Reviews
Have an open recall. First time I went the remedy wasn't available. The second time I went down there. The lady at the desk gave me an appointment for 9 thirty am but Marc from the service department immediately says oh, sorry. We don't have a technician whatever so they said the earliest I could come in was next Monday. Fine so I take off another day of work. They had it for 3 hours. No problem, I was planning on being there. The whole day I get the keys back. so I leave and there was no change in my truck. It actually was down shifting even worse. I go back to the dealership within 15 minutes they say sorry there's nothing we can do I said the lead frame needs to be replaced? Oh no, no, we can't do that. I said well right here in your paperwork. it clearly says that lead frame replacement. is part of the recall. No, sorry not on your truck,.so I said you are going to let me drive out of here with my truck not fixed and. I also explained how dangerous the situation was. It is down shifting out of nowhere the downshift is a hard shift and it could cause a crash. This is my only vehicle that I have. Sorry, there's nothing we can do about it. Could you have a techDo a test drive with me they refused once again. I told him the lead frame needs to be replaced. The reprogramming is not enough. It is in the paperwork that you just gave me. It's on the top of the page refused to even look at paperwork What am I going to do Sit there and argue with this guy all day. Just a horrible experience. I don't know how they can treat their customers this way. Funny, they tried to upshow me with a diagnostic test to see if it was something else and also told me that I needed new wipers. Which is a lie I have brand new windshield wipers. They're not even three months old. This is not over!
Have an open recall. First time I went the remedy wasn't available. The second time I went down there. The lady at the desk gave me an appointment for 9 thirty am but Marc from the service department immediately says oh, sorry. We don't have a technician whatever so they said the earliest I could come in was next Monday. Fine so I take off another day of work. They had it for 3 hours. No problem, I was planning on being there. The whole day I get the keys back. so I leave and there was no change in my truck. It actually was down shifting even worse. I go back to the dealership within 15 minutes they say sorry there's nothing we can do I said the lead frame needs to be replaced? Oh no, no, we can't do that. I said well right here in your paperwork. it clearly says that lead frame replacement. is part of the recall. No, sorry not on your truck,.so I said you are going to let me drive out of here with my truck not fixed and. I also explained how dangerous the situation was. It is down shifting out of nowhere the downshift is a hard shift and it could cause a crash. This is my only vehicle that I have. Sorry, there's nothing we can do about it. Could you have a techDo a test drive with me they refused once again. I told him the lead frame needs to be replaced. The reprogramming is not enough. It is in the paperwork that you just gave me. It's on the top of the page refused to even look at paperwork What am I going to do Sit there and argue with this guy all day. Just a horrible experience. I don't know how they can treat their customers this way. Funny, they tried to upshow me with a diagnostic test to see if it was something else and also told me that I needed new wipers. Which is a lie I have brand new windshield wipers. They're not even three months old. This is not over!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We have addressed this situation with you directly and in detail, including a phone conversation today. The facts have not changed. Your vehicle does not qualify for the frame replacement portion of this recall. Ford requires a specific diagnostic code to be present, documented, and photographed, which your vehicle is not producing. Your truck also exceeds Ford's mileage limit for this program. Neither of those thresholds are set by us, and we cannot authorize or perform repairs that Ford has not approved and will not fund. The recall repairs your vehicle did qualify for were completed. We understand this is not the answer you're looking for, but it is the accurate one, and it will not change. Posting additional reviews on additional platforms under different names will not change Ford's eligibility requirements.
Great experience. Ease of making the appointment and Mark my service specialist was extremely helpful in finding a day that worked with my schedule. As always the Mechanics did their magic and. And my car looks and drives like new.
Great experience. Ease of making the appointment and Mark my service specialist was extremely helpful in finding a day that worked with my schedule. As always the Mechanics did their magic and. And my car looks and drives like new.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gerald, we're delighted to hear about your seamless experience with Mark and the team. We’re so glad your car’s as good as new—safe travels from all of us at Germain Lincoln of Naples!
