City Kia of Greater Orlando

The first time I have been for an oil change that I only had to wait less than 2 hours.

Friendly and helpful staff. Attentive to the customers. Excellent customer service. Had a great experience with all City Kia personal that worked with me to get my new car.

El personal de atención es lo suficientemente claro con el cliente y explica con total efectividad detalles del proceso de revisión.

This place is just trying to scam you out of your money. I took my car in for a routine oil change and inspection. I was also presented a “75000 mile” service menu which included a multitude of additional work my car may or may not need. We chose some of those services, one of them being the cabin air filter replacement. Upon completion of the inspection, I was told there were additional services my car needed, totaling almost an additional $1000 of work. Again, we chose some services and not others. My car was in the shop overnight (my own decision) and I came to pick it up the next day. When I picked up my car, I found out the service advisor that had been assigned to me had quit in the middle of my services. Upon getting in my vehicle, I turned the AC all the way up, and it made this loud and persistent buzzing noise. I informed the advisor that something was not right, and he brought the car back into the shop, where your “experts” determined a part of the AC just happened to break while my car was in the shop. They informed us that none of the work they did would have affected this part’s breakdown (even though they were literally working on the cabin air filter replacement which is part of the AC system) and to replace it it would be an additional $700 of work. I asked why this part’s breakdown didn’t show up on the multi-point inspection, and they weren’t able to give me a clear answer. The “service manager” refused to speak to my lawyer. I refused the service. I took my car to a small, local owned auto repair shop the following week where they determined that there was actually no breakdown in that part of the AC, but that leaves and other debris had been knocked into a separate part of the AC during the cabin air filter change. All they had to do was clean out that part of the overall system and the AC was working perfectly normal, without the obnoxious buzzing sound. The total amount for this work was $150 dollars. This dealership tried to scam me out of my money, refused to take accountability for an issue in my car they caused, and treated me as if I were crazy to be upset the my car had an issue that wasn’t present before bringing my car into their service department. I will never be returning.

My service from Jonathan was very grateful. He was very pleasant very attentive to my needs and taking care of what my vehicle needed and speaking to me and relaying the message..

Excelente la atención muy responsable me sentí muy cómodo y seguro hacen un buen trabajo

It was great...was satisfied with customer service Tony was great..didn't take long at all..I was satisfied with how everything went..???? great job guys

Process was quick and painless. Max was friendly. Would recommend this dealership in future. Happy with the buying process.

Tony Richard Andral service was excellent from the greetings to explanation of service. I will be back for my next service and ask for him.

He was very professional and kept me up to date on my vehicle. He was nice and went over all my documents with me so I understand what was done.