Reviews
Customer service was appalling and this was not the first time. This dealership is consistently bad with communication with customers. It is near impossible to get in touch with anyone regarding the status of your vehicle and small jobs should take hours turn into days, almost a week in fact.
Customer service was appalling and this was not the first time. This dealership is consistently bad with communication with customers. It is near impossible to get in touch with anyone regarding the status of your vehicle and small jobs should take hours turn into days, almost a week in fact.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely apologize for the negative experiences you've had with our service. We understand that consistent communication and timely service are essential, and it is concerning to hear that we have let you down in these areas. Please allow us the opportunity to assist you further and address any outstanding issues regarding your vehicle or recent visits. You can reach me at any time for more information or assistance. Thank you for your feedback, Richard Gaffney - Service Manager - 407-478-3963
I’ve been servicing both of my cars here and always have a great experience. Kerry Smith is professional, honest, and keeps everything smooth and stress-free. Communication is clear, timing is on point, and I always feel taken care of. Highly recommend!
I’ve been servicing both of my cars here and always have a great experience. Kerry Smith is professional, honest, and keeps everything smooth and stress-free. Communication is clear, timing is on point, and I always feel taken care of. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Max! It's great to hear how Kerry and the team have been providing you with seamless, trustworthy service experiences. We appreciate your continued trust in Fields BMW Winter Park and your recommendation means a lot! Safe travels!
The service department is special. The entire process from checking in to getting updates is super efficient. Jessica from Fields Winterpark is one the best service advisors I’ve worked with.
The service department is special. The entire process from checking in to getting updates is super efficient. Jessica from Fields Winterpark is one the best service advisors I’ve worked with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Srin, we're so glad to hear that Jessica and our team made your experience smooth and efficient! Thank you for choosing Fields BMW Winter Park's service department and sharing your feedback. It means a lot to have your support!
I recently took my 2019 X5 in for service. My service writer was Kevin who was was totally a professional. He got me in and out in a timely manner, he also kept me informed on the process of my vehicle. I will definitely bring my vehicle back for service and see Kevin. He is definitely a asset to the company.
I recently took my 2019 X5 in for service. My service writer was Kevin who was was totally a professional. He got me in and out in a timely manner, he also kept me informed on the process of my vehicle. I will definitely bring my vehicle back for service and see Kevin. He is definitely a asset to the company.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with Kevin and the Fields BMW Winter Park team, Kenneth! It means a lot to know you feel confident returning to us for service in the future. We'll see you next time!
I had an excellent experience working with my car Thank you Andre for your world class service
I had an excellent experience working with my car Thank you Andre for your world class service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Celene, thank you for sharing your kind words about your experience at Fields BMW Winter Park! We'll be sure to pass along your kudos to Andre and the team!
Service fell short of expectations. They were very unsatisfactory. I had the worse customer experience
Service fell short of expectations. They were very unsatisfactory. I had the worse customer experience
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm really sorry to hear that we didn't meet your expectations. We aim for better than this, and I'd like the chance to learn more about what happened so we can make it right. Please feel free to reach out when you have a moment. Thank you, Richard Gaffney - Service Manager - 407-478-3963
Excellent experience, Andres assistance was very valuable in letting me know the alternatives I had
Excellent experience, Andres assistance was very valuable in letting me know the alternatives I had
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Fields BMW Winter Park. We appreciate your positive feedback!
I had an excellent experience working with my car Jessica, my service advisor. From the moment I arrived, she professional, knowledgeable, and extremely helpful. She took the time to clearly explain what service my vehicle needed and made sure I understood all of my options before any work was done. What really stood out was her outstanding customer service. She kept me informed throughout the entire process and made sure everything was completed on time. Her honesty, attention to detail, and willingness to go the extra mile made the experience stress-free and pleasant. Because of Jessica, I feel confident bringing my vehicle back for future service and will definitely recommend Jessica to others. Thank you for providing such exceptional service!
I had an excellent experience working with my car Jessica, my service advisor. From the moment I arrived, she professional, knowledgeable, and extremely helpful. She took the time to clearly explain what service my vehicle needed and made sure I understood all of my options before any work was done. What really stood out was her outstanding customer service. She kept me informed throughout the entire process and made sure everything was completed on time. Her honesty, attention to detail, and willingness to go the extra mile made the experience stress-free and pleasant. Because of Jessica, I feel confident bringing my vehicle back for future service and will definitely recommend Jessica to others. Thank you for providing such exceptional service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joya, we're delighted to hear about your experience with Jessica! Her professional, knowledgeable, and clear communication is something we value. We’re glad you felt well-informed and comfortable throughout the process. Thank you for choosing Fields BMW Winter Park and for recommending Jessica. We look forward to assisting you in the future! Safe travels!
Great service at Fields Winter Park! In for my annual service and oil change. Nothing major, so decided to wait while the work was done. Arie, my service advisor, kept me posted and worked with the technicians to move things along quickly. I was sent videos of each inspection, fortunately all with good news. Very respectful of my time and vehicle. Thank you Arie and Fields!
Great service at Fields Winter Park! In for my annual service and oil change. Nothing major, so decided to wait while the work was done. Arie, my service advisor, kept me posted and worked with the technicians to move things along quickly. I was sent videos of each inspection, fortunately all with good news. Very respectful of my time and vehicle. Thank you Arie and Fields!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keith, we're thrilled to hear you had a smooth and efficient service experience with Arie and our team at Fields BMW Winter Park. Your kind words truly made our day. See you next time!
Have consistently received to notch service. It’s a joy working with Stef my service provider!
Have consistently received to notch service. It’s a joy working with Stef my service provider!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stef and the Fields BMW Winter Park team appreciate your kind words! Safe travels from all of us!