Reviews
Noah was a great bmw expert. Everything was so easy and smooth! Very personable. A++ and helpful !
Noah was a great bmw expert. Everything was so easy and smooth! Very personable. A++ and helpful !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Had a roadside emergency. Had car towed here and they were great! Very responsive! Donna took my call and checked stock on the part I needed. They had to order it and got it in that same day. Noah was my service advisor and he was very responsive as well. He got my warranty approved quickly and kept me informed on the progress so I could coordinate a time to pick up my car. I had it back the next morning
Had a roadside emergency. Had car towed here and they were great! Very responsive! Donna took my call and checked stock on the part I needed. They had to order it and got it in that same day. Noah was my service advisor and he was very responsive as well. He got my warranty approved quickly and kept me informed on the progress so I could coordinate a time to pick up my car. I had it back the next morning
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service all around. Was able to get a ride home and back to pick up car and they got me a new battery for free with my warranty
Great service all around. Was able to get a ride home and back to pick up car and they got me a new battery for free with my warranty
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was impressed with this dealership. I went into the dealership to compare it to Mercedes and Lexus. Reem Karroum helped show me the ones that would I was interested in. She explained the vehicles to me along with test driving the cars. I ended up coming back and buying the vehicle there. A smooth transaction it was from start to end.
I was impressed with this dealership. I went into the dealership to compare it to Mercedes and Lexus. Reem Karroum helped show me the ones that would I was interested in. She explained the vehicles to me along with test driving the cars. I ended up coming back and buying the vehicle there. A smooth transaction it was from start to end.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service - Easy to make an appointment. Car was done on time as expected with good explanations.
Excellent service - Easy to make an appointment. Car was done on time as expected with good explanations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mirnez was fast and efficient. He had the work completed the day after I dropped off my i4 and he had to order one of the parts.
Mirnez was fast and efficient. He had the work completed the day after I dropped off my i4 and he had to order one of the parts.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Brandon Gimlin and the rest of the Bert Smith team were 1st class in all ways.
Brandon Gimlin and the rest of the Bert Smith team were 1st class in all ways.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership is reason I traded my BMW and went back to Mercedes. I have never had some a poor experience at a dealership before. The service department is horrible. The management is horrible. Just a very disappointing experience. You would think dealing with a high quality vehicle they would choose to be a high quality dealership, unfortunately they are not.
This dealership is reason I traded my BMW and went back to Mercedes. I have never had some a poor experience at a dealership before. The service department is horrible. The management is horrible. Just a very disappointing experience. You would think dealing with a high quality vehicle they would choose to be a high quality dealership, unfortunately they are not.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
They were helpful and courteous. Seemed responsive to our concerns and seemed to value our satisfaction not just achieving a sale.
They were helpful and courteous. Seemed responsive to our concerns and seemed to value our satisfaction not just achieving a sale.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car