Reviews
Great service from a team that has been well trained for
Great service from a team that has been well trained for very important part of the dealership experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thomas was great!
Thomas was great! Fast and efficient! He was nice and thorough and gave me great feedback.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ford diagnosed my escape with a $12k transmission
Ford diagnosed my escape with a $12k transmission replacement. Could not afford. Ordered a transmission and took it to a local repair shop for what was quoted as a $4500 repair. When the transmission arrived, I towed the escape to them, they checked the codes, ran it back to a bad battery/power supply and let me know the transmission has nothing wrong with it at all. New battery and it's been running great since. Stay away from Ford.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I would like to help, but need more information about the circumstances surrounding your diagnosis. Please give me a call, Donna Houlahan Service Director 352-372-4251
Spencer was very professional and attentive.
Spencer was very professional and attentive. It was an absolute pleasure working with him. I don't remember names, but all the other staff, including a Latino young man that was working with Spencer, were very friendly and professional, as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill is outstanding.
Bill is outstanding. We have been with him for 26 years. Bill is very polite and knowledgeable. Our vehicle’s are always finished on time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything went smoothly.
Everything went smoothly. Alex was knowledgeable, friendly, and quick to respond to any questions and concerns. The waiting area had comfortable seats, as well as snacks and water available. An excellent first service for my new Elantra.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Communication with the customer service department was
Communication with the customer service department was efficient, thorough, and courteous. Thank you for helping us with our Mach E recall.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank You for taking the time to share your thoughts, We truly appreciate all feedback, it helps us grow and keep improving. Your honesty means a lot and we're excited to make your next service even better. Donna Houlahan Service Director 352-372-4251
Professional.
Professional. Punctual. Friendly. Accommodating. Multiple seating options at the lounge. Comfortable seats. Good amenities at the lounge.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your great review! We are always striving to do better, and your input helps point us in the right direction. We can't wait for another chance to impress you next time!! Donna Houlahan Service Director 352-372-4251
With the exception of a little back up in servicing times
With the exception of a little back up in servicing times due to the number of cars, it was great. A space to work. Coffee and water. What else could you want? Very friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind feedback! We truly appreciate your understanding regarding the brief wait times — our team does their best to keep things moving smoothly, even on busy days. I’m glad to hear you enjoyed the amenities and found our staff friendly and professional. We look forward to seeing you again at your next visit! Austin Hundt Customer Experience Director Parks of Gainesville Bus: 352-372-4251 Cell: 352-262-4923 ahundt@parksofgainesville.com
A young fellow by the name of Evan convinced me that this
A young fellow by the name of Evan convinced me that this was the first place I should stop in my search for a lease car, and, he was right, everyone and everything was better than expected. And thus far the car is a bit like that. Thank you
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- Overall experience 5.0
- Does recommend this dealer
Thank you so much for sharing your experience! We’re thrilled to hear that Evan made such a great first impression and that your visit — and new vehicle — exceeded expectations. I’ll be sure to share your kind words with him and the team. We truly appreciate your business and look forward to seeing you again in the future! Austin Hundt Customer Experience Director Parks of Gainesville Bus: 352-372-4251 Cell: 352-262-4923 ahundt@parksofgainesville.com