Reviews
Write a reviewCimino family always helps my family go there! I had an issue with my old car they did all they could to help me getting a new vehicle
Cimino family always helps my family go there! I had an issue with my old car they did all they could to help me getting a new vehicle
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My husband and I have been loyal customers of Cornerstone Mitsubishi for more than a decade, and for good reason: they offer fantastic cars and have a team of professional, friendly salespeople who never make us feel pressured. Tori, Bill, and Will were exceptional; they were so professional and a pleasure to work with. As we were concluding our leases on our 2020 Mitsubishi Outlander Sports, we decided to lease two Outlander PHEVs, which we hadn't even considered before. Tori and Bill provided us with valuable insights on the impressive performance of the PHEV and explained how it operates. Personally, I don't believe New England is quite ready for fully electric vehicles, but I must say the Hybrid is an excellent choice. Having both electric and gas options turned out to be much better than we initially thought. We are extremely satisfied with our new leases. Thank you, Tori, Bill, and Will, for guiding us through the leasing process and making it so easy. We look forward to seeing you for maintenance and again in three years when our leases are up!
My husband and I have been loyal customers of Cornerstone Mitsubishi for more than a decade, and for good reason: they offer fantastic cars and have a team of professional, friendly salespeople who never make us feel pressured. Tori, Bill, and Will were exceptional; they were so professional and a pleasure to work with. As we were concluding our leases on our 2020 Mitsubishi Outlander Sports, we decided to lease two Outlander PHEVs, which we hadn't even considered before. Tori and Bill provided us with valuable insights on the impressive performance of the PHEV and explained how it operates. Personally, I don't believe New England is quite ready for fully electric vehicles, but I must say the Hybrid is an excellent choice. Having both electric and gas options turned out to be much better than we initially thought. We are extremely satisfied with our new leases. Thank you, Tori, Bill, and Will, for guiding us through the leasing process and making it so easy. We look forward to seeing you for maintenance and again in three years when our leases are up!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great professional service. Clean facility and repairs were done correctly and quickly. Service advisor very nice and listened to my concerns and vehicle was repaired to my satisfaction.
Great professional service. Clean facility and repairs were done correctly and quickly. Service advisor very nice and listened to my concerns and vehicle was repaired to my satisfaction.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recommend To All,Rick,Jane,Ernie,,Can't get anybetter, Service is the best,and Rick,What can I say,This Dealership is the Best.
Recommend To All,Rick,Jane,Ernie,,Can't get anybetter, Service is the best,and Rick,What can I say,This Dealership is the Best.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Looking forward to have Lancer back again, ?till next ride and hopefully Mitsubishi Pajero will be available here USA
Looking forward to have Lancer back again, ?till next ride and hopefully Mitsubishi Pajero will be available here USA
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had a wonderful experience at Cornerstone Mitsubishi. From the moment we started discussing the 2024 Outlander SE to finalizing the deal, I felt completely at ease. I was extremely satisfied with every aspect of my experience at the dealership.
I had a wonderful experience at Cornerstone Mitsubishi. From the moment we started discussing the 2024 Outlander SE to finalizing the deal, I felt completely at ease. I was extremely satisfied with every aspect of my experience at the dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Syed! We're so happy to hear you enjoyed your experience with us. We want every customer to feel at ease when going through the car buying/leasing process with us. We appreciate your business and hope you enjoy your vehicle!
Was looking for a car that was better on gas. They showed me many different optioned and explained different things for me. They cleaned it out super fast so I could leave the same day with it!
Was looking for a car that was better on gas. They showed me many different optioned and explained different things for me. They cleaned it out super fast so I could leave the same day with it!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Savannah, for your kind words! We’re so glad you enjoyed your experience with us and we hope you enjoy your vehicle. We’re happy to be here for all of your future automotive needs.
DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP unless you are 100% sure you are buying the car! This car dealership will NEVER give you a refund, NO MATTER what - even when stated verbally and in writing. We left a deposit with Cornerstone Mitsubishi requesting a test drive since they told us "you would not be committed to purchasing a vehicle, and it is a fully refundable deposit." We noticed the price was very unclear because the car's selling price was way above the MSRP (Manufacturer Suggested Retail Price). This dealership strongly suggests that everything was explained thoroughly throughout the process. Still, in reality, it felt like they were taking advantage of two people of color. Instead of refunding us our money, the dealer tried to force us to buy the car. We understand that they spent some time obtaining the vehicle for us, but it is also their job to do so, and a customer has every right to change their minds when something does not feel right about the price. We have asked polity within several emails for a refund but have been ignored. Being an ex-employee of Mitsubishi Japan, I am highly disappointed and disgusted with how this dealership treated us. We may need to report this dealership and share our horrific experience with the corporation, our communities within America and Japan, and on social media. We understand their inventory is low due to the continuous global coronavirus pandemic (COVID-19) has caused throughout the world. Still, there is no reason to cheat and take money away from people like this.
DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP unless you are 100% sure you are buying the car! This car dealership will NEVER give you a refund, NO MATTER what - even when stated verbally and in writing. We left a deposit with Cornerstone Mitsubishi requesting a test drive since they told us "you would not be committed to purchasing a vehicle, and it is a fully refundable deposit." We noticed the price was very unclear because the car's selling price was way above the MSRP (Manufacturer Suggested Retail Price). This dealership strongly suggests that everything was explained thoroughly throughout the process. Still, in reality, it felt like they were taking advantage of two people of color. Instead of refunding us our money, the dealer tried to force us to buy the car. We understand that they spent some time obtaining the vehicle for us, but it is also their job to do so, and a customer has every right to change their minds when something does not feel right about the price. We have asked polity within several emails for a refund but have been ignored. Being an ex-employee of Mitsubishi Japan, I am highly disappointed and disgusted with how this dealership treated us. We may need to report this dealership and share our horrific experience with the corporation, our communities within America and Japan, and on social media. We understand their inventory is low due to the continuous global coronavirus pandemic (COVID-19) has caused throughout the world. Still, there is no reason to cheat and take money away from people like this.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Tatsuya and Nina, your deposit has already been refunded. This is standard with credit card refunds. The process may take several days. We do offer refundable deposits, unlike many other businesses. You have not responded to my emails or phone calls. I have never even met you in person, so it baffles me as to where this is coming from. As stated in the messages I left you, please call me on my personal cell phone 781-439-8655. We sought out and jumped through several hoops to acquire a specific vehicle at your request and we were very clear about the prices of the potential vehicles we could acquire for you. In the state of Massachusetts, there is sales tax and registration fees that are added after the price of the vehicle. Perhaps this was the confusion? I have no problem with customers changing their minds, that comes with running a dealership, but I do have a problem with you posting egregiously false statements. Your complaints and statements are far from accurate and are hurtful. I negotiated and traded our inventory to acquire you a vehicle. And when you were unsatisfied with the total price including the tax and registration, I personally lowered the price from $21,000 to $19,900 (tax, registration, all included) to help you. But you did not return my emails or phone calls. Our store is kept alive because we have thousands of repeat customers who keep coming back — because we treat people with kindness, respect, and honesty. Your review is offensive and untrue. You’re hiding behind these internet “reviews” and bullying my business instead of approaching me to solve your issue. We do not have the luxury of being a massive company like “Mitsubishi Japan.” We are a small family business, and even in these difficult times we do our absolute best to satisfy every single one of our customers beyond their expectations. Our sales representative spent several weeks communicating with you and attempting to locate the right vehicle for you, and now has nothing to show for it. I am sorry we could not find an agreeable outcome for you. There is only so much we can do for someone who is uncommunicative and dishonest beyond reason. Your comments are uncalled for. We appreciate our customers and take care of them and they take care of us in return. — Bill Cimino (Owner)
The entire sales personnel are great! I love Bill, the owner. Jane, Tom, and Ernie in service could not do a better job for their customers. I?m a customer for life.
The entire sales personnel are great! I love Bill, the owner. Jane, Tom, and Ernie in service could not do a better job for their customers. I?m a customer for life.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Edward, for the 5 stars and kind words! We truly appreciate your business and are happy to be here for all of your automotive needs.
Everything of concern to me was addressed by service and advisor
Everything of concern to me was addressed by service and advisor
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Yogendra, for the 5 star review! We’re so glad we were able to address all of your concerns. We appreciate your business and are happy to be here for all of your automotive needs!