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Germain Toyota

(3,111 reviews)
Visit Germain Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–6:00pm Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (239) 494-6851 (239) 494-6851
Used (239) 431-9003 (239) 431-9003
Service (866) 518-9406 (866) 518-9406

Reviews

(3,111 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Toyota from DealerRater.

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Regular scheduled maintenance

I have leased 3 cars from Germain Toyota and have always found the sales personnel and the service to be very pleasant and accommodating. When I've had my car in for service, the service was always completed in less time than the service department personnel told me. I would recommend Germain Toyota to anyone I know who is in the market for a new or used Toyota. They are top notch!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

That is great to hear. We hope you keep coming back in the future. Thank you again for your business.

sensacional y amistoso

se siente uno como si estuvieras en familia y hacienda un exelente negocio al comprar el carro ,te da muchas opciones para que salgas feliz y satisfecho

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gracias por Tu Palabra y por Tu amistad

Totally jerked around

STAY AWAY TOTAL RIPOFF ARTISTS. I called about a car was told to come look at it car was on the lot. Drove 40 minutes to the lot parked and the first vulture was there waiting " Marcus Viega" but the car wasn't slimeball wants to pass the buck to GM Rick Gatliff who apperantly Is just as slimy as Viega., After 25 minutes I was told the car wasn't there is was at the repair shop but nothing was wrong with it just policy . I was assured " it's a nice. Car with no issues" then I was told the car has issues and was being fixed. which is it?? 2 days later the car might be here later this afternoon. And it gets better! Germaine bought the car for $28000 and wanted $34000. I know they need to make a buck but get real, especially after you jerk somebody around for 3 days! DONT WASTE YOUR MONEY!!! OR TIME!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Got what I wanted and what I needed

I live all the way in Fort Myers, FL which tis a place where there are many car dealership around. But price is not the only thing that matters. Being well treated by a friendly and experienced seller is part of the deal. Marcus Veiga helped me with the best deal and clarified everything that I did not understand at first; in other words, he helped me in an overall. The other best part is that I left Germain Toyota satisfied with a newer car and a smile on my face. Thank you Marcus, I had a great experience by buying this vehicle over there! Great work!!! Ray

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Ray You are very important to us. Thank you for the trust you have placed in us. Please call us anytime with any questions or concerns. I enjoy so much working with Brazilian Community. Thank you again for your business and your words...they mean a lot for us! Marcus Veiga

Excellent

My visit at Germain Toyota was excellent. I went in to service my Camry I was met at the car then invited to come in. As usual Mr. Richard Estes was very professional to explain what needed to be done in the car and took control of my order from beginning to the end. I was very happy. I was later introduced to the new buying program and wind up leaving with a bran new Camry 2015 where Felipe Medina showed his patience and knowledge of the product he is selling. He is quite a remarquable salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

excellent, personal service

Frank Lopez was great when I brought my Highlander in for service. He met me at the car as I drove into the service department and as we discussed the services I needed to have performed, he was kind, attentive, professional. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ami me encanta la toyota,

Pero más, me gusta la atención y el trato de Marcus Veiga ,Es muy atentos con todos los clientes. Y le voy a recomendar más personas amiga porque es bien humano , para con todos. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Muchas gracias por hacer compras con nosotros, espero que disfrute de su nuevo vehículo y deja sabemos si es algo más que podamos hacer para hacerte feliz! Gracias Sra. Ana & Antonio Marcus Veiga

Drove from fortlauderdale

I am very pleased with the service I received at garmain Toyota the sales representative mr Marcus veiga was very professional helpful and friendly. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the confidence and your trip from East Coast to Fort Myers to buy your Avalon with us!

The best car buying experience we've ever had!

Marcus Veigo helped my mother not only purchase a nice car but went out of his way to come pick her up at home and bring her to the dealership. He handled all the financing allowing her the opportunity to repair her credit. We will definitely tell our friends to come to Germain next time they need a new or used car. Thank you, Marcus! You were awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your valued business. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.

Me encanto

El es el mejor vendedor que tiene Germain Toyota big lots de Náples siempre ayuda en la venta a lo que pueda pagar la persona para mi es lo maximo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lisbeydi & Ignar G. , Muchas gracias una vez mas por confiar en nosotros.