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Fields BMW Winter Park

(507 reviews)
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:30pm
Tuesday 8:30am–8:00pm 7:30am–6:30pm
Wednesday 8:30am–8:00pm 7:30am–6:30pm
Thursday 8:30am–8:00pm 7:30am–6:30pm
Friday 8:30am–8:00pm 7:30am–6:30pm
Saturday 9:00am–6:00pm 7:30am–6:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

Reviews

(507 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields BMW Winter Park from DealerRater.

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The Guide to Purchase a BMW with honest people

Recently my older vehicle needed to be replaced and I was advised that if I needed to find the right sales person, that I needed to sit down with Mr. Eli Luber. Let me say that he was as courteous, extremely well informed and never once did he put an ounce of pressure, to get a sale. Even though, I was searching for a different color combination, Mr. Luber simply indicated that the one vehicle he had in his dealership was indeed the better choice. I reside 150 plus miles to the south of this dealership, and yet I chose to go back and conduct my business with Eli. Today, I am very pleased with my selection and most of all extremely satisfied with how everything worked out. I had to pickup the car at the end of the month and Eli and the whole team at BMW Winter Park preparing the vehicle for delivery and also including Miss Brittani Victorelli with the incredible amount of paper work she had to prepare in advance. All together a very good experience. I would gladly recommend Mr. Luber for his easy going manner, his knowledge and his drive to get the job done. Thank you Mr. Luber you have made buying a car an enjoyable experience and thank you Miss Victorelli, you both are extremely dedicated and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's fantastic to know that Eli and Brittani provided you with such a positive buying experience here at Fields BMW Winter Park. We're glad your journey was worth the distance! Thanks for recommending us and enjoy your new vehicle!

Special Care and Spot On Service

Chris is my Service Advisor at Fields BMW of Winter Park and he, with the mechanics, always takes great care of me and my 328i. The labor cost is on the high side but the service is too! They are usually spot on with any issues and provide video diagnoses of everything. Chris attends to my transportation needs and is always available to answer my questions. I appreciate the special care!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're delighted to know that Chris and our team at Fields BMW Winter Park have been able to provide you with top-notch service for your 328i. We aim for excellence in all aspects, including providing detailed diagnoses and addressing any concerns. Thanks so much for sharing this feedback!

Great Service!

Service rep Matt Sahina does a great job! Always helping keeping me in the loop and making sure I understand the job before they do it! Big or little job, Matt takes the time to provide the best options for me and answers my questions! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to know that Matt has been providing you with excellent service at Fields BMW Winter Park! It's important for us to keep our customers informed and provide the best options during their services. Thanks for your feedback, and safe travels until we see you next time!

Great Service

Marco in service is awesome always takes care of me and is very detailed in handling on anything with my car 10/10. Will always be coming back to this dealership for service and future vehicle purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jesus, we're delighted to know that Marco's detailed service keeps you coming back to Fields BMW Winter Park. We appreciate your support and look forward to assisting with future vehicle purchases!

Great Job!

Service Advisor, Josh, always does a great job! He keeps me up to date on status of car and is very professional. (My son, Matthew, gives him five stars, too, as Josh has been the service advisor for his Field’s cars:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nanci, it's fantastic to know that Josh has been consistently providing you and Matthew with top-notch service at Fields BMW Winter Park. We appreciate your five-star review, and hope to see you back!

Heads above all others..consistenly.

Josh Janz's customer service is consistently remarkable. Each time I bring my car in for service whether a big job or small job he is attentive, kind and gets a job done in the most efficient manner...my hats off to the hard working team at Fields BMW Winter Park.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the review! We're so glad to know that Josh went above and beyond to assist you. Drive safely, and we hope to see you back again at Fields BMW Winter Park!

Fields BMW is the Best

Chris was fantastic. Drop my ca of to get a ceramic coating on my car that I just purchased 3 days earlier. Brittani was great in the finance dept. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim - thank you so much for supporting Chris, Brittani, and our Fields BMW Winter Park team with this positive feedback!

Great service in a timely manner.

Great Service in a timely manner. The facility was also amazing, clean and spacious. The attendants were ready to attend to your needs asap. Everything was informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sheldon, thank you for the great review! We're glad to hear that our team at Fields BMW Winter Park provided you with excellent service. We appreciate your kind words and hope to see you again soon!

Trunk Issue

I had a problem with my truck not opening properly. It worked fine for a few days had to take it back a second time. I was told they cleaned some parts for the truck and it was working fine. It seem to be an intermittent problem. So far it is good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for putting your trust in us, Carolyn. We're happy to hear that our team at Fields BMW Winter Park was able to assist with your truck's repairs. If you need anything else, please let us know. Your complete satisfaction is our priority!

Great experience

I had a great experience at fields bmw. Alex was a pleasure to work with and the process was easy, quick, and streamlined. I highly recommend this shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review! We're glad to hear that Alex provided excellent service and made your experience at Fields BMW Winter Park a positive one. We appreciate your recommendation and hope to see you again in the future!