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Bob Ruth Ford

(1,959 reviews)
Visit Bob Ruth Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2023 consumer dealer award 2021 consumer dealer award

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New (717) 502-4158 (717) 502-4158
Used (717) 502-4382 (717) 502-4382
Service (717) 502-4259 (717) 502-4259

Inventory

See all 394 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since May 2010.
We provide the highest levels of customer satisfaction through progressive management dedicated employees and high standards of operational excellence. We're family owned and operated. Our customers always come first and we strive to improve our processes consistently. Bob Ruth Ford follows this mission statement: "To change the world's perception of the car dealership experience one customer at a time." Our sales staff has years of experience and is tasked with guaranteeing that every customer is completely satisfied. We offer Guaranteed Credit Approval at our store through the Credit Acceptance Corporation. We cant wait to assist you!
We Got Deals in Dillsburg!

Service center

Phone number (717) 502-4259

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–4:30pm
Saturday
7:30am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(1,959 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ruth Ford from DealerRater.

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DO NOT buy any car from this dealership you will regret

DO NOT buy any car from this dealership you will regret it! I bought a Jeep Cherokee from here and had it for about 6 months before they had to replace the engine. Not rotators, spark plugs, something small but a whole engine. It was there just about 2 months so I was without a car and they only gave me a rental for 10 days. You can’t make this stuff up. And to make it better I had to pay for them to fix the LEMON they sold me. If they did this to me they will definitely do it to you go somewhere else! Customer service is just as bad, they won’t waive the 217$ fee for them to fix the junk they sold me.

DO NOT buy any car from this dealership you will regret

DO NOT buy any car from this dealership you will regret it! I bought a Jeep Cherokee from here and had it for about 6 months before they had to replace the engine. Not rotators, spark plugs, something small but a whole engine. It was there just about 2 months so I was without a car and they only gave me a rental for 10 days. You can’t make this stuff up. And to make it better I had to pay for them to fix the LEMON they sold me. If they did this to me they will definitely do it to you go somewhere else! Customer service is just as bad, they won’t waive the 217$ fee for them to fix the junk they sold me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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DO NOT buy any car from this dealership you will regret

DO NOT buy any car from this dealership you will regret it! I bought a Jeep Cherokee from here and had it for about 6 months before they had to replace the engine. Not rotators, spark plugs, something small but a whole engine. It was there just about 2 months so I was without a car and they only gave me a rental for 10 days. You can’t make this stuff up. And to make it better I had to pay for them to fix the LEMON they sold me. If they did this to me they will definitely do it to you go somewhere else! Customer service is just as bad, they won’t waive the 217$ fee for them to fix the junk they sold me.

DO NOT buy any car from this dealership you will regret

DO NOT buy any car from this dealership you will regret it! I bought a Jeep Cherokee from here and had it for about 6 months before they had to replace the engine. Not rotators, spark plugs, something small but a whole engine. It was there just about 2 months so I was without a car and they only gave me a rental for 10 days. You can’t make this stuff up. And to make it better I had to pay for them to fix the LEMON they sold me. If they did this to me they will definitely do it to you go somewhere else! Customer service is just as bad, they won’t waive the 217$ fee for them to fix the junk they sold me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We are sorry to hear about the concerns you experienced with your vehicle and that your service visit did not meet expectations. We would appreciate the opportunity to review your situation directly. Please contact our General Manager, Matt Zinn, at your convenience at (717) 432-9614.

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I drove up from northern VA on a Saturday to buy a 2022

I drove up from northern VA on a Saturday to buy a 2022 Mustang GT ... the dealership was very busy and appeared a little disorganized ... but my salesman Noah Selby took charge and had me in and out in record time ... the price was very fair, i got a square deal on my trade, and paperwork was ready to go ... in less than 2 hrs (which included the test drive), I flying down Route 15 in a dark purple Mustang GT headed home ... I would buy from this dealer again.

