Sunset Chevrolet Buick GMC

Excellent all around service from Cesar. Went to just look and ended up purchasing two vehicles. My wife's happy. I'm happy. Cesar I would assume is happy. Highly recommend Cesar to all who's looking. Nice guy. Great salesman. Made it as smooth as it could possibly be. 5 Stars Give this man a raise..... Zach Brown Sarasota

This place is a joke, but i guess they cant handle all the mess up vehicles they sale to the people. Worst experience all the way around the board.

I am writing this to tell you about my experience today at the dealership. This not going to be a bad review, I am just telling you about my experience. I arrived at 8:30 for a 9:00 appointment. The representative asked me what time you would like to pick it up, I told him noon, he said Ok, that sounds good. I arrived back at the dealership at 12:30 hoping to pick up my truck. He told me it wasn’t ready and the mechanic was out to lunch and didn’t know when it would be ready. He told me to wait in the lounge and they would let me know when it was done. At 1:50 they told me was truck was ready. The reason I am not giving them a bad review they do good work. I am letting you what you make expect when you get your oil changed.

This is one of those deals there needs to be a no star review… I went to this dealership because I needed a new box truck for my business. When I went there I also decided to trade my personal truck in for a new GMC Sierra 1500 Denali. That is where the nightmare begins. Day two of truck ownership. I was traveling 65 on the freeway when a very loud boom happened under the vehicle. I was going to pull over but everything seemed to work fine… until it didn’t. Needless to say the vehicle was towed and eventually I received a hummer ev as a rental with less than 40% battery. I spent the next two days trying to balancecharging and work so I could actually get around. It’s bad enough to get an ev as a rental whe you have no way to charge at home, but40% battery?? Eventually they talked me into keeping the truck by adding a 100k mile bumper to bumper warranty on it. Fast forward… I start receiving messages that my last truck is now severely past due. I call my lender and they explain no check has been received. They tell me to call the new dealer of which I do. Not a single live person would answer the phone so I bounce to the finance managers voicemail, sales manager and the salesman all of which decide not to return my call for 3 days! So I get on with my past lender and they ask to 3 way with the dealer. I call again and demand a live person from the operator. She gets me the finance managers voicemail who I have already left messages for. He answers I calmly state why is going on then ask some questions. He accuses me of AMBUSHING him with the old lender on the call. He was rude as xxxx and spoke over both of us the entire time. Then when the old lender gave the payoff amount he was blown away as it is higher. I explained that when payments are late fees rack up and he acted like that would never happen. This finance manager is a finance buffoon. Now my credit is severely negatively affected and no one has fixed the problem yet. These guys are awful. I would give anything for a Time Machine to go get my old truck back. By the way Joel, my salesman is a go

Do NOT use this service center unless you like getting ripped off. Brian Miller in service is a crook and a liar. He will tell you one thing and then when the bill comes you pay something you did not agree to and if you don't they won't release your car or even explain why. They refuse to let you talk to their boss and give all kinds of excuses with a really shiity condescending tone. Stay clear of this place!!!

Terrible rip-off $258 charged for a 5 minute diagnosis. They wanted $618 to fix. I bought part and fixed $32.00 and fixed myself in 10 minutes. What xxxxxxxx Pat was service advisor. Never again.

Salesman went out of his way to accommodate us, even coming to house to pick up check. Finance department is lacking. Needs more help. Waited lengthy period of time to go through warranty options.

Outstanding service from start to finish at Sunset Chevrolet Buick GMC. Brian kept me informed every step of the way, Christopher personally advocated for goodwill assistance beyond the PET recommendation, and Olivia made scheduling easy. The technician’s workmanship was excellent — torque converter replacement and engine oil leak repairs were completed flawlessly. After several days of driving, including cold starts, the car runs perfectly and all symptoms are resolved. Loaner car, car wash, communication, and fairness were all top notch. Highly recommend this service department.

Professional And Courteous, would highly recommend, and the car is a joy. The whole crew was a joy to work with. I will definitely get my next car at the dealership.

Benjamin our sales rep was very attentive to what/ why we needed the truck for and he explained the 4 options available. We test drove it so we can get a feel for a 2500. He was involved in the buying process from start to finish. A few days later we returned because of a windshield water leak (factory defect) and again Benjamin was involved in the whole repair process including the loaner. When you go shopping at Sunset Chevy ask for Benji.