Sun State Ford

Took my Ford in for service and it has been a month and the car is not repaired yet. Every time I call, I get the run around and no clear communication of what is going on. The service dept associate is not helpful at all, this guy shows that he could care less about anything. Avoid bringing your vehicle here.

Today, I visited the Sun State Collision Center with a detached back-up sensor. With no appointment, I expected a complex evaluation and a need to return for the actual repair at a later date. Surprise! A very courteous manager introduced me to a very courteous tech who took my keys for an on the spot repair! All done in about an hour. This is simply the best customer service I have experienced in years! Well Done and thanks!

Paid $600 to fix my right mirror and the work was incomplete. Said they would finish fixing it after the parts came in. Evidently the parts will never come in. Maurice would not return my call to explain anything. I call and “they will call you back”. Never happened. Save yourself the headache. Go to Clermont. These people suck. I even complained to the Manager of the Service Department. Never would call me back. Pathetic rip off artists. My truck is now being fixed by Ford of Clermont

Horrible experience. James the service attendant had very poor customer service skills. He gave very little communication and follow up about my vehicle if I didn't ask. Sometimes not responding to my texts about my vehicle at all.....Not the mention being unprofessional by hitting on me. My vehicle don't even sound the same when I drive it and the prices are a ridiculous. I had to take my vehicle another mechanic the same day I left the dealer to fix another issue that came up while they were fixing the first issue. When ask how much it was cost to fix the 2nd issue I never got an answer so I took my business somewhere else.

Don the service rep has performed way above my expectations . This is the second time he has delivered on repairs and warranty issues 5star employee thanks Don

Recall 2022 Ford Maverick Lariat for taillights and oil change. In an out a little over an hour. Faster than promised.

Courteous professionals in service dept. Greet you as soon as you show up, take car keys and get paperwork done. Give a time estimate for completion of svcs and deliver close to est.

We have been taking our cars for service and repairs tto Sunstate Ford since 2005. Service center personnel are always courteous and knowledgeable. We always try to go to Stacy, she is the best. Always great and attentive service. We are 12 miles from Sunstate Ford and 12 miles from Claremont Ford. We choose Sunstate because of Stacy.

Don Raymond was my service rep. He is a genuine good guy and a class act all the way. He saw to it that my truck was serviced per my request and got me out of there in no time.

We have purchased 3 ford's from sunstate, a fusion, escape, and maverick. The latest sales representative was Mikk, he was personable, helpful, and embodies the dealerships motto. Thank you Mikk. The service representative, Maurice, has been exemplary. He has made us comfortable and seems to genuinely care. Maurice even after service corrected a payment issue and called to inform us of a rebate. Thank you Maurice. I certainly consider the employees we have encountered as trusted.