Napleton's Northlake Chrysler Jeep Dodge RAM

Avoid this dealership. They failed to pay off my trade-in on time, despite clear assurances they would. It’s been 25 days since I purchased my vehicle, and I’m still waiting on a part they promised at the time of sale. On top of that, I paid for an extended warranty that turns out to be nonexistent. This kind of dishonesty and lack of follow-through is unacceptable. I would strongly recommend staying away from this dealer.

The worst preowned car buying experience I've ever had. Was ready to sign and had all paperwork ready to go including loan approval. I wanted to make sure everything was itemized, so I had the purchase contract written up to look over. I then decided to opt out of their extended warranty which was $3400 and just keep the gap insurance they sold me. I was buying the car from out of town and could not be there in person for the transaction so all paperwork was done electronically. I called the finance manager, Andrea Pena, to request that the warranty be removed as I no longer wanted it. She had initially pushed me extremely hard into it as they make big commission off selling these third party warranties. She had a bad attitude about having to change the terms to remove the warranty and pushed me off saying she would have to ask her manager and call me back. I never got a call back. I attempted to contact her multiple times directly and of course now all calls go to her voicemail. Attempted to contact Craig Sabarese who is the sales manager I was dealing with, who before answered all my calls joyfully, was not answering his phone either. This went on the entire day. Finally, before close, after multiple attempts, Craig answered my call and says "in the name of full transparency, because you wanted to change your terms, we sold the car to someone else" They ghosted me so they could wait on someone else to come in and bulldoze them into buying the super expensive warranty. Or so I thought, because a few days later, I check their inventory on their website and low and behold the car, which was taken off inventory that day, I presume to pretend it was sold, was suddenly back on their site and available. So I call to make sure, and the guy I talk to named Frank says yes, that car is available! So not only did they ghost me because they didn't want to sell me a car without making money off their warranty, which is incredibly unprofessional by Andrea Pena and Craig Sabarese, they lied to me saying it was sold! How much more deceptive and slimy can you get? A new low for used car salesman/woman. I would not recommend spending any money here. Choose a more professional and honest dealer.

We were treated like family and our salesperson was amazing with our 4 year old son!

Buying my Jeep was hands-down the best decision I’ve made in years. It’s rugged, reliable, and an absolute blast to drive—whether I’m cruising through the city or tackling weekend adventures. The performance is smooth, the handling feels solid, and the design turns heads everywhere I go. The comfort inside is just as impressive—plenty of space, smart tech features, and all the little touches that make every drive enjoyable. I couldn’t be happier with the experience from start to finish. If you’re even thinking about getting a Jeep, stop thinking and do it—you won’t regret it!

Incredible experience as always! Transparent pricing, so helpful, professional, and they went above and beyond to make this process easy. Craig reached out and was an absolute pleasure to speak with. We worked with the deal with Kevin the sales manager who was so friendly and answered every question in detail. Great team! Love my new Jeep!

On Friday right 9/19 /25 around late afternoon at Jeep Napleton on Northlake Boulevard I drop my car off and told them my air conditioning would not go on the knob that blows it high or low would not turn on my defogger right and back would not go on the whole dashboard was out my air-conditioning was not broken. It just wouldn’t turn on and the blower wouldn’t work along with some other things on the dashboard so I bring it in at 3:30.approximately I get a call shortly after within an hour and I still have the conversation on my message Mr. Devito you need an HVAC module to be installed. We don’t have it in stock. It has to be ordered and the car will be ready next week And it’s $1175 plus they charge me $322 of that 1175 to diagnose the problem .. anyway that was Friday late … Saturday morning at 9 o’clock I needed some papers I left in the car. I had my wife drop me off there to get the papers and to borrow my own car for a half hour to drive us someplace with my car it was running just the dashboard issues and no air conditioning not a problem. I find my car on the lot they hesitate giving me the keys. They finally give me the keys so I go to borrow my car and tell them that I’ll bring it back within a half hour because the car is running it’s just that the air-conditioning is not working. They’re very hesitant. They wouldn’t let me leave unless I paid $322 for the diagnosis that evidently they did within two working hours from late in the afternoon on Friday till 9 o’clock in the morning on Saturday I get in the car to get the paperwork and to drive my wife to her destination and guess what everything is working the air conditioning works. The whole panel is working like it was never broken. What happened to the parts I needed . What about the wait til next week .They fixed it with probably may be a fuse, but they lied to me and told me they had to order a part It would be next week and with an exorbitant amount of money . I guess the bigger and elongated the story the more they can charge … I’m still working on how not to pay that diagnosis charge because evidently it was the wrong diagnosis if they even did a diagnosis which negates the diagnosis charge of 332,00 which I really sincerely feel they never did. They know the story when that panel goes out. They fixed it within an hour and a half so before you bring your car there I want you to know their service department is criminal. I will fight this diagnosis xxxxxxxx charge . And they could not give me a car for free . So far my calls to lance and Chris have been avoidance behavior. Stay away from.