No pressure sales, Vincent did a great job taking care of us, everything was explained to us .
No pressure sales, Vincent did a great job taking care of us, everything was explained to us .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Germain Lincoln of Naples, we are always thankful for positive feedback from our customers. Thank you for your kind words!
Germain Lincoln always treats well and takes care of our problems an Marc handles everything in a good manner
Germain Lincoln always treats well and takes care of our problems an Marc handles everything in a good manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words for Marc and our team! Thank you for choosing Germain Lincoln of Naples and for sharing your support, Gary.
Love my Lincoln, driving to maine soon, wanted to make sure I’m safe on the road. Lincoln and Mark took great care of me. He explain the process well and I’m all set for travel.
Love my Lincoln, driving to maine soon, wanted to make sure I’m safe on the road. Lincoln and Mark took great care of me. He explain the process well and I’m all set for travel.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Mark took such good care of you and your vehicle! Safe travels to Maine and thank you for choosing Germain Lincoln of Naples.
On 5/12/2026 I had service on my MKC: oil change, etc, plus talking with Tony Antonucci in Finance. He and Austin Ruhnow in Service were very helpful & capable and made the entire experience a pleasure, Keep up the good, professional work
On 5/12/2026 I had service on my MKC: oil change, etc, plus talking with Tony Antonucci in Finance. He and Austin Ruhnow in Service were very helpful & capable and made the entire experience a pleasure, Keep up the good, professional work
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jim, we’re so glad the Germain Lincoln of Naples team made your visit smooth and pleasant! We’ll pass your kind words along to Tony, Austin, and the rest of our team.
Monday I got my Nautilus Hybrid. Brett was highly professional and knowledgeable. He answered all my questions and made my purchasing experience easy and pleasant. This is my second Lincoln and I'm sure I will love my Nautilus as much as I loved my Aviator. I got a very good deal and everybody at this dealership was amazing. Special thanks to Brett Shields and Tony Antonucci.
Monday I got my Nautilus Hybrid. Brett was highly professional and knowledgeable. He answered all my questions and made my purchasing experience easy and pleasant. This is my second Lincoln and I'm sure I will love my Nautilus as much as I loved my Aviator. I got a very good deal and everybody at this dealership was amazing. Special thanks to Brett Shields and Tony Antonucci.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marie, it's fantastic to hear that Brett and the team made your experience smooth and enjoyable. Thank you for choosing Germain Lincoln of Naples again - enjoy your new Nautilus Hybrid!
I’ve been using Germain for 5 years now, excellent service and the team is great.
I’ve been using Germain for 5 years now, excellent service and the team is great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review. We look forward to seeing you again at Germain Lincoln of Naples!
I am pleased with their excellent service! I especially like having the pick up service.
I am pleased with their excellent service! I especially like having the pick up service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We look forward to seeing you again at Germain Lincoln of Naples!
Service was great, Sebastian great! Did not like the list of things my car needed done . I only have 24000 miles and the list tells me your cars don’t last don’t think any of the things are normally needed to 50000 miles!
Service was great, Sebastian great! Did not like the list of things my car needed done . I only have 24000 miles and the list tells me your cars don’t last don’t think any of the things are normally needed to 50000 miles!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful words about Sebastian — he truly deserves them, and we'll make sure he knows! We completely understand how a list of recommendations can feel overwhelming, but please know it's simply our way of being fully transparent about your vehicle's health, not a cause for concern. In fact, at 24,000 miles (certainly not high-mileage but still nearly the circumference of the entire Earth!) your Lincoln is running beautifully, and that's something to feel great about! Our technicians note these items early, so you're never caught off guard down the road, and you're always in the driver's seat when it comes to deciding what to address and when. We're here to help you prioritize whenever you're ready. We truly appreciate your business and can't wait to see you again!