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Lexus of Tampa Bay

(3,296 reviews)
Visit Lexus of Tampa Bay
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–5:00pm
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 256-5084 (888) 256-5084
Used (877) 753-2246 (877) 753-2246
Service (844) 449-2091 (844) 449-2091

Reviews

(3,296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tampa Bay from DealerRater.

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Leave with EVERYTHING you should get

We didn’t like the total inability to negotiate the price of the car, nor the dealer add on fees. We left without our car manuals. Our salesman, John Taliaferro kept assuring me he was sending them to me. I would get a couple and the nothing. He kept telling me he was sending the last one, even sending his own copy! No manual ever came. So, make sure you leave with everything because once you walk out that door, nobody really cares if you ever get what’s missing. You will play “the check is in the mail “ game until you tire of it and order the manual online.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lexus NX

I love Tampa Bay Lexus! This is my third car from this dealership and each experience has been great from purchase to service. Good job guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service of my Lexus

The service at this facility is excellent. My representative explained all of the work that needed to be addressed and kept me apprised of the progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Looking for used Mercedes

They were wonderful people to deal outstanding all around. The individual I dealt with was knowledgeable and extremely courteous. As a buyer from 1000 miles away they could have treated me much differently but they treated me like I was at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Odis Love

Got my car serviced by Ryan Foster. he did a great job and got me out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your response, Odis! Drive safe, and we'll see you on the road.

MR. Gary L. Stanford

Scott is always considerate and responsive to all our Auto service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fantastic Lexus Dealership

The customer service at Lexus of Tampa Bay is unmatched. Their team will take care of your every need, even after the purchase in just scheduled service appointments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words and review, Jarrod. If you ever need any help, please give us a call!

Great service!

Ryan F. is awesome!!! He’s very knowledgeable, attentive and respects your time when you bring in your vehicle for repairs or for a routine service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lexus of Tampa Bay

Lexus of Tampa Bay is honestly the best place to purchase or lease a vehicle!!! I told them what I wanted over the phone and already had a couple cars pulled for me to see, and they hit the money on the first try!!! I also have to say that Loren Shinault took care of me as if I was a family member honestly I will never go anywhere again!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you had a pleasant experience here at Lexus of Tampa Bay, Joel. If you ever need any help, please give us a call!

Love the car

I bought my car from Auto Nation through American Express. Nick my sales agent was great! He texted me and sent emails which was great since I work. From the time of test driving to buying the car I have to say it's been a rather pleasant experience. When I came in Nick was not available so Zee took over for him. Zee made the process very enjoyable and it didn't take long from finance to him explaining every button on the vehicle. I have bought other vehicles before but, I like that Lexus of Tampa Bay made me feel very good about buying my IS 300 F sport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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