Reviews
The staff are always courteous and professional. Everything went as planned despite a power outage.
The staff are always courteous and professional. Everything went as planned despite a power outage.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Best service ever, Aries is your guy. Drivetrain problem was explained, acted on.and fixed in record time on two occasions.
Best service ever, Aries is your guy. Drivetrain problem was explained, acted on.and fixed in record time on two occasions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
From all dealerships I’ve been. This is one is the best. Customer service is the best
From all dealerships I’ve been. This is one is the best. Customer service is the best
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Noah was extremely professional walked me through what and why certain repairs were needed, he always kept me updated on the progress Extremely happy,will continue to choose Bert Smith
Noah was extremely professional walked me through what and why certain repairs were needed, he always kept me updated on the progress Extremely happy,will continue to choose Bert Smith
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager Hello, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
⭐⭐⭐⭐⭐ 5-Star Service at Bert Smith BMW! Another fantastic service experience at Bert Smith BMW! I brought my BMW in for an oil change, and my Service Advisor, Aries Ayres, was excellent from start to finish. Aries was professional, friendly, knowledgeable, and made the entire process easy and seamless. Great communication, great service, and exactly the level of care you hope for when having your vehicle serviced. Thank you, Aries and the Bert Smith BMW team! Five stars all the way! ⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ 5-Star Service at Bert Smith BMW! Another fantastic service experience at Bert Smith BMW! I brought my BMW in for an oil change, and my Service Advisor, Aries Ayres, was excellent from start to finish. Aries was professional, friendly, knowledgeable, and made the entire process easy and seamless. Great communication, great service, and exactly the level of care you hope for when having your vehicle serviced. Thank you, Aries and the Bert Smith BMW team! Five stars all the way! ⭐⭐⭐⭐⭐
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager Hi Joshua, we appreciate your feedback, as we are always looking for ways to improve. We would like the opportunity to address your concerns. Please reach out to our General Manager, Bobby Haines at 727-235-0204 when you have a chance. Thank you, and we look forward to hearing from you.
I always leave confident my BMW is ready to provide my enjoyment and safety in driving experiences. I love my little car! Thank you Bert Smith! You always provide a loaner car for my convenience. Staff is always friendly, professional, knowledgeable. I plan on driving my sweet ride for many more years! My husband had a 2005 BMW convertible he recently sold. Another Bert Smith success story! It's a pleasure doing business with everyone there.
I always leave confident my BMW is ready to provide my enjoyment and safety in driving experiences. I love my little car! Thank you Bert Smith! You always provide a loaner car for my convenience. Staff is always friendly, professional, knowledgeable. I plan on driving my sweet ride for many more years! My husband had a 2005 BMW convertible he recently sold. Another Bert Smith success story! It's a pleasure doing business with everyone there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mirnez and Alex took great care of my Alpina. I really appreciate them. Also Sean took time to listen and help me understand everything.
Mirnez and Alex took great care of my Alpina. I really appreciate them. Also Sean took time to listen and help me understand everything.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Noah was a great bmw expert. Everything was so easy and smooth! Very personable. A++ and helpful !
Noah was a great bmw expert. Everything was so easy and smooth! Very personable. A++ and helpful !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair