Mercedes-Benz of Fort Lauderdale

Bought a used car a was greeted by Raul on lot and treated great through entire experience. Was an easy deal and I left satisfied.

I brought my vehicle in for wheel and tire repair and a wheel alignment. When I picked it up, I immediately noticed a knocking sound coming from one of the tires, and the alignment was worse than before. I returned to the dealership and explained the issue to my service advisor. That was the last communication I received from Tameka Long. Despite multiple calls and text messages, I received no response. My wife eventually contacted the advisor, who informed her that the vehicle supposedly needs a control arm and rear strut repair—information that was never previously communicated to me. It has now been two weeks without any meaningful update or communication. When I visited the dealership in person, my advisor was nowhere to be found, and other advisors offered only excuses. I requested a loaner vehicle, but was told “that’s not how it works.” I was then sent to Enterprise, where the only available cars were in poor condition. I have now spent nearly $300 on a rental out of pocket. This experience is unacceptable for a brand that prides itself on customer service and premium ownership. For comparison, my BMW dealership provides a courtesy BMW loaner for even minor service visits. I currently own two Mercedes-Benz vehicles and was considering purchasing another. However, this lack of professionalism, communication, and care has caused me to question whether this dealership represents the Mercedes-Benz standard.

Awful customer service, car was brought in because it had a flat. Car and rim services is supposed to be covered under warranty. Now they are trying to fight me over it and make me pay out of pocket. Been trying to call the dealership, but management is ignoring me. I know have to call the General Manager, Jason Morgan on them.

Them are the best and they treat you incredibly. I realy like it I will recomended to others

The service department here is amazing - I have been to them all in South Florida and no one touches MB of Ft Lauderdale. Efficient and courteous - no one is trying to nickel and dime you. And most importantly - they are knowledgable. They know their cars.

What happened to this dealership? Nobody ever responds to you at this dealership.They always say a manager's going to call you back and then they don't. I brought my Mercedes in for service.They told me they were going to reserve me a loan or car.I ended up in a kia! When I complained to the manager I received my car back damaged. Mercedes benz of fort lauderdale vandalized my car. They are crooks. Do not trust them or you will end up in a Kia

This dealer does not recognize their own warranty, and they make you pay again for a repair that was done but done poorly, and after 8 months I had to bring the car back to them being under warranty with the same symptoms as before but they would not admit the issue was due because of their badly done repair.

Exceptional service at Mercedes-Benz Fort Lauderdale, great service!. The experience was amazing. I recommend this dealer. Top service . I am loving my new car, thank you so much.

I had a very good experience leasing my car at the Fort Lauderdale Mercedes Benz dealership. The staff was very Proffesional and friendly! I recommend anybody to check out this dealership.

The vehicle was not delivered within the CPO framework. There is no communication, no response. I will be submitting a detailed complaint to Auto Nation and Mercedes USA.