I drove up from northern VA on a Saturday to buy a 2022

I drove up from northern VA on a Saturday to buy a 2022 Mustang GT ... the dealership was very busy and appeared a little disorganized ... but my salesman Noah Selby took charge and had me in and out in record time ... the price was very fair, i got a square deal on my trade, and paperwork was ready to go ... in less than 2 hrs (which included the test drive), I flying down Route 15 in a dark purple Mustang GT headed home ... I would buy from this dealer again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the fantastic review and for making the trip from northern Virginia to purchase your 2022 Mustang GT. We appreciate your patience during a busy Saturday and are glad to hear Noah took charge to make the process efficient and straightforward.

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This dealership had my Ford ranger lariat listed for

This dealership had my Ford ranger lariat listed for 44,500 on the internet. They said what you see on the internet is what you pay. Well for some reason at time of sale, they said they forgot to tell me about the 1895 charge I never authorized for a ceramic coating. They knew about it. It's a shame they lie to your face.

This dealership had my Ford ranger lariat listed for

This dealership had my Ford ranger lariat listed for 44,500 on the internet. They said what you see on the internet is what you pay. Well for some reason at time of sale, they said they forgot to tell me about the 1895 charge I never authorized for a ceramic coating. They knew about it. It's a shame they lie to your face.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Dave was a massive help and answered all my questions

Dave was a massive help and answered all my questions with no issue. It was my first time buying a car and everyone here made the process so seamless.

Dave was a massive help and answered all my questions

Dave was a massive help and answered all my questions with no issue. It was my first time buying a car and everyone here made the process so seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your 5-star experience. We're glad we could make purchasing your first vehicle so seamless!

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This has to be the worst experience ever.

This has to be the worst experience ever. Dishonest and rude. Seriously don't get involved. Not worth the stree

This has to be the worst experience ever.

This has to be the worst experience ever. Dishonest and rude. Seriously don't get involved. Not worth the stree

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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The lie about cars, they are rude and insulting.

The lie about cars, they are rude and insulting. I was told to "cry to my daddy" when I pointed out their lies. You need to stay very far away

The lie about cars, they are rude and insulting.

The lie about cars, they are rude and insulting. I was told to "cry to my daddy" when I pointed out their lies. You need to stay very far away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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It's illegal to sell a car in PA without a title, but

It's illegal to sell a car in PA without a title, but don't worry... These guys WILL and then make you wait a month after you've paid them, and STILL not give you a car... Then call you the idiot for not knowing how "the title process works".

It's illegal to sell a car in PA without a title, but

It's illegal to sell a car in PA without a title, but don't worry... These guys WILL and then make you wait a month after you've paid them, and STILL not give you a car... Then call you the idiot for not knowing how "the title process works".

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear about your experience and understand your frustration. Our team has been in contact & we’re continuing to work toward resolving the issue.

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Purchased Jeep, parked it so close to building when they

Purchased Jeep, parked it so close to building when they showed it to me, when I got in, I could not see drivers side front panel that was dented. Very shady and dishonest

Purchased Jeep, parked it so close to building when they

Purchased Jeep, parked it so close to building when they showed it to me, when I got in, I could not see drivers side front panel that was dented. Very shady and dishonest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're sorry to hear about your experience. We always aim to be transparent and provide a positive buying process. If you’d like to discuss this further, please feel free to reach out to our team directly.

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Anitra was a pleasure to work with.

Anitra was a pleasure to work with. So we're the 2 gentlemen who picked up my vehicle. She guided me through the whole process and made my life easy as she did most of the work. I highly recommend contacting Anitra for your selling/buying needs!

Anitra was a pleasure to work with.

Anitra was a pleasure to work with. So we're the 2 gentlemen who picked up my vehicle. She guided me through the whole process and made my life easy as she did most of the work. I highly recommend contacting Anitra for your selling/buying needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review! We're thrilled to hear Anitra and the team made the process easy and stress-free for you. We'll be sure to pass along your kind words — we appreciate your recommendation!

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