Prestige Ford

"Shady out-of-state scam! Avoid this dealership!" I spent two days dealing with Anna regarding a 2024 Ford Expedition Max (Stock #P6043). As an out-of-state cash buyer, I asked for a transparent itemized OTD sheet and sent a clear list of questions about the title. They flat-out lied to me. First, Anna claimed the title was "in house", but then the messages admitted they didn't actually have it ("once we pay it off goes into our name"). On top of that, they tried to scam me by charging $527.00 in "Non-Tax Fees" for a Florida temporary tag that actually costs $5–$35! They tried to pocket hundreds of dollars for DMV services they would never perform. As soon as I caught them red-handed on their hidden fees and title lies, Anna suddenly claimed the car was "sold this morning." Total bait-and-switch scheme. Terrible communication, zero integrity, and complete incompetence. Save your time and money, go elsewhere!

Excellent Experience with Michael Cook and Ford Prestige I want to express my sincere gratitude to Michael Cook and the Ford Prestige team for the excellent service provided. From the beginning, they showed kindness, professionalism, and honesty, making the entire process simple and stress-free. The customer service was exceptional, always attentive and willing to answer questions clearly. I also highlight the speed of the service, as everything was completed in less than an hour, reflecting their efficiency and respect for the customer’s time. I highly recommend Michael Cook and Ford Prestige for their excellent treatment, transparency, and dedication.

Very rude and unprofessional service writer. Couldn't give me an estimate for over a week and was very negative throughout the entire time

5 stars all the way for Prestige Ford! Deven was amazing to work with—super professional and knew the vehicle inside and out. The dealership had the exact Ford Bronco Sport I wanted right on the showroom floor, and they gave me a great value for my trade-in. Highly recommend this team and Deven if you are looking for a smooth, fair deal!

Horrible service experience. After four hours, the vehicle had not entered a service bay despite an appointment. The service manager was dismissive. Ant infestation inside waiting room. Service manager blamed digging outside, not the food and bits of crap all over floor. Didn’t care that outdoor seating is stained and worn and covered in cobwebs. Ceiling stained from leaking roof, service manager’s suggestion was I find another dealer and that the issues I brought up were just my opinion? I guess he’s used to sitting in and around filth, I am not. After four hours of waiting, I had to go. Left without service. Nobody cared, no attempt to make it right. My vehicle sat in a parking lot for four hours.

Very great customer service. The sales associate was very responsive and helpful. Happy to have done business with them

Absolutely zero nonsense. Listen well, communicate easily, people of integrity, industriousness, alacrity, and professional salesmanship.

Every one personable and not pushy. Fun to work with and plenty of trucks to look at

Very good experience. Everything went very well. Would recommend buying a truck from them in the future

They were very professional and got us in and out without any issues. Very awesome experience at prestige ford.