Reviews
Great dealership Mike and Stephen were super to work...
Great dealership Mike and Stephen were super to work with. I left a very happy customer. Would definately recommend Prestige Ford to all my friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
F350 service
Brought my F350 in for an oil change and wheel alignment. The service advisor said they couldn?t do the alignment because my truck wouldn?t fit on their alignment machine. How does a Ford dealer that sells F350 trucks not have all the equipment to service these vehicles. It also took over 3 hours to do an oil change.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clifford, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call us at (352) 357-5522 at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. Take care.
Kobewilliams102@yahoo.com
Awesome experience! Would definitely recommend to family or friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kobe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Local dealership, very easy to do business with. Great...
Local dealership, very easy to do business with. Great team of folks. Just bought my second truck from them, they worked to find the vehicle I was looking for at the price I was willing to pay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
I purchased my second truck here last week, and once again, I left a happy customer. Jonathan Matthews and Mike Cook are the best. I bought my daughter to them last night and she left a happy customer. The service department is great also. I highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Disorganized Mess
This is the second time in a row I have brought my new F-150 in for service and had a terrible experience. My truck is a 2018 with 50,000 miles on it and the sunroof has already quit working. I have asked the Service Department to look at it twice when coming in for an oil change and every time I pick it up they say they didn't have time (despite requesting this service when I make my appointment). Last time they said their lift was down so they couldn't rotate my tires, but I couldn't get them to take the cost of this service off my Bill. They have also neglected to wash my truck the past two times I have taken it in for 'The Works' service - despite waiting for 3 hours after my appointment time I showed up 10 minutes early for. I received a seemingly automated email from the GM (Richard Weigand) after complaining about multiple bad experiences, but when I try to email him back I never get a response. I know everyone has their off days, but I feel like I have given Prestige more than enough opportunities to redeem themselves. Nick and the Sales Team was great, but go ANYWHERE but here for your Service needs.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Prestige Ford Mt. Dora Florida
All employees (service, sales, finance and reception) are extremely helpful and friendly. Ford incentives and finance options were well explained and easily understood.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 Escape
Mike Cook Came to my home with vehicle Wife fell in love with the Ruby Red bought it on the spot, came back an hour later with all the paperwork. He was such a Gentleman. Thanks Again hope the service dept. does just as well. Jim & Sue Harvey Mt. Dora
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchased a New F150
Our Sales Representative Zach was extremely helpful, knowledgeable and willing to go the extra mile to help us understand all the components of the truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
disappointed
service tec was supposed to wash my truck with the servicing of said truck and he didn't. iasked 5to have it washed when I checked in . the lady said it was no problem. didn't get done.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
