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Rusnak Pasadena Volvo

(1,461 reviews)
New (855) 723-2181 (855) 723-2181
Used (855) 731-9147 (855) 731-9147
Service (866) 206-4594 (866) 206-4594

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See all 16 vehicles from this dealership.

Reviews

(1,461 reviews)

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Everything was good up until I went to pick up the vehicle. I noticed minor scratches, some glue residue, and the battery wasn’t charged. When I brought up my concerns, the sales manager, Doug, was initially defensive and attributed the condition to the vehicle coming from a different dealer and the holiday. That response made me question whether the PDI and final inspection had been completed thoroughly. I also felt that the sales representative, Ibeth, rushed the delivery process rather than prioritizing the quality of the handoff. They did redo the detail the next day, and the vehicle looked good afterward, which I appreciated. However, the overall experience leading up to that was frustrating and disappointing.

Everything was good up until I went to pick up the vehicle. I noticed minor scratches, some glue residue, and the battery wasn’t charged. When I brought up my concerns, the sales manager, Doug, was initially defensive and attributed the condition to the vehicle coming from a different dealer and the holiday. That response made me question whether the PDI and final inspection had been completed thoroughly. I also felt that the sales representative, Ibeth, rushed the delivery process rather than prioritizing the quality of the handoff. They did redo the detail the next day, and the vehicle looked good afterward, which I appreciated. However, the overall experience leading up to that was frustrating and disappointing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a new car
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They were kind and helpful throughout, and I was able to get a great deal for the car I wanted the most.

They were kind and helpful throughout, and I was able to get a great deal for the car I wanted the most.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My experience at Rusnak Volvo Pasadena was excellent. Super easy, transparent, and hassle-free. Not pushy, great vibes. Deal was solid from the start. Car and paperwork were delivered to my home, totally convenient and prompt. I shopped at 6 dealerships before coming back to Rusnak Pasadena. Shoutout to Ibeth for being super patient, knowledgeable, and thorough. Doug, Ronnie, Joshua, great team at Rusnak.

My experience at Rusnak Volvo Pasadena was excellent. Super easy, transparent, and hassle-free. Not pushy, great vibes. Deal was solid from the start. Car and paperwork were delivered to my home, totally convenient and prompt. I shopped at 6 dealerships before coming back to Rusnak Pasadena. Shoutout to Ibeth for being super patient, knowledgeable, and thorough. Doug, Ronnie, Joshua, great team at Rusnak.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Rusnak went above and beyond to make sure I was in the right car. There was a mixup and I was delivered a car without a feature I requested, but they went to great lengths to rectify and do so with the best customer service. How people respond when something goes wrong is the true test.

Rusnak went above and beyond to make sure I was in the right car. There was a mixup and I was delivered a car without a feature I requested, but they went to great lengths to rectify and do so with the best customer service. How people respond when something goes wrong is the true test.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The employees were professional , helpful, knowledgeable, accommodating ,and friendly. The salesperson, Adimika, was patient and addressed our concerns.

The employees were professional , helpful, knowledgeable, accommodating ,and friendly. The salesperson, Adimika, was patient and addressed our concerns.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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April was wonderful, handled my expedited needs quickly, efficiently, and cheerfully. Easiest experience I’ve ever had, and the kindest.

April was wonderful, handled my expedited needs quickly, efficiently, and cheerfully. Easiest experience I’ve ever had, and the kindest.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I met Regina at the dealership and she was professional, friendly and helpful throughout the whole process.

I met Regina at the dealership and she was professional, friendly and helpful throughout the whole process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service from Naneem! He was professional and he got back my message back to make sure I stayed on top of it.

Great service from Naneem! He was professional and he got back my message back to make sure I stayed on top of it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Staff was very welcoming and made me feel very comfortable throughout the entire process. Everything went really smooth

Staff was very welcoming and made me feel very comfortable throughout the entire process. Everything went really smooth

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a great experience at Rusnak. Everyone was helpful, knowledgeable and really worked hard to meet my needs.

I had a great experience at Rusnak. Everyone was helpful, knowledgeable and really worked hard to meet my needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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