Reviews
Leave with EVERYTHING you should get
We didn’t like the total inability to negotiate the price of the car, nor the dealer add on fees. We left without our car manuals. Our salesman, John Taliaferro kept assuring me he was sending them to me. I would get a couple and the nothing. He kept telling me he was sending the last one, even sending his own copy! No manual ever came. So, make sure you leave with everything because once you walk out that door, nobody really cares if you ever get what’s missing. You will play “the check is in the mail “ game until you tire of it and order the manual online.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Lexus NX
I love Tampa Bay Lexus! This is my third car from this dealership and each experience has been great from purchase to service. Good job guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service of my Lexus
The service at this facility is excellent. My representative explained all of the work that needed to be addressed and kept me apprised of the progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Looking for used Mercedes
They were wonderful people to deal outstanding all around. The individual I dealt with was knowledgeable and extremely courteous. As a buyer from 1000 miles away they could have treated me much differently but they treated me like I was at the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Odis Love
Got my car serviced by Ryan Foster. he did a great job and got me out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your response, Odis! Drive safe, and we'll see you on the road.
MR. Gary L. Stanford
Scott is always considerate and responsive to all our Auto service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fantastic Lexus Dealership
The customer service at Lexus of Tampa Bay is unmatched. Their team will take care of your every need, even after the purchase in just scheduled service appointments.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and review, Jarrod. If you ever need any help, please give us a call!
Great service!
Ryan F. is awesome!!! He’s very knowledgeable, attentive and respects your time when you bring in your vehicle for repairs or for a routine service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lexus of Tampa Bay
Lexus of Tampa Bay is honestly the best place to purchase or lease a vehicle!!! I told them what I wanted over the phone and already had a couple cars pulled for me to see, and they hit the money on the first try!!! I also have to say that Loren Shinault took care of me as if I was a family member honestly I will never go anywhere again!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had a pleasant experience here at Lexus of Tampa Bay, Joel. If you ever need any help, please give us a call!
Love the car
I bought my car from Auto Nation through American Express. Nick my sales agent was great! He texted me and sent emails which was great since I work. From the time of test driving to buying the car I have to say it's been a rather pleasant experience. When I came in Nick was not available so Zee took over for him. Zee made the process very enjoyable and it didn't take long from finance to him explaining every button on the vehicle. I have bought other vehicles before but, I like that Lexus of Tampa Bay made me feel very good about buying my IS 300 F sport.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
