Reviews
Very pleased as usual with the service at Germain Lincoln. Had a scary situation with my car acting strange, but they checked it out and everything seemed to be fine. I needed that reassurance before driving it any further. The service person also test drove it to be sure and I’ve had no further issues, but was told IF I experience any issues to come back in to reevaluate.
Very pleased as usual with the service at Germain Lincoln. Had a scary situation with my car acting strange, but they checked it out and everything seemed to be fine. I needed that reassurance before driving it any further. The service person also test drove it to be sure and I’ve had no further issues, but was told IF I experience any issues to come back in to reevaluate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear our team took such good care of you! Thank you for choosing Germain Lincoln of Naples and for sharing your 5-star review.
Germain Lincoln has been very reliable n provided great service for my Lincoln .. Have nothing but high praise ..
Germain Lincoln has been very reliable n provided great service for my Lincoln .. Have nothing but high praise ..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, your feedback has brightened our day at Germain Lincoln of Naples. We really appreciate you and hope to serve you again in the future! Drive safe!
Excellent people to deal with in all areas Mobile team great job and very personably
Excellent people to deal with in all areas Mobile team great job and very personably
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Germain Lincoln of Naples! We appreciate your business.
Vince Morris- great sales/ brand ambassador. No pressure- goes the extra effort to find the right vehicle and demonstrate all the features. Very easy buying experience.
Vince Morris- great sales/ brand ambassador. No pressure- goes the extra effort to find the right vehicle and demonstrate all the features. Very easy buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
JS, thank you for sharing your kind comments about Vince! We're glad you enjoyed a comfortable and informative experience with him. We hope you are loving your new car and we hope to see you again at Germain Lincoln of Naples! Safe travels ahead!
Lenny is always a pleasure to work with. Always have found him knowledgeable and eager to help me whenever I’ve needed service!
Lenny is always a pleasure to work with. Always have found him knowledgeable and eager to help me whenever I’ve needed service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your fantastic feedback about Lenny and our team at Germain Lincoln of Naples! We look forward to welcoming you back in the future. Safe travels!
As pleasant as it can be when buying a new car. Everything went very smoothly. Terry was very easy to deal with. Very confident and accommodating.
As pleasant as it can be when buying a new car. Everything went very smoothly. Terry was very easy to deal with. Very confident and accommodating.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that your purchase was pleasant from start to finish made our day! Thank you for choosing Germain Lincoln of Naples and for sharing your support of Terry. Safe travels in your new car!
Have an open recall. First time I went the remedy wasn't available. The second time I went down there. The lady at the desk gave me an appointment for 9 thirty am but Marc from the service department immediately says oh, sorry. We don't have a technician whatever so they said the earliest I could come in was next Monday. Fine so I take off another day of work. They had it for 3 hours. No problem, I was planning on being there. The whole day I get the keys back. so I leave and there was no change in my truck. It actually was down shifting even worse. I go back to the dealership within 15 minutes they say sorry there's nothing we can do I said the lead frame needs to be replaced? Oh no, no, we can't do that. I said well right here in your paperwork. it clearly says that lead frame replacement. is part of the recall. No, sorry not on your truck,.so I said you are going to let me drive out of here with my truck not fixed and. I also explained how dangerous the situation was. It is down shifting out of nowhere the downshift is a hard shift and it could cause a crash. This is my only vehicle that I have. Sorry, there's nothing we can do about it. Could you have a techDo a test drive with me they refused once again. I told him the lead frame needs to be replaced. The reprogramming is not enough. It is in the paperwork that you just gave me. It's on the top of the page refused to even look at paperwork What am I going to do Sit there and argue with this guy all day. Just a horrible experience. I don't know how they can treat their customers this way. Funny, they tried to upshow me with a diagnostic test to see if it was something else and also told me that I needed new wipers. Which is a lie I have brand new windshield wipers. They're not even three months old. This is not over!
Have an open recall. First time I went the remedy wasn't available. The second time I went down there. The lady at the desk gave me an appointment for 9 thirty am but Marc from the service department immediately says oh, sorry. We don't have a technician whatever so they said the earliest I could come in was next Monday. Fine so I take off another day of work. They had it for 3 hours. No problem, I was planning on being there. The whole day I get the keys back. so I leave and there was no change in my truck. It actually was down shifting even worse. I go back to the dealership within 15 minutes they say sorry there's nothing we can do I said the lead frame needs to be replaced? Oh no, no, we can't do that. I said well right here in your paperwork. it clearly says that lead frame replacement. is part of the recall. No, sorry not on your truck,.so I said you are going to let me drive out of here with my truck not fixed and. I also explained how dangerous the situation was. It is down shifting out of nowhere the downshift is a hard shift and it could cause a crash. This is my only vehicle that I have. Sorry, there's nothing we can do about it. Could you have a techDo a test drive with me they refused once again. I told him the lead frame needs to be replaced. The reprogramming is not enough. It is in the paperwork that you just gave me. It's on the top of the page refused to even look at paperwork What am I going to do Sit there and argue with this guy all day. Just a horrible experience. I don't know how they can treat their customers this way. Funny, they tried to upshow me with a diagnostic test to see if it was something else and also told me that I needed new wipers. Which is a lie I have brand new windshield wipers. They're not even three months old. This is not over!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We have addressed this situation with you directly and in detail, including a phone conversation today. The facts have not changed. Your vehicle does not qualify for the frame replacement portion of this recall. Ford requires a specific diagnostic code to be present, documented, and photographed, which your vehicle is not producing. Your truck also exceeds Ford's mileage limit for this program. Neither of those thresholds are set by us, and we cannot authorize or perform repairs that Ford has not approved and will not fund. The recall repairs your vehicle did qualify for were completed. We understand this is not the answer you're looking for, but it is the accurate one, and it will not change. Posting additional reviews on additional platforms under different names will not change Ford's eligibility requirements.
Great experience. Ease of making the appointment and Mark my service specialist was extremely helpful in finding a day that worked with my schedule. As always the Mechanics did their magic and. And my car looks and drives like new.
Great experience. Ease of making the appointment and Mark my service specialist was extremely helpful in finding a day that worked with my schedule. As always the Mechanics did their magic and. And my car looks and drives like new.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gerald, we're delighted to hear about your seamless experience with Mark and the team. We’re so glad your car’s as good as new—safe travels from all of us at Germain Lincoln of Naples!
No pressure sales, Vincent did a great job taking care of us, everything was explained to us .
No pressure sales, Vincent did a great job taking care of us, everything was explained to us .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Germain Lincoln of Naples, we are always thankful for positive feedback from our customers. Thank you for your kind words!
Germain Lincoln always treats well and takes care of our problems an Marc handles everything in a good manner
Germain Lincoln always treats well and takes care of our problems an Marc handles everything in a good manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words for Marc and our team! Thank you for choosing Germain Lincoln of Naples and for sharing your support, Gary.