too small and the seat very uncomfortable. I have given Honda feedback that their seats are not well upholstered and are very rigid and hard. I have driven Ford edges with the highest trim level, which are thousand times more comfortable than Hondas. I am sticking with Honda because it’s such a good make of a car but your Company would do well to make the interior seats, more comfortable, and more cushioning.
Matt Sylvester helped me identify a better car that
Matt Sylvester helped me identify a better car that physically fit my body. The CRV cabin was too small and the seat very uncomfortable. I have given Honda feedback that their seats are not well upholstered and are very rigid and hard. I have driven Ford edges with the highest trim level, which are thousand times more comfortable than Hondas. I am sticking with Honda because it’s such a good make of a car but your Company would do well to make the interior seats, more comfortable, and more cushioning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everybody i work with at Prescott Honda is great!
Everybody i work with at Prescott Honda is great! Been doing business there since 2013 with complete satisfaction. All service staff and sales staff are knowledgeable and professional. I couldn't be happier. they do go "above and beyond" for me!
Everybody i work with at Prescott Honda is great!
Everybody i work with at Prescott Honda is great! Been doing business there since 2013 with complete satisfaction. All service staff and sales staff are knowledgeable and professional. I couldn't be happier. they do go "above and beyond" for me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exact ontime friendly service Easy to wait for service to
Exact ontime friendly service Easy to wait for service to be completed. All work was explained to my satisfaction
Exact ontime friendly service Easy to wait for service to
Exact ontime friendly service Easy to wait for service to be completed. All work was explained to my satisfaction
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair