Mercedes-Benz of Fort Lauderdale

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I find them trying to push services required or not. They find way to take advantage of warranty services. It’s seems that service mangers are incentives accordingly. I have sent this feedback before but not sure if anyone in management took notice, assuming they dictate that

Mr. Torres was on point with his excellent service. Mr. Torres informed me throughout the process with my service. Communicate very well. I kudos goes out to the new Manager Mr. Orlando.

Thank you for a quick service and maintaining our car. we appreciate our service advisor knowledge and interest on taking care of our car service needs.

I like this dealership and especially my customer relationship person, Chris Jablonski. The took the car on time, called to indicate car was ready as expected. Chris is always courteous and well informed. My only complaint this time was that service shop had not reset the service reminder on the dash panel when I went to pick up the vehicle. After I noticed, Chris had to take the vehicle back to the service department to have this done, which delayed our departure.

Very upset called to buy a new Mercedes they said they don’t have it but they will but they told me we have to pay 5000.00 over sticker if we want a car there . They are taking advantage of people because of the pandemic. It’s not enough people lost jobs and lives now they have to take advantage of the situation!!!!!

Just got car back. Will see how service done reflects on car?s drivability.

Very Easy To Contact Tony in Sales. Also, He Helped Me Schedule Service So I Could Avoid Rush Hour Traffic With My Long Dive Home.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.