Rusnak Pasadena Volvo

Everything was good up until I went to pick up the vehicle. I noticed minor scratches, some glue residue, and the battery wasn’t charged. When I brought up my concerns, the sales manager, Doug, was initially defensive and attributed the condition to the vehicle coming from a different dealer and the holiday. That response made me question whether the PDI and final inspection had been completed thoroughly. I also felt that the sales representative, Ibeth, rushed the delivery process rather than prioritizing the quality of the handoff. They did redo the detail the next day, and the vehicle looked good afterward, which I appreciated. However, the overall experience leading up to that was frustrating and disappointing.

They were kind and helpful throughout, and I was able to get a great deal for the car I wanted the most.

My experience at Rusnak Volvo Pasadena was excellent. Super easy, transparent, and hassle-free. Not pushy, great vibes. Deal was solid from the start. Car and paperwork were delivered to my home, totally convenient and prompt. I shopped at 6 dealerships before coming back to Rusnak Pasadena. Shoutout to Ibeth for being super patient, knowledgeable, and thorough. Doug, Ronnie, Joshua, great team at Rusnak.

Rusnak went above and beyond to make sure I was in the right car. There was a mixup and I was delivered a car without a feature I requested, but they went to great lengths to rectify and do so with the best customer service. How people respond when something goes wrong is the true test.

The employees were professional , helpful, knowledgeable, accommodating ,and friendly. The salesperson, Adimika, was patient and addressed our concerns.

April was wonderful, handled my expedited needs quickly, efficiently, and cheerfully. Easiest experience I’ve ever had, and the kindest.

I met Regina at the dealership and she was professional, friendly and helpful throughout the whole process.

Great service from Naneem! He was professional and he got back my message back to make sure I stayed on top of it.

Staff was very welcoming and made me feel very comfortable throughout the entire process. Everything went really smooth

I had a great experience at Rusnak. Everyone was helpful, knowledgeable and really worked hard to meet my needs.