Fields BMW Winter Park

Everything was great and Justin was courteous and trustworthy He even to me I didn’t need an oil change I will definitely try to do through Justin on my next service appointment at Fields BMW Winter Park

I had musty smell in my A/C system talked to Hugh and he took care of it for me. Excellent customer service. I’m happy with the outcome of the service they accomplished.

Ive been with Fields a good while - over 3 cars. Their over all service has been great. Justin has taken the service to another level. He thinks ahead for me so I can budget the costs. He answers my phone calls and takes time to explain things to me. He tracks down others than can help me. He assists the team. It’s an unusual combination of skills. To me, he would do well in any capacity, and I’ve managed staff in CPA firms for over 40 years. His skills are intrinsic and could be used anywhere. Vicki Hankins

Amazing service. Luis Maderas made the buying process incredibly smooth from finding the vehicle I wanted to financing. Go see them and you won’t be let down.

Ty awesome representative of Fields BMW. Knowledge, kindness, respect & smiling face all there with this team player! Thankyou!

Justin Hudson was amazing and Fields BMW always does the best for customers . Wish other dealerships were as good . Justin provides great service , follows up and always keeps you informed .goes beyond what is expected . Thanks . Greg.

Catastrophic failure on a brand-new car and terrible service I purchased a brand-new, $85K+ BMW X5 plug-in hybrid on June 10th. Less than a month into ownership, this vehicle suffered a major high-voltage system failure. While parked, the entire undercarriage of the car physically froze into solid blocks of ice, fluid dumped onto the pavement, and a warning light came on as the hybrid battery instantly locked out 75% of its driving range. The car had to be loaded onto a flatbed tow truck and hauled away. Instead of properly diagnosing the loud mechanical grinding noises the car made during this failure, the service department simply cleared the warning codes to force the digital dashboard to look normal again on paper. To make matters worse, BMW's corporate customer relations team has thrown up a total wall of silence, refusing to provide any timeline or estimate for an actual resolution on our case. To top it all off, despite explicit promises from management, the dealership left my family completely stranded at home for three straight days without a loaner or rental car. We couldn't even run basic errands or get groceries because of a major factory breakdown on a 3-week-old luxury vehicle. If you are shopping for a premium car, be warned that this is the absolute lack of service and accountability you will receive the moment your vehicle has a serious defect.

After 8 years with this dealership, I'm done. car in shop 3 of the past months, $7k dollars in repair just to get back to where I started. I was ready to buy a new car, but it will not be from Fields.

David Martin and Bryce Coffey were awesome. Very accommodating and communicative. I had a great experience with them.

Andres was very professional and friendly. Andres made it very easy to know what was taking place with everything. Keep up the good work.