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Prestige Ford

(550 reviews)

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Reviews

(550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prestige Ford from DealerRater.

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Very rude and unprofessional service writer. Couldn't give me an estimate for over a week and was very negative throughout the entire time

Very rude and unprofessional service writer. Couldn't give me an estimate for over a week and was very negative throughout the entire time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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5 stars all the way for Prestige Ford! Deven was amazing to work with—super professional and knew the vehicle inside and out. The dealership had the exact Ford Bronco Sport I wanted right on the showroom floor, and they gave me a great value for my trade-in. Highly recommend this team and Deven if you are looking for a smooth, fair deal!

5 stars all the way for Prestige Ford! Deven was amazing to work with—super professional and knew the vehicle inside and out. The dealership had the exact Ford Bronco Sport I wanted right on the showroom floor, and they gave me a great value for my trade-in. Highly recommend this team and Deven if you are looking for a smooth, fair deal!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Horrible service experience. After four hours, the vehicle had not entered a service bay despite an appointment. The service manager was dismissive. Ant infestation inside waiting room. Service manager blamed digging outside, not the food and bits of crap all over floor. Didn’t care that outdoor seating is stained and worn and covered in cobwebs. Ceiling stained from leaking roof, service manager’s suggestion was I find another dealer and that the issues I brought up were just my opinion? I guess he’s used to sitting in and around filth, I am not. After four hours of waiting, I had to go. Left without service. Nobody cared, no attempt to make it right. My vehicle sat in a parking lot for four hours.

Horrible service experience. After four hours, the vehicle had not entered a service bay despite an appointment. The service manager was dismissive. Ant infestation inside waiting room. Service manager blamed digging outside, not the food and bits of crap all over floor. Didn’t care that outdoor seating is stained and worn and covered in cobwebs. Ceiling stained from leaking roof, service manager’s suggestion was I find another dealer and that the issues I brought up were just my opinion? I guess he’s used to sitting in and around filth, I am not. After four hours of waiting, I had to go. Left without service. Nobody cared, no attempt to make it right. My vehicle sat in a parking lot for four hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Very great customer service. The sales associate was very responsive and helpful. Happy to have done business with them

Very great customer service. The sales associate was very responsive and helpful. Happy to have done business with them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Absolutely zero nonsense. Listen well, communicate easily, people of integrity, industriousness, alacrity, and professional salesmanship.

Absolutely zero nonsense. Listen well, communicate easily, people of integrity, industriousness, alacrity, and professional salesmanship.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Every one personable and not pushy. Fun to work with and plenty of trucks to look at

Every one personable and not pushy. Fun to work with and plenty of trucks to look at

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very good experience. Everything went very well. Would recommend buying a truck from them in the future

Very good experience. Everything went very well. Would recommend buying a truck from them in the future

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They were very professional and got us in and out without any issues. Very awesome experience at prestige ford.

They were very professional and got us in and out without any issues. Very awesome experience at prestige ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service. Tavy was our salesman who was very attentive to our questions and the finance dept. was very helpful and attentive as well.

Excellent service. Tavy was our salesman who was very attentive to our questions and the finance dept. was very helpful and attentive as well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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While I was adquiring a vehicle, I received from Prestige Ford a great client experience

While I was adquiring a vehicle, I received from Prestige Ford a great client experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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