Reviews
I have been trying for over three weeks to get assistance
I have been trying for over three weeks to get assistance with refunding my GAP policy and extended computer warranty on a vehicle I traded in. During this time, the experience has been extremely frustrating. I’ve been hung up on, treated rudely, and my calls and emails have gone unanswered. When I call the main line, I get placed on hold for long periods of time only to be disconnected. Johnathan in Finance informed me that I do not qualify for a GAP or extended warranty refund due to mileage on my 2023 Highlander. This is simply inaccurate. GAP refunds are based on the term of the finance contract, not mileage, and the computer warranty is based on time, not miles driven. Despite pointing this out, they have refused to help me with getting the cancellation and refund processed. This is not the level of service anyone should expect, especially from a Toyota dealership. Customer service and respect for customers are clearly not a priority here. It was much better when this location operated as Gatorland Toyota. I’ve been a lifelong Toyota owner, but because of this experience, I will never do business with Gettel Toyota again and cannot recommend them to anyone who values honest treatment and customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, so we’re truly sorry to hear that your recent experience did not reflect the service we strive to deliver. We completely understand how frustrating this situation must have been, and we appreciate you bringing it to our attention. Based on the name provided in your review, we’re unable to locate your account. Please send us a message with your contact information or reach out directly to our Finance Manager, Jonathan Long, at jlong@gettel.com or 352-815-2339. We want to make this right and ensure your concerns regarding the GAP policy and extended warranty refund are addressed promptly.
Thanks for responding. I traded in a 2023 Toyota Highlander and since mid-August I’ve been trying to process my GAP and extended electronics warranty cancellations/refunds. I’ve left multiple messages, been disconnected after long holds, and emails have gone unanswered. Out of frustration, I met in person with Finance Manager Jonathan Long, who told me it “sounded like I knew more than him” about how these refunds work. I also see in your public reply that you “couldn’t locate my account based on the name in the review,” but I have already provided my information directly when I spoke in person. To clarify: • GAP refunds are based on the finance contract term, not mileage. • Extended warranty refunds are time-based, not mileage. I’ll be sending my documentation again, but I expect this to be resolved promptly and without further delays.
Buck helped my wife and I purchase our first vehicle.
Buck helped my wife and I purchase our first vehicle. He was super laid back and made us feel less stressed. He was very thorough, helpful, and kind. We’ve encountered car salesman in the past who don’t care about the customer, they only care about the sale. Buck was the exact opposite. He wants to help you, and we could feel that. 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Lied to my son (a student there) and told him that the
Lied to my son (a student there) and told him that the only battery in stock was the most expensive battery they have ($380 installed). I called the parts department myself and plenty other $150 options available. After installation service advisor wanted to play hero and offered a $40 discount. Service Manager was apologetic and offered for us to take the car back and install a less expensive battery and refund the difference. If the service advisor is flat out lying to you, service manager should have offered something more than wasting more of my son's time and restored trust in their services. Probably last time we do business there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for any inconvenience. Our Service Director, Jon Dansby, will be contacting you to discuss your experience. For further concerns or to discuss your experience in more detail, contact him directly atJdansby@gettel.com. We appreciate your feedback.
We brought a car with cash and they could not even help
We brought a car with cash and they could not even help me get other key for my 2023 really. I think that says a lot about you treat your cash customers. Plus my car did not a a book in it and was told my my sales lady she oder it but I have not heard anything from her and it's going on 2 weeks . And she said she was going to see what she can do to get me a other key have not heard anything about that either. So it will be hard for me to tell anyone to come to your busy. Thank you Ms.sharese conney
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with your recent purchase. We value all of our customers and strive to provide exceptional service. Our General Manager, Tyler Hill, will reach out to you. For further concerns or to discuss your experience in more detail, please contact him directly at Thill@gettel.com Thank you again for your feedback.
Yes i would like to speak to you so when your free please give a call anytime. Mrs. Sharese Conney 386 288 0011. Thank you for responding.
dan maher was excellent even came in on his day off to
dan maher was excellent even came in on his day off to finish the deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that Dan went above and beyond to assist you, even coming in on his day off. We appreciate your feedback and are glad you had a great experience with us at Gatorland Toyota!
Thank you for your kind words! We're thrilled to hear that Dan went above and beyond to assist you, even coming in on his day off. We appreciate your feedback and are glad you had a great experience with us at Gatorland Toyota!
Thank you for your kind words! We're thrilled to hear that Dan went above and beyond to assist you, even coming in on his day off. We appreciate your feedback and are glad you had a great experience with us at Gatorland Toyota!
Mr. Dabari Destine was by far the best sales person I
Mr. Dabari Destine was by far the best sales person I have ever had the pleasure of working with! He went above and beyond from start to finish.. He is a huge asset for Gatorland Toyota, and should be recognized and rewarded for his hard work, expertise, and attention to detail!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and glowing review! We're thrilled to hear about your positive experience with Dabari. We take great pride in our team's dedication to providing exceptional service, and it's fantastic to know that Dabari exceeded your expectations. Thank you for choosing Gatorland Toyota, and we look forward to serving you again!
Easy to work with.
Easy to work with. No hidden agenda they sell cars customers buy them. Wish I would’ve gotten the service deal in writing before sitting in front of the finance manager but that’s what you get for not securing the details
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review! We're glad to hear that you found the process easy and transparent. Your feedback helps us improve. Thank you for choosing us!
Mr Danny helped me and my family with my new car a lot.
Mr Danny helped me and my family with my new car a lot. I had to go to college and I needed a new vehicle and Mr Danny helped me and gave me a great deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're thrilled Danny was able to assist you and your family in finding the perfect car. Enjoy your new vehicle, and best of luck in college!
I am very pleased with my service today.
I am very pleased with my service today. The buying process was easy and stress free. I can’t thank Rob Davis and Danny Klein enough for making this process easy. Gatorland has a wonderful team. We will be back to buy my husband a truck. I will tell others too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're happy you had an easy and stress-free experience with us. Our team at Gatorland Toyota takes pride in making the car buying process smooth and enjoyable. We look forward to helping you and your husband with his truck purchase! Thank you for spreading the word about Gatorland Toyota!
My review of Gainesville Toyota was a very great one.
My review of Gainesville Toyota was a very great one. Justin was very helpful, friendly,and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Justin was helpful, friendly, and professional during your visit to Gatorland Toyota. We look forward to serving you again!