Palm Chevrolet

I NEVER HAVE A PROBLEM WITH PALM. THE STAFF TAKES GREAT CARE OF ME. I AM GOING TO MISS RICK AND MIKE.

Palm Chevrolet is an awesome dealership. This is my third vehicle from them. I haggled a little bit on my blue truck and my trailblazer but on the Silverado trail boss they gave me a purchase order. I went right to the bank and got the money came back and bought it. It was a great price and they treated me great

I took my vehicle in for service and keep in mind I bought the truck new and it only had 2,000 miles on it when I took it in. One of my complaints was rattling noises coming from the passenger side when the music was playing. I had spoke to one service advisor and they had informed me they would relay the message to the other service advisor that was assigned to me when I made the appointment online. After the appointment the service advisor told me they couldn’t get the noise to replicate. They said they took it on a 5 minute test drive and no noise was heard. I asked if they turned on the music at all which she had advised me they didn’t. I asked why as it is a problem with what seems to be a speaker or loose door panel. She had told me she wasn’t informed of that. So they took it back and said there is definitely something going on with the speakers and would have to return another day for an electrical technician to be in to look at it. I said ok. 2 days went by expecting a phone call to schedule but I didn’t receive one so I called in and scheduled the appointment. She informed me they would have to have my truck for 2 days. I said ok and had asked for a loaner since they would have my brand new $80,000 vehicle for multiple days. The service advisor said that they have to diagnose the issue first before anything could be done. So I dropped the truck off and 2 days went by. I did not hear anything back so later in the 2nd day I had called in and said they were working on it and would call back once they heard an update. I got a call back and the advisor had informed me that the front dash speakers are faulty and need to be replaced. She had stated it was due to the bass being turned up on the factory head unit and that the stock upgraded bose speakers could not handle that and had said “we will cover it for you this time” as it was my fault and said the bass can’t be turned up. She had informed me they would have to order the speakers and drop my truck off for a day again. It has been a couple of weeks and I haven’t heard anything back from the dealer. My whole experience with this service advisor has been not good and they need to work on their customer service skills.

The work was done quickly and efficiently. No surprises and everything discussed before starting the job.

I am very pleased to be associated with Palm Chevrolet as a customer. I have found the service department and body shop to be outstanding.

Awful customer service. My appt was 2 and didn't leave until 4:30! I had to ask what was going on why was it taking so long

I was happy with the service. Competitive pricing. I had only one complaint…not so much a complaint but a turn off. No one seems to smile when they greet a person….not even the service writers. You can’t pull a muscle smiling.

Very clean and refreshing, well organized and friendly to deal with. My service advisor was outstanding and explained everything. Thank again!

Of all the ones I have gone to over the years to buy or trade cars this is one is the one I end up getting my cars from. No pressure and they find what I am looking for.

Gus at Palm Chevrolet is a pleasure and always willing to go the extra mile for you. Spence in Finance was extremely knowledgeable and so very helpful. We had a pleasant experience in the purchasing of our vehicle.