Reviews
Excellent Sales Person - Roberta Billings.
Excellent Sales Person - Roberta Billings. Poor service from the the Finance Dept.. Would not accept my check. Took almost two hours in office. Paperwork had wrong address. Price changing on add-on services. New finance person. Had to leave often to get help. He should have had a knowledgeable person with him. Great experience with sales person, Poor experience with Finance Dept.
Excellent Sales Person - Roberta Billings.
Excellent Sales Person - Roberta Billings. Poor service from the the Finance Dept.. Would not accept my check. Took almost two hours in office. Paperwork had wrong address. Price changing on add-on services. New finance person. Had to leave often to get help. He should have had a knowledgeable person with him. Great experience with sales person, Poor experience with Finance Dept.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Edward, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.
Anthony Jane is the best.
Anthony Jane is the best. He explained the process and gave me a time estimate. I have felt with Autonation Toyota for many years and honestly there is no other?.they are the best.
Anthony Jane is the best.
Anthony Jane is the best. He explained the process and gave me a time estimate. I have felt with Autonation Toyota for many years and honestly there is no other?.they are the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jose, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Fort Myers! Feel free to stop by if you ever need any more help.
I bought the car from out of town.
I bought the car from out of town. Everything went pretty smoothly and quickly. Nice people and no pressure from the finance team. Car was in better shape than I expected (for 140k miles...).
I bought the car from out of town.
I bought the car from out of town. Everything went pretty smoothly and quickly. Nice people and no pressure from the finance team. Car was in better shape than I expected (for 140k miles...).
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Wesley, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
good service other than the wait time.
good service other than the wait time. Service advisor (Karen) was very attenuative to my needs as well as the service supervisor, (Nick). I am looking forward to returning when the parts come in to take care of the brake squeal.
good service other than the wait time.
good service other than the wait time. Service advisor (Karen) was very attenuative to my needs as well as the service supervisor, (Nick). I am looking forward to returning when the parts come in to take care of the brake squeal.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
I did their thing to obtain an offer for my truck.
I did their thing to obtain an offer for my truck. What a joke! Took them nearly a day and a half to manage that simple task. Then, they come up with a figure that was more than 10k below trade in value. Wow! I had no intention of trading it bc i have another vehicle. I was offered 11k more at a local dealer near me 5 min b4 they actually came up with their ridiculous offer. Don't waste your time.
I did their thing to obtain an offer for my truck.
I did their thing to obtain an offer for my truck. What a joke! Took them nearly a day and a half to manage that simple task. Then, they come up with a figure that was more than 10k below trade in value. Wow! I had no intention of trading it bc i have another vehicle. I was offered 11k more at a local dealer near me 5 min b4 they actually came up with their ridiculous offer. Don't waste your time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (239) 321-5413. We would appreciate the chance to turn your experience around.
Great place with great people they help me out with my
Great place with great people they help me out with my car service and did an awesome job , mar�a and rolo help me out do much and � appreciate it so much
Great place with great people they help me out with my
Great place with great people they help me out with my car service and did an awesome job , mar�a and rolo help me out do much and � appreciate it so much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
The whole sales process was easy and our salesperson
The whole sales process was easy and our salesperson listened to us. I was able to trade my vehicle in and I received a very fair offer.
The whole sales process was easy and our salesperson
The whole sales process was easy and our salesperson listened to us. I was able to trade my vehicle in and I received a very fair offer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joseph, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer service was great.
Customer service was great. The staff was friendly and knowledgeable. I loved the Uber service! It was nice to get a ride back to my workplace. The Uber driver was was super friendly also.
Customer service was great.
Customer service was great. The staff was friendly and knowledgeable. I loved the Uber service! It was nice to get a ride back to my workplace. The Uber driver was was super friendly also.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Went in for simple service and I have to go back because
Went in for simple service and I have to go back because they messed with my drivers seat.
Went in for simple service and I have to go back because
Went in for simple service and I have to go back because they messed with my drivers seat.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (239) 321-5413 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
If i could give the service department a 0 % i would.
If i could give the service department a 0 % i would. Anthony was rude right off the bat. We did are calling of our warranty before hand. They did replace the control switch modular for the temperature control. ( which was covered on warranty). We dont drive this truck much at all its basically parked in our garage so unfortunately we didnt notice the damage until months later. But when replacing what they replaced and all automotive shops know you have to take the hole dash out out. Well they left cuts in my dash chips out of the plastic getting the dash out. And missing pieces and clips. When we called after noticing all this. They said we didnt do any work that would need to take your dash out. And when we asked for before and after pictures which most and I mean most shops do now days to cover there xxxxx on stuff like this. They said oh we dont do before and after pictures. Just be careful.
If i could give the service department a 0 % i would.
If i could give the service department a 0 % i would. Anthony was rude right off the bat. We did are calling of our warranty before hand. They did replace the control switch modular for the temperature control. ( which was covered on warranty). We dont drive this truck much at all its basically parked in our garage so unfortunately we didnt notice the damage until months later. But when replacing what they replaced and all automotive shops know you have to take the hole dash out out. Well they left cuts in my dash chips out of the plastic getting the dash out. And missing pieces and clips. When we called after noticing all this. They said we didnt do any work that would need to take your dash out. And when we asked for before and after pictures which most and I mean most shops do now days to cover there xxxxx on stuff like this. They said oh we dont do before and after pictures. Just be careful.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (239) 321-5413 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
We did speak to a manager or general manager and got told the same thing basically that nothing could be done.