Toyota of Tampa Bay on Fletcher

Dealership is very clean and organized Wait time for the completion of service was reasonable

It was supposed to be an hour wait and it took almost 5 hours and I was the one asking how much longer instead of them letting me know. The least that they could done was offer something for being there so long.

Thank you for going above and beyond to assist me; I really appreciate your patience.

We were most pleased with the service we received at Toyota of Tampa. Austin did a phenomenal job of checking us in and making us feel at home. The service was prompt and precise. We trust our Toyota to Toyota of Tampa.

The place is packed all the time. Waited 3 hours for an oil change. Should not schedule so many vehicles at the same time.

My whole process was amazing! Triston got me everything he promised me and then Dayan brought it home! Thank you gentleman for such a great first time buying process!

I purchased my car here back in June and received 2 complimentary oil changes. Came back today with an appointment to get the oil changed, rotate tires and brake inspection because they were whistling when I braked hard at high speeds. I am helped by Brittany Carlton at bay 2. She tells me the total would be $198 which I signed off on, and hung out while they worked on my car. 2 hours later, Brittany calls and reveals the brake fluid is recommending to be replaced, along with the rear brake pads. She quoted me a total of $360. I thought it was such a great deal, I agreed to it. A few hours later, I go to pick up the car, and Brittany has a new total for me: $735! I told her I thought the total was $360. She never once even mentioned a number more than $360 over the phone. As it turns out, the brakes by themselves cost around $360, and she failed to mentioned the rest of the costs and the total. Had I known that, I would NOT have agreed to getting the brakes done. With the work already done, I had no choice but to pay. I even had to pay an extra fee to use my credit card, which I wasn't even planning on using until I found out my total price had doubled. I also see on the receipt my car was supposed to get a courtesy car wash, which it did not. So I spent an additional $25 at the car wash down the street. I'm not saying Brittany did it intentionally, but it's a very bad business practice to not tell the customer the final total before completing the work. I will be back for my 2nd complimentary oil change, but this dealership will not get another dime from me. P.S. Shout out Chase for the free windshield replacement.

I had an excellent customer service experience at Toyota of Tampa Bay on 10/04/25. Thank you.

Very good service and costumer service and Very understanding 👏 Very good person and quality 👏 👍 very happy

Graxias a Juan Palacio por ayudarnis con la compra de una highlander nueva y estamos felices