Reviews
Car dealerships are such greedy deceptive businesses
Car dealerships are such greedy deceptive businesses these days, they try and sneak non value cost adders into every deal and then hassle you about not wanting to pay for their garbage! I wanted to pay cash, transport the vehicle to Tx and had no interest in ANY of the dealership's add-ons like free car washes and window tint. The window tint they installed looks like trash and has bubbles, which I will have re-done! Sawgrass charges $1199 for doc fees!!! This is robbery and crooked as a politician! I wired the money, all they had to do was put the title in the mail and say thank you! The buying process took 4 days of negotiating the non value up charges for reconditioning and crappy window tint. After the 4 days of back and forth, the sales manager is not someone I would not recommend and should have been much more flexible knowing I was 1200 miles out of state and would never use their dealership for ANYTHING!!! I just wanted the car, period! A lot of the cosmetic blemishes were not disclosed and the pictures uploaded to their external cloud crap wouldn't allow the resolution to expose up close viewing. All and all I wanted the car and worked the process the best I could and now I am able to vent my frustrations with the easy simple internet buying experience that was not experienced with Sawgrass!!!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Derek Scholz, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Had a great time shopping around for cars today!
Had a great time shopping around for cars today! Kamal was extremely helpful and sweet; he was awesome! Would definitely go back if he’s the one helping again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Sawgrass INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Service rep Tony Shaw was a pleasure to work with when I
Service rep Tony Shaw was a pleasure to work with when I had my car serviced at Sawgrass Infiniti. My car was serviced as promised. It was washed and was ready when I got to the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gregory Vitale, thank you for taking the time to leave a review for us at Sawgrass INFINITI. We're happy we could meet your expectations!
Worst experience ever.
Worst experience ever. Thought it would be better. Same Old car salesman routine. Disappointed in the service and not give a ....... attitude they had while I was trying to buy a car. It was an incredibly easy sale for them but they blew it. They didn't care until I told them to get lost because the way they treated me. Then all of a sudden they cared.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Doug, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.
Kyle has been a key part of our repair process on our
Kyle has been a key part of our repair process on our lease truck. We supported the project from beginning to end, very professional, knowledgeable, fantastic follow up and service overall. I would recommend Kyle and Sawgrass Infiniti on any future services .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cristina Boulos, thank you for taking the time to leave a review for us at Sawgrass INFINITI. We're happy we could meet your expectations!
Overall everything was excellent.
Overall everything was excellent. The people were friendly and very knowledgeable. Francis was very accommodating and fair with my estimate to fix my fender. The finished product was beautiful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Susan, we are pleased to hear of your experience with us here at Sawgrass INFINITI. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
The service was excellent and completed when promised.
The service was excellent and completed when promised. Also, the dealership gave me a ride home and was very accommodating. I will continue to service my vehicle at this location
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen, thank you so much for your kind words about your experience here at Sawgrass INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Very nice facility, good service.
Very nice facility, good service. Long time customer. Have purchased a couple of vehicles from Sawgrass on more than one sales cycle. Don?t have any other comments.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Luis, we really appreciate your positive review! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
Excellent service.
Excellent service. Good communication and follow up! Service advisor provided me with options as to how to proceed with the repairs to my vehicle. Work was completed before expected!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Leonard, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Sawgrass INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Tony always take good care of our car needs thx Telling
Tony always take good care of our car needs thx Telling me how many words to type make me not want to fill this out
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Teresa, we're happy you found our staff to be so supportive during your experience here at Sawgrass INFINITI. We are always more than happy to assist you if anything else comes up. Take care!