Reviews
Service was good!
Service was good! Service done on time. Parts department was short staff. Bathrooms clean and stoc.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review and feedback! We appreciate your business and hope to see you again next time here at Lakeland Toyota!
Thanks you!
Thanks you!!! they treat you very well and are friendly always look for comfort for one
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review of our Lakeland Toyota team! We look forward to serving you again in the future!
Had my 10k service done today on my Camry, Paul MacNeil
Had my 10k service done today on my Camry, Paul MacNeil handled everything in a very professional manner. He is going to be my go to person going forward. An excellent dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Lakeland Toyota with your Camry! Paul & the team look forward to serving you next time!
I arrived on time.
I arrived on time. It took way to long to do a oil change, plus put some air in my tire. I left there 2 1/2 hours later. I will never go back there for a oil change. I was not told they were running behind, or I would have gone home and come back. I overheard another person complaining they had been there 2 hours. I asked what was the problem and they said shortage of staff.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this feedback. We appreciate your patience during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Please don't hesitate to reach out directly if you'd like to speak with us in greater detail. Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com
I am back at your dealership now. I drove my car home about 5 miles. Yesterday.Needed to go to the store and on my way noticed my oil light was on and my check engine light was on. So drove here. Could not find that I was here yesterday. Finally I went up to the desk as I remembered that the paperwork was in my car. She finally found it. Told me if the problem was from yesterday it would be free if not would have to pay. I need this checked out now as I am leaving for NY on Sunday and the car is going to my son’s in Orlando for the summer.
They fixed my car. Apparently something was not hooked back up, after they did the oil change which caused the oil light and check engine light to come on. No cost to me.
Ms Baker in service was very polite and professional.
Ms Baker in service was very polite and professional. She kept me well informed throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're happy to hear you enjoyed working with Lyndsay and we hope to see you again next time here at Lakeland Toyota!
Great people, 2 1/2 hours for an oil change is too long .
Great people, 2 1/2 hours for an oil change is too long . Price was good, just slow
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review and feedback. We appreciate your patience during your visit and hope we can provide you with a more efficient experience next time. Take care and thanks again, from all of us here at Lakeland Toyota!
I arrived on time for a 10 am appointment for an oil
I arrived on time for a 10 am appointment for an oil change, informed as I arrived they were running behind at least an 1 1/2-2 hours behind. The gentleman I dealt with was very rude when after two Hours I checked to see when I would have my car. He didn’t know where my car was and then came back and Informed me it would be another 45 min. 2 1/2 hours after my appointment my vehicle was finished. I told him many people don’t block for a 2 1/2 hour oil change when you informed me they typically guarantee 1 hour. A courtesy call prior To arriving informing customers of an unnecessary wait would be good customer service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Lisa, We're disappointed to hear you feel this way and we appreciate your patience during these trying times. We strive to provide the best care to our customers, and our team does its best to do so despite staffing concerns. I encourage you to reach out to me directly to discuss this experience. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com
Very courteous personnel even though they were
Very courteous personnel even though they were short-handed at the time we were there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review of our Lakeland Toyota team! We hope we have the opportunity to serve you again in the future!
Bad Management!
Sales rep burned-up my bad clutch, and no one took responsibility. I've been driving with bad clutch for months now. Never a smell! We work with me on the "almost closed deal" for a brand new car. GM told me to leave, and refused to work with me. I'm a female, almost 65, and now I have NO car!
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Debbie, I'm sorry to see your negative feedback and wish for the opportunity to discuss this situation with you further. Please call at your earliest convenience. Thanks, Joanne Showalter - Internet Director - 863-688-5451
Service Manager Paul MacKeil is the best, I only
Service Manager Paul MacKeil is the best, I only scheduled with him and will not take my vehicle in unless he is there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Paul & the Lakeland Toyota team with your vehicle, Joey! We appreciate your support and look forward to your next visit!