Reviews
I receive great customer service every time.
I receive great customer service every time. I highly recommend Ilianna as your care team representative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're happy you consistently receive excellent customer service. Ilianna is indeed a valuable member of our team, and we appreciate your recommendation. We look forward to continuing to serve you!
Arnaldo was friendly and helpful.
Arnaldo was friendly and helpful. I had a great experience with my standard 18-month maintenance appointment. I was in and out of the shop in under one hour!! While waiting, I had a well lighted and comfortable place to wait for my vehicle. Everyone I encountered was customer-focused and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled Arnaldo and our team provided you with a friendly and efficient experience during your maintenance appointment. We look forward to serving you again!
WENT IN FOR SERVICE AND IAN WAS MY ADVISOR, HE WAS
WENT IN FOR SERVICE AND IAN WAS MY ADVISOR, HE WAS COURTESY, AND INFORMATIVE. HIGHLY RECOMMEND HKM AS AN ADVISOR.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our service department! We're happy that Ian provided courteous and informative service. We'll pass along your kind words to him. Your recommendation means a lot to us, and we look forward to assisting you again.
Jean was a wonderful individual to work with.
Jean was a wonderful individual to work with. I liked his style. No high pressure sales approach, just trying to meet my needs and providing information and answering all my questions or getting the answer to any he could not answer. He was very helpful I would have probably walked away if I had not been dealing with him. Kyle was helpful the following day in helping me get in touch with my insurance agent to ensure the car was covered by my policy before I drove it back to Jacksonville.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're happy Jean provided you with a positive and pressure-free experience, ensuring all your questions were answered. It's fantastic to know that Kyle was able to assist with your insurance needs, making your transition smooth. We appreciate your feedback and hope you enjoy your new vehicle! Safe travels back to Jacksonville!
The service was fine.
The service was fine. But I got charged $15 on a $500 bill to use my credit card. That's enough to reconsider where I go for service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Danny was a great help when trying to decide on a new
Danny was a great help when trying to decide on a new car! Thanks for your help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Danny provided you with excellent service and helped you find the perfect car. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Danny was wondering & Mark Derrico was great as well!
Danny was wondering & Mark Derrico was great as well! I will use Gatorland In the future!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're happy that Danny and Mark provided excellent service. We look forward to serving you again at Gatorland Toyota!
I always use this dealership.
I always use this dealership. Professional and have had good experiences dealing with people, especially Ian.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words! We're thrilled to hear about your positive experiences, especially with Ian. We strive to provide professional service and are grateful for your continued trust in us. We look forward to serving you again!
Was first service and was never explained how things
Was first service and was never explained how things worked or even where anything was . Very stuffy to busy
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I’m giving a 5 because Iliana does a great job.
I’m giving a 5 because Iliana does a great job. However, I do not like the new service protocol where I have to wait to check in my vehicle when my service advisor is with another customer. Also sales guys never offered to help me when I went on the lot to look at new vehicles. They were too busy talking and looking at their phones. Not sure what has changed at you business but it was very obvious on my last visit. I called the sales manager off a promotional email only to find he has rerouted his calls to someone. Not personal service. I will be in the market for a new vehicle soon. Not sure I will shop Gatorland. Not liking the new culture. Illiana is consistent and does well tho
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair