Fields BMW Winter Park

Catastrophic failure on a brand-new car and terrible service I purchased a brand-new, $85K+ BMW X5 plug-in hybrid on June 10th. Less than a month into ownership, this vehicle suffered a major high-voltage system failure. While parked, the entire undercarriage of the car physically froze into solid blocks of ice, fluid dumped onto the pavement, and a warning light came on as the hybrid battery instantly locked out 75% of its driving range. The car had to be loaded onto a flatbed tow truck and hauled away. Instead of properly diagnosing the loud mechanical grinding noises the car made during this failure, the service department simply cleared the warning codes to force the digital dashboard to look normal again on paper. To make matters worse, BMW's corporate customer relations team has thrown up a total wall of silence, refusing to provide any timeline or estimate for an actual resolution on our case. To top it all off, despite explicit promises from management, the dealership left my family completely stranded at home for three straight days without a loaner or rental car. We couldn't even run basic errands or get groceries because of a major factory breakdown on a 3-week-old luxury vehicle. If you are shopping for a premium car, be warned that this is the absolute lack of service and accountability you will receive the moment your vehicle has a serious defect.

Andres was very professional and friendly. Andres made it very easy to know what was taking place with everything. Keep up the good work.

From dealing with Justin over the phone to walking in the dealership everything was top notch. Receptionist was very welcoming to meeting Justin and his team, Esteban and Andrew. Justin had everything set up as discussed. No surprises, great follow up and couldn’t have been nicer and more accommodating. Everything seemed synchronized from Justin to Lauren in Finance until we left, quick, painless and organized. Top notch, would travel 2 1/2 hrs to buy a car from Justin again if needed. Great experience!

Wesley has been my advisor the last 2 of 3 service visits. Pleasant knowledgeable and helpful

Arie did a great job as my advisor. He is always very helpful, and goes the extra mile.

We’ve been using Field’s BMW for our service needs for the past 7 years. All of our service appointments have been positive experiences because this dealership takes pride in customer satisfaction.

Customer service was appalling and this was not the first time. This dealership is consistently bad with communication with customers. It is near impossible to get in touch with anyone regarding the status of your vehicle and small jobs should take hours turn into days, almost a week in fact.

I’ve been servicing both of my cars here and always have a great experience. Kerry Smith is professional, honest, and keeps everything smooth and stress-free. Communication is clear, timing is on point, and I always feel taken care of. Highly recommend!

The service department is special. The entire process from checking in to getting updates is super efficient. Jessica from Fields Winterpark is one the best service advisors I’ve worked with.

I recently took my 2019 X5 in for service. My service writer was Kevin who was was totally a professional. He got me in and out in a timely manner, he also kept me informed on the process of my vehicle. I will definitely bring my vehicle back for service and see Kevin. He is definitely a asset to the company.