Reviews
Car repairs
Jack did a great job on the repairs on my car and accommodations of a loaner vehicle. Thanks for the great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's fantastic, Aaron! That's the kind of experience we strive for every day. I will make sure to pass along the kudos to our staff. I'm happy to hear that you're enjoying the car washes! Thank you for your pleasant remarks and for your continued business. Warmest Regards, Mike Torre, GM.
Miss M4
Jack T. makes it easy and fast, every time. Thank you for all!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Mike Torre, GM.
Cristian Zuluaga
Mathew was great. I have never had such a great experience taking my car to get serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review and for choosing Fields BMW. I'm happy that you enjoyed your visit and we're looking forward to serving you in the future. Kind Regards, Mike Torre, GM.
Fields BMW Winter Park is AMAZING!
While visiting from Maryland then entire team made sure that my family was taken care of and back on the road to Maryland the same day. This was truly diamond level customer service, and I am very appreciative of my vehicle repair/maintenance and the personal attention given to us. The dealership provided us with a loaner to enjoy get our kids to their last event while our car was in service and when we returned, they already had our car ready for our 11 hour drive. The team was simply AMAZING! The dealership was a beautiful facility and even offered me breakfast while I waited. Thank you all so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate your positive feedback about our dealership, Clifton. We do take pride in catering to our customer's needs the best way we can. If there is any way we may further enhance your experience with us, please don't hesitate to contact me. Sincerely, Mike Torre, GM.
Ms Ann
The service writer had everything taken care of, kept me aware of things being done, and my keys and paperwork were brought to me. Then, they delivered my clean car to me. Mike Abney did a great job of coordinating my service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for giving us a perfect rating and for recommending our dealership to others. I'm certain our entire staff enjoyed catering to your needs as much as you enjoyed your visit. Take care! Kind Regards, Mike Torre, GM.
Service advisor Matt Stephens
Once again Matt fully explained the repairs needed on this visit. As always very professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Fields BMW, Lou, and I am glad to hear that your visit was a memorable one! We look forward to serving your automotive needs in the future. Kind Regards, Mike Torre, GM.
Service
David Sousa is always very professional and pleasant to work with. In fact, all the personnel I encountered were friendly and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive comments, I am so glad to hear that you enjoyed your visit! If there is anything further we may do to help in the future, please feel free to reach out to me directly. It is our pleasure to serve your automotive needs. Best Regards, Mike Torre, GM.
Good service always satisfied
Always good service at Fields. Job completed as scheduled and the car washed as stated
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fast, friendly and 5-star service are what we strive for with each and every visit, Peggy. I'm delighted we accomplished this for you. If there is any way we may further improve on your ownership or experience, please let me know. Sincerely, Mike Torre, GM.
Check engine light.
The way that Pati treats her customers is exceptional. Always tries to accommodate your needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Herman, a 5-star experience is what we strive to provide on every visit. If there is any way we may better serve your automotive needs, please let me know. Sincerely, Mike Torre, GM.
RALPH FROM WINDERMERE,FL.
My salesman Steve Tolar, my service advisor, Matt Stephens and the service manager, Joe Allegra are all GREAT GUYS!! I buy all of my BMW'S from them and they always treat me right! Keep up all the GREAT work................Thanks, Ralph.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the feedback and are happy to hear you had an excellent experience. Thank you for your business! It's our pleasure to serve your automotive needs. Best Regards, Mike Torre, GM.