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Townsend Honda

(197 reviews)

Reviews

(197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Townsend Honda from DealerRater.

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Simple, easy buying process

Tim Boyd is the best!!! He and Corwin Sledge make quite the team. They both went above and beyond to make this buying process easy and smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hey Tiffany! Thank you for your review! We couldn't be happier to hear that Tim and Corwin made your buying experience easy and smooth. Thank you for joining the Townsend Honda family! Enjoy your vehicle in this beautiful weather and let us know if we can do anything for you in the future! Best, Angela Thomas Townsend Honda Marketing

Personable & Quality Customer Service

Upon arrival to Townsend Honda, I already knew what I wanted. With the understanding of any salesman job, their job is to sell you a vehicle. The personable attitude and pleasant atmosphere made me absolute in my decision to buy the vehicle from Adrienne. I was greeted properly and she actually took the time to hear me out on my concerns and desires in purchasing a vehicle. The buying process was articulated clearly and concisely from Joshua. Every customer desires to be heard, understood, and appreciated in order to make their final decision in selecting a vehicle from Townsend Honda, absolute. I am highly satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hey Royneka! Thank you for your kind words regarding Townsend Honda. We are so happy to hear that Adrienne and Josh were able to meet your desires when purchasing a vehicle. Enjoy your new vehicle and please let us know if we can do anything for you in the future! Best, Angela Thomas Townsend Honda Marketing

Tim delivers!

Tim contacted me about a used 4Runner I inquired about. I let him know I was really looking for something with a third row. Tim checked the inventory at other Townsend locations and found exactly what I was looking for! He was very patient with my schedule and made buying a car quick and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey there Meredith! Thank you for reviewing us! We are so happy to hear Tim made your experience quick and easy and found you exactly what you were looking for. Enjoy your new vehicle on this beautiful day and let us know if we can do anything for you in the future! Angela Thomas Townsend Honda Marketing

My HR-V buying experience!

Tim was fantastic! Explained every thing to me and overall service was a great experience. From Julia Cook the receptionist to the financial office.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hey there Laurie! Thank you for your kinds words about our staff here at Townsend Honda. We are thrilled to hear we could help with your car-buying experience! We think Tim is pretty fantastic as well! Enjoy your new vehicle and let us know if we can do anything for you in the future!

Great Salemans

Have bought several vehicles from Towsend wouldn't go anywhere else love Tim Jones he is a great person and makes car purchasing easy and comfortable not a hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey there Kelly! Thank you for your kind words! We are so happy to hear that Tim made your car buying experience a wonderful one! We think he's pretty great as well! Enjoy your new vehicle and let us know if we can do anything for you in the future! Best, Angela Thomas Townsend Honda Marketing

Great Service

Tim Jones was awesome! He takes the time to get exactly what you're looking for

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hey there! Looks like we have something in common, we love Hondas too! Thank you for taking time to leave us a review, it helps us and our future customers! We think Tim is pretty awesome as well. We hope you're enjoying your new ride, take it for a spin on this beautiful day! Let us know if we can do anything else for you! Best, Angela Thomas Townsend Honda Marketing

Great service, very helpful place!

Loved my car buying experience, Tim Jones was very helpful, no pressure, and very patient with my indecisiveness! Will definitely do business with them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hey Christine! Thank you for your review of Townsend Honda and the experience you had here! We are so happy to hear that you loved purchasing a car with us- we loved doing business with you as well! We think Tim is pretty great as well! We look forward to having you back here with us! In the meantime, enjoy your new vehicle and let us know if we can do anything else for you! Best, Angela Thomas Townsend Honda Marketing

Good experience with Tim Jones - Towsand Honda!

Tim Jones, (Salesperson) did a great job for me an my wife--Friendly, professional and very helpful. And not pushy at all. I like the fact that they have their markdowns already on the vehicle and its basically the bottom line. The last Honda I bought in 2005 was over the internet and I never talked to anyone----because I can't stand the smoke and mirrors. I have noticed that dealers now post what is basically the bottom line and quit using those old time tactics that drove me nuts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there! Thank you for your review of the experience you had here at Townsend Honda! We are so happy to hear that you were pleased with your experience and Tim was able to assist you and your wife. Enjoy your new vehicle and let us know if we can do anything in the future for you! Best, Angela Thomas Townsend Honda Marketing

Great Experience While Buying

I had a great experience working with Tim Jones, the finance managers, and the used car manager that handled my trade in. This group went above and beyond to make sure my payments stayed where I needed them to be and to make sure we got the best interest rate possible. The facility was nice, clean and well maintained. Mr. Jones has followed up to make sure I'm still enjoying my 2016 Honda Accors Sport. This was the easiest buying experience I have ever had. I'm very pleased with Townsend Honda and my vehicle. I will be going back to see Tim and the other staff at Townsend for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hey there Brooklyn! Thank you for your kind words! We are so glad to hear that our team went above and beyond your expectations. Our customers are our number one priority and we are happy you had a great buying experience with us. We think Tim is pretty great as well! Enjoy your 2016 Honda Accord Sport and let us know if we can do anything for you in the future! We look forward to serving you again! Best, Angela Thomas Townsend Honda Marketing

Great service. Very helpful and friendly staff.

Our experience at the dealership was. Great. Our salesman Tim Jones was outstanding in helping us and letting us find what we wanted. Very happy with our trip to Townsend Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi there Chris! Thank you for letting us know how your experience with us was! We couldn't be happier to hear that Tim was able to assist you and help you find what you wanted! Enjoy your vehicle and let us know if we can do anything else for you! We look forward to seeing you again in the future! Best, Angela Thomas Townsend Honda Marketing