Napleton's Palm Beach Acura

This review is from a retired 40- year car dealer. I drive an hour to look at at two late-model pre-owned vehicles this dealer had. The first one was described as pristine condition. It was nowhere to be found, it took the salesperson twenty minutes to find out back somewhere. He pulled it up- front covered in at least two or three hundred leaves and not detailed. Along with numerous dents and a lot of scratches. Ok, not for us, on to number two. Number two was on the lot and someone had left the sunroof open. We arrived after a rainstorm! Again the vehicle was desribed as ready to go and pristine. It had a big sticker on the windshield [ Has not been inspected for retail!!] Dirty, 4 mismatched tires etc. Ok, on to the fun part! We deciced to try and buy the vehicle. They appraised our vehicle and came back with numbers at $ 4000.00 OVER ADVERTISED PRICE with all kinds of crazy add ons [ FIVE different charges a Dealer fee and Tag processing fees = 7 DIFFERENT CHARGES!!!} and a huge lowball on our trade. We couldn't believe the games. So, we offered them FULL STICKER [Ad Price] on their car and asked to just get close on the trade value that their website said our trade was worth. The salesperson came back and said" We are losing $6000.00 on this fresh trade in at the advertised price so we can't help you". No Deal! Are you kidding me? You're losing $ 6000.00 on a FRESH trade in, come on man, try harder than that lie. These kind of business practices are just SAD! When you have to resort to deception and blatant false charges and statements to do business this is simply SAD!! There was many other deceptive practices here along with what is mentioned. The end of the story is simply this - go SOMEWHERE ELSE to buy a car, these people are bottom feeders and their business model is THE WORST.

These guys are awesome from sales to finance. They will take care of you and will give you a better deal than anywhere

I don't think I could list all the things that went wrong and how they were to be corrected and and never were. I do not recommend going here. I will write a full length review to the BBB. This place is a nightmare. DO NOT COME HERE

Awesome service and amazing people there. They were all a great help! Will come back.

I can?t believe how nice this place is. The people working were so helpful and I left with a brand new car at a great price! Would definitely recommend!!!

I had a good experience when I came in and Bella Lago the worker who helped me was so helpful.

This place is an insult to educated buyers. They told us the price would be higher than the advertised price. No kidding - never heard that from any dealer. They came out with price over $6000 above the posted price. I told them it was unacceptable. The sales person ask the manager in an adjacent office if he wanted to speak to us. He simple shook his head and waived us off. Got an email later from person who never saw us and asked about our experience on another vehicle that we were not even talking about. They care so little about customers that they don't seem to even pay attention. Unbelievable, but I know now to avoid them at all cost.

HORRIBLE experience. DO NOT buy a car from them! They will try to trick you into paying more! Buyer beware. I visited many dealerships in my search for a new car and decided on this one since they had the car I wanted at a good price. I waited at least 1.5 hours before finally getting to the finance desk, where Joshua Mohon refused to be straight with my partner and me about the true price of the car. He kept talking about the monthly payment, which our salesperson made up for us because we never asked to stay at a certain monthly payment. We asked repeatedly what the full price of the car was and the full price of the interest and he refused to give us a clear answer. He just avoided the question. Then, when he finally did answer, he rattled off a bunch of numbers super quickly. He was intentionally trying to be unclear! The whole time he said he was getting us discounts, but we found out he had signed us up for all sorts of extra things like an expensive extended warranty. And with all that, we still never got a clear price on the car. After the experience, I looked through all the paperwork, trying desperately to find an accurate price breakdown. I could not understand how the price went up so much. Oddly enough, all the pages of the contract except the one with the price breakdown were included in the flash drive. I had to hunt down Joshua with a few calls to different departments. Finally, he emailed me the missing contract page with a very short price breakdown. The car price was $3,000 above the list price! I never agreed to that. After that, Josh said he would have to ask his manager and was never heard from again. I tried calling. I tried emailing. They avoided me like the plague. Or rather, like a person that they’ve tried to cheat. They only answer the phone if you call the sales department by the way. Two thumbs down. I never leave reviews, but I was so moved to leave this to try and save you from having the same terrible experience. Save yourself!

