Townsend Honda

Mr.Mcshan was so great I most definitely will recommend anybody I know or don’t know to see him he’s great .

I just purchased my second vehicle from Townsend Honda…it was the fastest purchase transaction I’d ever seen , and a very friendly staff. I would highly recommend them for your next automotive needs….

After I crashed my car a month or so ago, I began to look for a new car. I had in mind, something like a civic, with decent size, good fuel economy, and of course, comfort. I got in contact with Tim, about the week before I went in person to the dealership, to price check a couple of vehicles, and Tim was cordial, and responded quickly to my requests. That weekend, I went to the dealership, and ended up test driving a couple cars, before landing on the showroom floor model, a delightfully red civic. I managed to negotiate down on the price a nice amount, and came away generally feeling successful

O’Shan was a great salesman and made the process easy! We had completed the credit app prior to going to the dealership so all we had to do was sign and drive.

I've purchased three cars from Tim Jones at Townsend Honda over the years. Simply put, he is the best! He's very knowledgeable about the vehicles he sells and took the time to answer my many questions. I highly recommend both Tim and this dealership!

It was great O Mschan cool salesman if ever needed another car I would come back

This car buying experience started out as one the worst experiences that I have ever experienced. Carlock Honda in Ensley, Al was “turrible” in my Charles Barkley voice. However, McShan from Townsend Honda was a throwback from the way that car buying used to be. No haggling on either side. It was simple. Patrick in finance was fast. I am doing this review almost a week later. In that time, I had a blow out on the interstate and McShan was just as helpful after the sale.

I just purchased a Certified Honda Pilot Touring from Mr. McShan on 4/8/2024 and it was a pleasure working with him. He was very nice and attentive. He answered all my questions and assisted in all ways possible. I would happily send anyone his way to purchase a vehicle from Townsend. It was one of the fastest and best car buying experiences I have had at a dealership.

About a month ago, I gave Townsend Honda the easiest car sale of their life, and purchased a used 2023 Civic Type R over the phone. I knew everything I wanted, and got the sell done within an hour. Since then, it has been a series of lies, dishonesty, and sheer apathy from the dealership (shocker!). Disclaimer: I paid almost $10k over MSRP for a used Type R. Shame on me, yes. Also, shame on the dealer for it. While it falls under a “don’t hate the player, hate the game”, it’s still shady. Again tho, I did it- so I can’t really complain. What I can complain about is that I paid to have the car delivered to me. When it was delivered, the gas tank was on E, with less than 38 miles to empty. That’s not something you expect from a $53,500 purchase. I paid $200 for Honda care service (which should already come with the car, but whatever). I attempted to use the care at my local Honda, and it’s NOT redeemable at all locations- even though Brian LITERALLY told me it was. It is ONLY redeemable at Townsend Honda. So, it’s useless! Why did I bring the car in, you ask? Because the second gear is grinding, and the clutch is already beginning to slip (On a car with 3k miles!) The dealer sold it to me in this broken conditions anyways, without disclosing it. I now need to fight Honda about replacing the ENTIRE CLUTCH on my $53,500 purchase. This repair was quoted at over $9,000, and not covered under warranty. The dealer either willingly sold me a broken car, or wasn’t intelligent enough to know what a broken car looked like. Either way, DO NOT BUY FROM TOWNSEND HONDA! Townsend also charged me more than they legally should’ve for the sales tax. I brought it up to Brian, the sales associate, numerous times. Even after that, he leaves my messages on read, and ignores the refund (we are talking ~$250 petty dollars on a $53,500 purchase that the dealer is keeping). He even told me to “stop texting” him. That being said, I’ve already contacted the Better Business Bureau and Honda. I’ve filed a report, complaint, and now debating on a civil lawsuit. I’ll be honest. I’ve been in the US Air Force for about 7 years now, and this dealership takes the cake for apathetic attitudes towards their customers (and military members are used to being shafted by dealerships). Buying a car is SUPPOSED to be a fun, few in a lifetime experiences. But the experience has been anything but with Townsend. PLEASE- don’t make the same mistake I did, and DO NOT BUY A VEHICLE FROM TOWNSEND HONDA!

Dealt with Mr McShan. He was a pleasure to work with. As well getting to meet others that worked here. Everyone was nice, and welcoming. I’m sure my wife will enjoy her new car.