We bought our 2017 Jeep Wrangler new 8.5 years ago at Napleton, Northlake. It was a very pleasant, easy sales experience. Since then, we have received nothing less than excellent service EVERY time we have needed service. Every person we have ever been in contact with has been very professional. Thanks Alan, Kevin, and Scott! Bill and Cindy Richter

I will never visit Napleton's service department again. I brought my truck in with a minor rear view mirror and I left the dealership with no backup camera. The service department was incompetent and rude. Bad combination.

I have been trying to get a part for my 2015 Dodge Journey since November 5, 2024. My vehicle is inoperable until the ABS Control Module comes in! I'm so disgusted! Time to contact a lawyer.

I JUST LEFT THE DODGE RAM DEALERSHIP ON NORTHLAKE BLVD. IM A DIE HARD DODGE RAM CUSTOMER I REALLY TAKE PRIDE IN MY DODGE RAM. I SPOKE TO A GUY BY THE NAME OF RAHEEM MCGOWAN IN WHICH I WAS TRYING TO GET MY BATTERY SWITCHED OUT FOR THE 36th MONTH REPLACEMENT. WHEN MY RAM NEEDS TO BE SWITCHED I TAKE IT DIRECTLY TO THAT LOCATION NEVER HAD ANY PROBLEMS WITH ANYONE THERE I WAS ALWAYS TREATED NICE THE WAY A PERSON THATS SPENDING SHOULD BE I USUALLY GO TO A GUY NAMED MIKE IN WHICH HE IS AWESOME AT HIS JOB I ALWAYS LEAVE HAPPY AND THE CONVERSATIONS ARE RESPECTABLE. TODAY I HAD A REALLY BAD EXPERIENCE WITH THIS COMPANY AS I STATED A GUY NAMED RAHEEM MCGOWAN TREATED ME LIKE xxxx AS IF I DIDNT HAVE A DODGE TRUCK PARKED OUTSIDE WAITING TO BE CHECKED OUT. I INFORMED HIM THAT I GOT THE BATTERY FROM THE DEALERSHIP AROUND THE TIME MY WARRANTY WAS UP SO HE TELLS ME HE DOESNT SEE IT IN THE COMPUTER THEN TALKS TO ME LIKE IM LYING ABOUT THE BATTERY I DID NOT LIKE THIS EXPERIENCE BECAUSE I’VE NEVER BEEN TREATED LIKE THIS AT THIS DEALERSHIP ITS WRONG MY WHOLE DAY IS RUINED NOW I CANT BELIEVE THIS GUY CAN TREAT A PAYING CUSTOMER LIKE THIS IM HURT AT THE MOMENT BUT I WILL BE OK SO I SET AN APPOINTMENT WITH THE GUY MIKE IN WHICH HE TREATS EVERYONE WITH IMPORTANCE I STARTED TO GO OVER THIS GUY RAHEEM HEAD TO SPEAK TO THE BIGGER BOSS BUT HOPEFULLY HE SEES THIS REVIEW BECAUSE HE NEEDS TO TREAT CUSTOMERS DIFFERENTLY OR PEOPLE WITH TAKE THEIR MONEY ELSE WHERE. I HAVE THE PAPERWORK FOR MY BATTERY THAT I GOT FROM THERE BUT EXPERIENCING THE RUDENESS OF RAHEEM I CANT DO BUSINESS WITH HIM I REFUSE ILL WAIT ON MIKE BECAUSE AS A PAYING CUSTOMER THIS SERVICE WAS NOT EVEN WORTH A SINGLE STAR.