Toyota of Vero Beach

The service manager is the WORST! After 12 years of having my car serviced there, I will never go back!

I am only leaving a one star because that’s as low as it will let you go. Today my girlfriend and I stopped in to take a look at a new Escalade and possibly sell my 2015 Range Rover sport which I drive every day. The owners name is Bob Quail, Our salesman was Giovanni, his manager was named Angel, and the finance manager was named Kip. After they drove the Range Rover twice, and we test drove a different Escalade because the one we are looking for was sold, they purchased the Range Rover and all paperwork was signed. They informed us they could not write a check for the purchase amount until Monday. So we left with intent of returning Monday. About one hour later, we get a call from Giovanni asking if we had ever had any problems with the range rover getting stuck in park. Informed him no that it is my daily driver and have not had any issues with the gear shifter or a getting stuck in any gear. He informs us that angel and the finance manager. Kip have said if they cannot get the car to move they are no Longer buying it and are requesting us to come to the vehicle. After multiple arguments and back-and-forth calls, nothing was resolved and they informed us It is our problem. Even though they broke the shifter an hour after we left the dealership as they were driving it from one dealership to another lot About a mile away. These people are ignorant, rude, condescending, and crooks. The only person that was really helpful was a service tech Which kip informed that he did not want to pay him to fix the problem, even though the tech told him it was a easy fix. AND THE DEALERSHIP IS THE ONE THAT BROKE IT!!!! they clearly do not care about customers nor honest business. I have them on camera from the car, laughing and joking about how it broke while in their possession, and since they had not paid me yet, it did not matter. After having the car towed to my home from their spare car lot, I was able to remove the cover of shifter with a single screwdriver and find that they broke the button on the shifter. DO NOT DO BUSINESS WITH THEM!

Every person that we felt with was very pleasant and knowledgeable on there aspects of the sale

I will NEVER be a customer again of Toyota of Vero Beach. I have purchased three vehicles from them during the past year. They are letting a customer walk away for $500! Management doesn’t care about the customer! I told them that I will NEVER be back and they just don’t care. No loyalty anymore and that’s a shame! Buyer beware! Anthony in sales often says he's willing to go to bat for others, but in my experience, the follow-through hasn't always been there!

I had my car serviced for 44,000 mi inspection. My service rep Eilimis was very professional and kept me informed throughout my wait. I found their prices to be fair and service great. I had a good experience with them.

TLDR; Sales manager has admitted to fraudulently not disclosing severe faults in vehicle. No attempt to make it right. Urge to go elsewhere. I purchased a used F250 from this dealership, advertised "as is". When I arrived, I asked the salesman Josh why it was being sold in this condition. Josh explained due to a dent in the front right bumper, and mold growing in the back of the truck bed cover. I explicitly asked about mechanical issues. Josh said there are none. After purchasing an advertised vehicle with no mechanical flaws, on the drive home, I felt an issue in the front left wheel and the drive at highway speeds. After taking the vehicle to a local dealership, they came to the conclusion the front left struts were completely worn and a good amount of the front left wheel needs a rebuild. They also found the cab mounts were disintegrated. In their words, they said there is absolutely no chance this would have been missed by a technician. Warranty purchased under strong coercion by a brand new finance representative, Adam Pods, would not cover the repairs. When bringing this to the attention of the Toyota team. Their sales manager, Mark Fluker, admitted that Toyota knew of mechanical faults on the vehicle and that was why they were selling "as is". Had that been disclosed when asked their sales representative, Josh Hambrick, I would not have purchased the vehicle. The further unethical business practices were evident with Adam Pods strongly coercing me into buying a warranty because it will cover all the flaws a F250 may have, however knowing the specific warranty would not cover this issue. There is a clear case for fraud, misrepresentation and unethical business practices here. The bill to fix this undisclosed problems is over $7,000. Mark Fluker has refused to offer any type of help, other than essentially saying it is my fault for buying an "as is" vehicle. Jared Saunders and Bob Quaile (ownership partners) have not responded despite multiple attempts to contact over a 10 day period. Knowing the Siviglia family, operating the Orlando Toyota dealership, they wouldn't stand by this fraud, misrepresentation, or unethical business practices. I would beyond strongly urge anyone to take your business there instead of here.

TLDR; Sales manager has admitted to fraudulently not disclosing severe faults in vehicle. No attempt to make it right. Urge to go elsewhere. I purchased a used F250 from this dealership, advertised "as is". When I arrived, I asked the salesman Josh why it was being sold in this condition. Josh explained due to a dent in the front right bumper, and mold growing in the back of the truck bed cover. I explicitly asked about mechanical issues. Josh said there are none. After purchasing an advertised vehicle with no mechanical flaws, on the drive home, I felt an issue in the front left wheel and the drive at highway speeds. After taking the vehicle to a local dealership, they came to the conclusion the front left struts were completely worn and a good amount of the front left wheel needs a rebuild. They also found the cab mounts were disintegrated. In their words, they said there is absolutely no chance this would have been missed by a technician. Warranty purchased under strong coercion by a brand new finance representative, Adam Pods, would not cover the repairs. When bringing this to the attention of the Toyota team. Their sales manager, Mark Fluker, admitted that Toyota knew of mechanical faults on the vehicle and that was why they were selling "as is". Had that been disclosed when asked their sales representative, Josh Hambrick, I would not have purchased the vehicle. The further unethical business practices were evident with Adam Pods strongly coercing me into buying a warranty because it will cover all the flaws a F250 may have, however knowing the specific warranty would not cover this issue. There is a clear case for fraud, misrepresentation and unethical business practices here. The bill to fix this undisclosed problems is over $7,000. Mark Fluker has refused to offer any type of help, other than essentially saying it is my fault for buying an "as is" vehicle. Jared Saunders and Bob Quaile (ownership partners) have not responded despite multiple attempts to contact over a 10 day period. Knowing the Siviglia family, operating the Orlando Toyota dealership, they wouldn't stand by this fraud, misrepresentation, or unethical business practices. I would beyond strongly urge anyone to take your business there instead of here.

This place is a train wreck. Nobody has any idea what they are doing. AVOID

The technician JR was able to find the problem with the car. It’s the compressor issue. The car stall on the road and the a/c was not functioning. Now it’s working. Thanks, Carole D.

The best car dealer in Vero Beach, honest dependable, helpful, efficient and a good value