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Germain Toyota

(3,111 reviews)
Visit Germain Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–6:00pm Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (239) 494-6851 (239) 494-6851
Used (239) 431-9003 (239) 431-9003
Service (866) 518-9406 (866) 518-9406

Reviews

(3,111 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Toyota from DealerRater.

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Great Service Department

George the Service Adviser was so helpful and my 45,000 mile checkup of my Prius V was finished on time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

That is great to hear! We hope you come back for your next service. Thank you for the time in letting us know also.

Frank Lopez

Frank Lopez was amazing and took real good care of me and my needs. He gives car dealerships a good name!!!!! I was out of there in under an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service on short notice and before promised

Steven Bawcum, my Service Advisor was terrific as he answered all my questions, delivered my Camry Hybrid before he had promised and was fun to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good Experience

I got a used car with the help of Bob Davidson. He was very helpful and made the process very smooth and straightforward. Very pleased with my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

with the appointment, in and out within 2 hours.

I was serviced within 2 hours of my arrival time with an appointment. there were no surprises . Service advisor kept me abreast of the repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good Experience

I got a used car with the help of Bob Davidson. He was very helpful and made the process very smooth and straightforward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

That is great to hear!I will pass the message along. If you have any questions please dont hesitate to call. Thank you again for your business.

Great experience

Always an excellent experience. Malaun Humbert is a great employee. I have tried to rate the facilities as excellent but it keeps deleting the last star. My intention is to rate everything as Excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We will look into that. Thank you for letting us know and taking the time to fill out the survey. Thank you!

Very fair, friendly, straightforward

Salesguy Juan Naranjo was wonderfully patient and open. He answered questions, wasn't pushy and treated me like a friend or neighbor. Everyone there was very professional and made me feel comfortable. Buying a vehicle is stressful, and these guys made it so much easier. The vehicle prices were fair. I really like that the dealer has a careful inspection program on their used cars. I felt very confident and left the lot with exactly what I was looking for. Happy!! Happy!! Thank you Juan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

service for my Venza

Your dealership was Spotless, welcoming and quiet so I could read. Malaun Humbert was respectful, attentive and appreciate his efforts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Well thank you. We appreciate yo letting us know and we hope you keep coming back in the future.

Good service

Come here for service, but would never purchase a car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you like the service department. I am sorry you have had a bad experience with sales? We hopefully can change that in the future.