Lokey Kia

Firstly my initial experience with Paul Pavletic in sales was the best car buying experience I have ever had. Paul is the best! Also your finance guy was amazing too. My experience with service has also been great, especially my visit on 9/3.2026. Kendall C was my service advisor. He was very professional but also friendly, kind, understanding and knowledgeable. He kept me updated on the progress while I waited. I give him a 10 plus!

Over the last 10 years I have purchased 6 new vehicles for my family. Mike Murray handle each from vehicle selection to happy customer. After negotiating a deal, I asked for a Sky Blue Kia EV 9 Wind which they did not have in stock. Mike asked sales manager Danny Campbell to find one. Within 3 hours it was on the lot! Mike oversaw the paperwork and vehicle preparation. Well done Mike Murray and Lokey Kia!

Took very good care of me explain everything it was been done to my vehicle price before doing it completed recalls on my car as well very pleased without outcome

Professional explain what needs to be done. Follow up after to see if I’m satisfied.

Went for an oil change with an appointment and got me right in. They were fast and efficient.

Excellent service experience. Good communication and prompt attention to requests for status. Easy to get in touch with service manager.

I was a serious out-of-state buyer from Dallas looking at a 2023 Kia Carnival SX Prestige listed by Lokey Kia on Cars.com. Unfortunately, the buying process became so chaotic and inconsistent that I ultimately lost confidence in the dealership entirely. The vehicle was advertised on Cars.com for $33,461, and after submitting an inquiry I received a dealership-branded email confirming both the vehicle and that exact price in writing, tied to the VIN and stock number. I then explained clearly that I was an out-of-state buyer evaluating whether it made financial sense to: * pay for an independent inspection, * fly to Florida, * and drive the vehicle back to Texas. I also explained that I compare vehicles based on true out-the-door pricing because remote purchases involve additional costs and risk. Instead of receiving a thoughtful response, I was repeatedly contacted by what appeared to be an AI email system that ignored the substance of my messages and continued pushing appointments and generic phone calls even after I explicitly asked for human assistance and requested no more AI responses. Things got worse after I proactively called the dealership myself and connected with a salesperson named James, who was professional and pleasant. While he was supposedly discussing the deal internally with management, another salesperson inserted himself into the transaction, emailed me separately, then called me and attempted to claim I was “his customer” because he had emailed me first. The conversation immediately became territorial and aggressive rather than collaborative. On top of that, I was then told the actual price of the vehicle was materially higher than both the Cars.com listing and the dealership-branded written quote I had already received. When I questioned the discrepancy, I was given shifting explanations about pricing systems and listing updates. At that point, my concern was no longer even the vehicle itself. It was whether the dealership was organized and trustworthy enough to handle a remote purchase professionally. To be fair, the general manager did eventually have someone else reach out personally (not the GM, but a lower boss), which I appreciated. But by then, the overall process already felt fragmented, defensive, and unnecessarily adversarial. My recommendation to future buyers: * get every number in writing, * verify advertised pricing carefully, * insist on out-the-door pricing early, * and be cautious if multiple salespeople suddenly begin competing for your transaction internally. The vehicle itself looked great. The dealership experience did not.

This dealership seems like it has UNETHICAL WAYS to lure customers into the store, even after taking a deposit, only to switch terms once you’re in the store, committed, and have turned down other offers. I recommend not to go here to purchase a car. I got what seems like a BAIT-AND-SWITCH on a BRAND-NEW KIA. I made a clear deal in writing with the manager, Ryan M. He requested and accepted my deposit after we agreed on the numbers and terms IN WRITING. I arranged to be dropped off from over an hour away. After about 30 minutes of confusion in the store, they told me they made a “mistake” and would not honor my deal. They then said I needed to pay AT LEAST $5,000 MORE or LEAVE. The GM, Daniel C, told me he did not care about what was agreed to and told me to leave the store. Now I’m currently stranded here over an hour away from my home with NO CAR and have to figure out how to get home. I also turned down other deals because I already had an agreement with them in writing and they accepted my deposit.

The staff were friendly. Some of the staff like Dave have been there for many years and make it comfortable and familiar.

The service department was excellent, attentive and quick. Dealing with management has not been easy.