Reviews
Review of my dealership visit
The people were nice the repair was done in a timely manner and it looked like new when it was done
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cody, thank you for taking the time to write this review! Our number one goal is attaining 100% customer satisfaction, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Great service
Service was excellent as always.Friendly workers and fast service. I would definitely recommend coming to advantage for any type of service that you may need
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barbara and thank you so much for the wonderful review of your experience at Advantage Chevrolet of Hodgkins. We love hearing from customers like yourself that continue to spread all the good things our dealership is doing. Thanks again for your loyalty and business. We will be there for you for many years to come! Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Everything looks good
Your service department has got their act together. Very organized & helpful. Unfortunately we still talk about the awful experience we had when buying our 2014 cruze. We picked out the car, test drove, etc on one day. Came back next day to sign all paperwork & pick up car. We waited almost 6 hours. We paid cash but had a credit screen on both. Was pressured to take protective coating-we didn't. We waited & waited. Usually, as a GM retiree was treated with such respect - not this time. Boy, did we miss dealing with Ken. It was needless to say, a very disappointing experience.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Scott and thank you so much for your kind and honest review of Advantage Chevrolet of Hodgkins. Our team is dedicated to our customers and it is important we do everything in our power to ensure they drive away happy and satisfied. We do appreciate for your patience for the extended wait that you encountered during the sales process. It was a pleasure to do business with you and we hope to see you again in the future! Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Great service
The problems were fixed. Everyone very polite and the facility was clean. I would definitely recommend to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, James! It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as friendly and professional service to our guests. Also, thank you for the recommendations! Please come see us for any future needs! Respectfully, Krystal Roberts | Internet Director | 708-215-2530
Great quick service
Great service, the salesman I had was excallent. The car buying process did not take as long as I had expected it to and they had a wide variety of vehicles to choose from
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jordan, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Advantage Chevrolet of Hodgkins commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook page for access to our exclusive content. Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Jim is great
It is pleasant as always, that is why I keep coming back and pay a little more for an oil change but know I get better service and work.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eder, thank you so much for the review of your experience at our dealership and especially with Jim. All of the employees appreciate your loyalty to Advantage Chevrolet of Hodgkins. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Jim or myself. Drive safe! Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Fast triendly service!
The service department was very nice. They were fast and friendly. The finance person needs a makeover. Wonderful sales guy! Chris was awesome to deal wiyj.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Valerie, thank you for taking the time to submit this feedback! Our team takes pride in their fast, friendly, and efficient customer service. I am sure Chris and the team will be ecstatic to hear that you left Advantage Chevrolet of Hodgkins satisfied. Don't forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Warranty Repair
The experience at the dealership itself was very good. Despite the fact that we were not too impressed with needing to bring the car in for repairs at only 56,000 miles. The service staff and everyone else were very good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ana, we would like to extend our gratitude to you for taking the time to give us your feedback. Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We do apologize for the need of service but it is a maintenance process to guarantee to your safety. Should you have any concern, please do not hesitate to contact us! Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Scheduled vehicle service
Service technician relied solely on computer diagnostics to determine if a valid service issue existed. No test drive or other evaluation method was used. Customer had several issues that were not resolved to the customers satisfaction because the computer diagnostics apparently showed that all reported issues were within specifications. The customer contends that either the GM specifications are outside an acceptable tolerance band or that vehicle design flaws exist that are not revealed by the computer diagnostics.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Wayne and thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Warm regards, Krystal Roberts | Internet Director | 708-215-2530
Chevy Cruze 2016
What an amazing service did I get just now. Joe was so helpful. He took his time to explain everything to me. He didn't push me in anything that I didn't want. Great salesperson highly recommend him for any purchases. Thank you Joe
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car