Reviews
Excellent experience
Doug was great to deal with! I am very happy with the entire process of working with this dealership! I love my new RAV4 and am happy with my purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nicole, we're delighted to know that Doug and our team at Springhill Toyota made your car-buying experience a great one. Enjoy every mile in your new Toyota RAV4!
My excellent experience!
I was completely satisfied with my experience with the care of my 4 Runner. Everyone were so attentive to their work, also so polite to me. Cadyn was so helpful with everything. He is a very conscientious young man. I really appreciated him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, thank you for the kind words! We're glad to hear that Cadyn and our team provided excellent service and took care of your Toyota 4Runner. We appreciate your business and hope to see you again at Springhill Toyota in the future!
Awesome service and professional.
Have decided to use this dealership from now on. Edward took care of me at this dealership when the one I bought my car from wouldn't. I will be buying my next vehicle from them!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that Edward provided you with exceptional service during your visit to Springhill Toyota, Pamela! We are grateful for your trust in our dealership and commitment to working with us moving forward. Thank you for sharing your positive experience and we look forward to seeing you again soon!
Ask for Jevion!
Jevion was my salesman and I could not recommend him more. I've purchased lots of vehicles in my life and this was probably my best experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brandon, we're thrilled to hear that Jevion provided you with such an exceptional car-buying experience at Springhill Toyota. Thank you for sharing your positive feedback and for choosing us!
Have character when dealing with characters
Had an appointment at 1pm got there at 12:39 I was ask what I was there for I told them my door lock and check the brakes which I had already set up so after waiting I get a call around 2:40 I think his name was Eddie told me I wish you would’ve checked in with me earlier loos like your going to need brakes on the front and back plus the door lock do you want to do this today and I said yes now I’m just waiting at the dealership he told me he could get everything done so at 4:45 they call me tell me they looked at my back brakes and I can run them longer if that’s okay so basically your back brakes are good for now because we want to get out of here on time this was on Thursday my original service was set on Tuesday at 7:30am but I didn’t make it there because my mother died Monday night so your service really didn’t make my week any better but I did manage to remain calm and not cuss anyone I have had good service from this dealership before but I really can’t see me going back to get anything done again if the rear brakes needed changing when you first looked at them than and you reevaluated them close to five and now their good so that tells me someone is lying about the first evaluation or the second one to get out on time
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, I sincerely apologize for the trouble you encountered working with us. We strive to deliver a straightforward and accommodating service experience, and we never intend to inconvenience or mislead our guests. I would appreciate another opportunity to speak with you directly to see what more I can do to help make things right. I will not be able to gather your contact information from this review, so in the meantime, please feel free to reach out. Best, Jeff Collins - Service Manager - 251-300-3729
THIS IS A WONDERFUL DEALERSHIP!!
The tech that took our car in—can't remember his name right now—was SUPER HELPFUL!! We were planning to do a tune up and he helped us figure out that we had already had that service about 10,000 miles earlier. He also just shared a lot of basic info about our car (we have a Prius) and how to care and maintain it. This guy was WONDERFUL. I would not hesitate to bring my car back there. Everyone is very polite and honest. So awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chris, thank you so much for reviewing Springhill Toyota! We can't wait to pass along your appreciation to our wonderful team. We can't wait to see you again next time!
A Good Experience
My sales rep Wade was very accomadating.Answered every guestion and agreed to fix some detail items and gave me a full tank of gas. I will recommend Wade.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Emsley, it was our pleasure to assist you. We agree that Wade has a distinct strength in working with customers to find the right deal down to the finest detail--we're lucky to have him on our team! Thank you from all of us here at Springhill Toyota!
You do get very good customer service
I came in for an oil change. I got my car alignment rotate tires, but one of the men told me .I came get an oil change. Because it was close to the time but my light was on in the car so that is why I had come in
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wanda, I am so sorry to hear that your recent service visit did not go as hoped. I'd like to step in so that I may learn more about what happened and see if I can help make things right. I will take a look for your contact information, but, in the event I cannot reach you, please consider giving me a call. Thank you, Walter Hammock - Service Manager - 251-445-0483
Looooong wait time
I had made a scheduled appointment to have tires rotated. I had to wait for over two hours!! I could see if I was a walk in. When I checked in, no one advised me of the wait time either.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Melanie, I am very sorry that it took longer than anticipated to complete our services. I understand this is frustrating, and I will share your feedback with my team to help us improve our customer service. If there is anything else you would like to share, please reach out. Thank you, Walter Hammock - Service Manager - 251-445-0483
Easy Process
Doug was really great to work with. He was very informative on everything there was to know about the vehicle. Best and easiest time I’ve had buying a vehicle by a long shot.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jason! We are so happy our Springhill Toyota team earned your five stars, and congratulations on the new vehicle. Doug will appreciate the shoutout! Enjoy the ride and we hope to see you again down the road.