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Townsend Honda

(197 reviews)

Reviews

(197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Townsend Honda from DealerRater.

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My NEW HRV

I absolutely loved everyone there. I had heard about their excellent employees, so I took the drive and left in my car that had EVERYTHING that I wanted. I recommend this place to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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NEVER AGAIN!

WORST customer service ever! Biggest mistake was trusting that the car was inspected before I bought it. 4,000 miles later the car has $6,700 worth of things wrong with it and Townsend is accepting no fault. From the mouth of the inspector, "Whoever sold you this car should have known all these issues and should be ashamed of themselves." I was told a LIE when it was sold and they accept no accountability...but they gladly will TAKE your hard earned money!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Bad Experience, Repainted Used Cars, Buyer beware

Unfortunately my experience with Townsend wasn't good. Traded a perfectly good 2017 Accord in for a used "CPO" 2016 both with 16k miles and paid the asking price. The car had not been detailed so I took it to a detailer to polish the massive scratches and swirls. When the car was being detailed they found that the passengers rear quarter panel, the passenger door and side unbody spoiler had been repainted, and the hood was out of alignment, most likely replaced, and a tire had been replaced. NONE of these things were brought to my attention when buying the car. Called Townsend to let them know and they never got back with me, the cars value is way below price paid. Very sad car buying experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worse dealer

Purchased a auto received free oil change..had oil changed in July 2017 next morning slipped on oil that had leaked out of my auto broke my wrist. Called dealer they said bring to them they would check for the problem I said no there was no oil in my car they needed to have wrecker to pick up i was on by way to hospital. I called several times always voice message for service manager and owner/manager B Townsend the same no calls except to tell me car was ready to pick up oil drain plug not tighten. This business is awful I hope that they know word of mouth can make or break you,,I wouldn't treat a dog the way I was treated by this dealer....

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Best Sales and Finance team

Townsend Honda has the best sales staff. They were incredibly professional, yet fun to be around. Adrienne and Joey made my day and located the perfect car for my budget. I'm always going there for my car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer

Trey Walker made buying a vehicle extremely easy and stress-free. I test drove what I wanted, went to lunch, came back, signed, and drove away in 20 minutes. I have a tremendous amount of respect for this guy, he is great at what he does and not one time did I feel pressured. Ask for Trey!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience!

Everybody at Townsend Honda was so nice and so helpful. I would recommend Tim Jones to anybody and will definately use them again in the future. Very satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The best at Townsend Hinda

I had had a Honda back in the late 90s, and have been a Nissan owner now for six years. Wanted an SUV, that was very affordable and also sporty. Decided to go back and look at what Honda had to offer!! One of my friends told me about him and said that he would be very happy to assist. When my boyfriend and I went in to meet and greet, Tim's smile and warm customer service put me at ease. He was very knowledgeable about Hondas in general, but specifically drew my attention to the pilot!! Being a personal trainer and strength and conditioning coach on the move, I wanted something that I could put all of my equipment in. And it was big enough for me to feel comfortable traveling in as well !! Tim assured me that the pilot was the one for me ! I am enjoying immensely!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy Customer

Hands down best car buying experience ever. Tim Jones is awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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By David Pope..I'm glad I had a chance to purchase

I'm glad I had a chance to buy a car with Tim Jones , me and my wife came there with 4 cars in mind Tim was very patient and gave us some good pointer on each cars.... We had the car for a week and still love the car, so appreciate of Tim option and honestly on it... Will buy again from him?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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