Germain Honda

The service department at Germain Honda is first class. I’ve been there for service twice now and have been helped by Russel Sutton and Tyler Smith. Both times I had a great experience. They are very organized and make everything very easy. At my prior dealership you’d walk into the service department and all the advisors would avoid eye contact hoping nobody would go to them. At Germain the advisor meets you at your car and owns the entire service from start to finish. Each time I was kept updated with a detailed explanation of the service. This latest time, Tyler Smith was my advisor and when the service was done he explained the repair to me in a way I could understand. They repaired a flat tire for me so I could avoid buying a new one. Both Russell and Tyler are terrific and I even received a card for a free car wash both times. They’ll also refill your windshield washer fluid. Thank you Tyler, Russel and Germain Honda!!

I am preparing for a long trip around the country and my beloved 19 year old Accord definitely needed everything checked out and brought up to speed. Mr. Day was attentive to all of my concerns and did not miss a beat. Honestly, my card now drives like it was brand new! I will trade it in one day (as soon as I get those historic plates), but you can rest assured that it will never be serviced by anyone else and my next Honda will be from Germain.

Russell Sutton is excellent: caring, courteous, knowledgeable about the car and the service center's operation. He went the extra mile to give me a great experience at Germain, both when I came in with a car problem and when I came for routine maintenance.

My wife and I purchased a Honda Passport from Wael Aziziyah and had a wonderful, relaxing, experience. Wael was extremely knowledgeable regarding this new Honda entry. We asked Wael a hundred questions and he gave us two hundred answers. He’s not only a great salesperson, he is a genuinely nice person. A special thanks to Brad Newsome who, with great patience, expertly answered our financial queries. Very truly yours, William and Maureen McLaughlin

Arlington and LouAndrew were exceptional salesmen. They explained all of the options to my family and I and have ya the best deal we could get!

I drove into Germain Honda's service on a busy Saturday morning with a low tire pressure warning after experiencing odd helicopter-whirring noise for over a week on my 2018 Accord touring. Claude Babineau, service manager, came over to see what was going on as I waited in line for an advisor and he expertly checked all tire pressures, determined which tire was low and then observed a nail close to the side-wall. It was a roofing nail and Claude explained that the tire would need to be replaced. Fortunately when I purchased the car at Germain, I opted to purchase tire hazard protection and Claude received approval for a full original tire replacement. WOW what a super positive experience!!!I was back on the road in about an hour and was totally pleased with the outcome. Everyone at Germain is so customer-focused from the young greeters as one enters the service wait area to the advisors, mechanics and managerial staff who work on the cars.

He, John, was great person to help me to buy new honda civic. I stayed about 5 hour to lease my new car and he took care of me all the time. He is great staff. I strongly recommend him.

Amir Khan is the best! He is a caring and dedicated customer service rep. He's the reason I keep coming back to Germaine Honda of Naples.

John Mcdonnell was the sweetest and nicest car salesman I have EVER dealt with. He did everything in his power to help us and went out of his way to be kind and attentive. He even used his own time to do us a personal favor that made the sale easier for us. John is a super hard worker, and if I could, I would pay for his retirement - he’s twice my age and works like someone half my age! Bless his heart, what a great guy.

Russell Sutton service manager and Nancy in billing, both excellent help in keeping my 04 Honda Accord in top condition. The waiting room is very nice.