Townsend Honda

This is about the service department. I try to stay positive on reviews but I can no longer hold my opinion on Townsand Honda. It was bad enough six months ago when we got my wife’s Honda back from service there and it had a bank receipt in it from Tuscaloosa (we don’t bank there). When I tried to inquire as to why the staff were using my wife’s vehicle for personal errands, I got no replies after leaving three messages. When I did get a live person, I was told that the manager was with another customer and would have to call me back. He never did. However, a few days ago, my wife wanted to get her 2012 Accord serviced again and the phone receptionist at the service department was all friendly until she heard the year of the car. Then her whole attitude changed and lost all warmth. When my wife asked for a loaner during the service, the receptionist told her they don’t offer loaners. When my wife asked when they stopped that policy, they hung up on her. So, she is going to Meridian for her service (same distance for us). Also, though her car is in pristine condition with only 121,000 on it, when she decides to buy new, it will not be in Tuscaloosa. Their service department needs to take lessons from Tuscaloosa Toyota next door. I drive a late-model Camry and it is a joy to get a service done there.

I try to stay positive on reviews, but I can no longer hold my opinion on Townsand Honda. It was bad enough six months ago when we got my wife’s Honda back from service there, and it had a bank receipt in it from Tuscaloosa (we don’t bank there). When I tried to inquire as to why the staff were using my wife’s vehicle for personal errands, I got no replies after leaving three messages. When I did get a live person, I was told that the manager was with another customer and would have to call me back. He never did. However, a few days ago, my wife wanted to get her 2012 Accord serviced again and the phone receptionist at the service department was all friendly until she heard the year of the car. Then her whole attitude changed and lost all warmth. When my wife asked for a loaner during the service, the receptionist told her they don’t offer loaners. When my wife asked when they stopped that policy, they hung up on her. So, she is going to Meridian for her service (same distance for us). Also, though her car is in pristine condition with only 121,000 on it, when she decides to buy new, it will not be in Tuscaloosa. Their service department needs to take lessons from Tuscaloosa Toyota next door. I drive a late-model Camry and it is a joy to get a service done there.

McShan was awesome and extremely helpful. He worked with us and fought hard to get us a great deal.

O.McShan is the BEST HE IS PATIENT KIND TELL HIM WHAT YOU WANT AND LET HIM HANDLE THE REST HE IS AMAZING WITH WORKING WITH CUSTOMERS

Mr. McShan was helpful in me finding a car. I found one I wanted, and I love my car so far. Thank you.

Mr.Mcshan was so great I most definitely will recommend anybody I know or don’t know to see him he’s great .

I just purchased my second vehicle from Townsend Honda…it was the fastest purchase transaction I’d ever seen , and a very friendly staff. I would highly recommend them for your next automotive needs….

After I crashed my car a month or so ago, I began to look for a new car. I had in mind, something like a civic, with decent size, good fuel economy, and of course, comfort. I got in contact with Tim, about the week before I went in person to the dealership, to price check a couple of vehicles, and Tim was cordial, and responded quickly to my requests. That weekend, I went to the dealership, and ended up test driving a couple cars, before landing on the showroom floor model, a delightfully red civic. I managed to negotiate down on the price a nice amount, and came away generally feeling successful

O’Shan was a great salesman and made the process easy! We had completed the credit app prior to going to the dealership so all we had to do was sign and drive.

I've purchased three cars from Tim Jones at Townsend Honda over the years. Simply put, he is the best! He's very knowledgeable about the vehicles he sells and took the time to answer my many questions. I highly recommend both Tim and this dealership!