I want to share a VERY BAD experience. Despite over the phone I emphasized that “I ‘ll drive from far to buy so please tell me if there are any hidden fees” they assured me there are no hidden fees except dealer fee arround 900$ documentation fee 200$ and tag, tax however when I drove for hours and went there they show me the car I found a crack on the side mirror that never mentioned. Then I said “if I can get the final price to buy” and the shocking moment they quoted out of the door 8k$ more than the price on their website and the price they told me over the phone .. So I spent all day and had to turn back home empty handed..i wanted to put this here to say do not make the mistake I did..

***DO NOT PURCHASE A CAR FROM THIS DEALERSHIP UNLESS YOU ARE LOOKING TO SPEND AN EXORBITANT AMOUNT OF MONEY AND THEN BE LEFT TO FEND FOR YOURSELF WHEN PROBLEMS ARISE*** To those considering purchasing your next car from this dealership, I implore you to read about the recent experience I had when buying a pre-owned Lexus IS200t about a month ago. To provide some background context, I first found this car listed on AutoTrader for $20,128. I drove up to the dealership from my home in Hollywood (an hour drive) to look at the car. Throughout the entire purchase process, the sales rep assisting me and his manager seemed very pushy and were deliberately being unclear about what the car would ultimately cost after all fees when I asked multiple times. When I came back to the dealership a few days later to buff out some scratches that were on the car before I bought it, I saw on the contract that the total had been over $27,000. While I realize that purchasing a car involves fees that are standard in most dealerships, I can’t seem to wrap my head around how they amount to $7000 above the listing price. One thing in particular that had stood out to me on the price breakdown was that the car’s initial list price was $20,995 (about $870 more than the price quoted on AutoTrader). When I asked the manager about this inflated price, he simply stated that it was a “standard reconditioning fee” without providing records as to what exactly was “reconditioned”. For the record, when I bought the car it had clearly not been detailed and was even slightly dirty. The tires were in good condition, but definitely not new. And, as stated above, some blemishes on the car had not been touched up. Nonetheless, I did not argue about this fee and let it be. Then, not even 10 days after purchasing the vehicle, I had been driving with my mom and went to fill up gas. After filling up the tank, I tried to restart my car and it completely shut down on me. I had to sit and wait for almost 3 hours for roadside assistance to send a tow truck to come pick up the car and ultimately had to leave the car at the gas station and take a $40 Uber ride home with my mom because she is diabetic and could not wait for the tow truck any longer. This made it perfectly clear to me that the car had not been reconditioned and that the extra fee was slapped on for absolutely no reason. After having to get the car battery replaced, I returned the car to the dealership to make sure everything else was fine--at which point I was told the car needed to be serviced over the weekend. I somehow managed to spend more time driving the car to and from the dealership (again—an hour drive each way) in the first couple weeks that I had it than I did driving it anywhere else. Even now, after the service, I am noticing other issues with the car that seem to have been ignored—the windshield wipers need to be replaced, the AC is faulty at times, and the tire pressure light comes on frequently. I was told that a piece of my bumper that was missing due to the towing would be replaced, which I have yet to receive weeks later. While I will say that at first the staff seemed willing to help, after having to go back and forth to the dealership with different issues (that I shouldn't have had to do within the first two weeks of buying a car), it began to feel as though they were doing me favors by fixing problems they were actually responsible for. It is now about a month after I purchased the vehicle and I STILL have not received the car's official tag so that I can drive it after the temporary tag expires (which is in less than a week). I also have not received any information about my auto loan and how to go about finance payments. I have reached out to multiple people at the dealership on several occasions through phone calls, messages, and emails--even writing to the general manager of the dealership TWICE--and have received little to no response to help solve my issues.