Reviews
I love these guys. Always friendly, step up if your usual agent is busy. Very professional.
I love these guys. Always friendly, step up if your usual agent is busy. Very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, thank you for leaving Springhill Toyota your positive feedback!
Come to Springhill Toyota for all your car needs Ryan ,service technican is always my go to guy he get right everytime!!
Come to Springhill Toyota for all your car needs Ryan ,service technican is always my go to guy he get right everytime!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review of Ryan and the team. We are proud to have your business at Springhill Toyota! See you next time.
I am impressed with the service department. They explain everything well, always kind and courteous and knowledgeable without overselling work not needed. I intended to get service at a closer dealership but have stayed because the service is so good.
I am impressed with the service department. They explain everything well, always kind and courteous and knowledgeable without overselling work not needed. I intended to get service at a closer dealership but have stayed because the service is so good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Suellen, we are happy to have you as a Springhill Toyota customer and we truly appreciate your business. We hope to continue to serve you for many years to come! Take care!
BUYERS — RESEARCH EVERYTHING BEFORE SIGNING AT SPRINGHILL TOYOTA. I bought a 2026 Grand Highlander Hybrid MAX Limited here. Steven Steinfield was my salesperson and did a great job working with me. Andrew in finance also worked with me and was willing to change the APR when I questioned it. Always check your rate before signing. My biggest issue was accessory pricing with Peyton Keiser. I was shown prices on a computer and thought they were normal Toyota prices: about $1,400 running boards, $460 all-weather mats and $160 cargo tray. When I questioned the prices, I was told the mats were originally $600-something and I was getting them for $460. 😂 But when I researched myself, Toyota’s price was around $248 MSRP, and I found genuine Toyota running boards around $548 discounted compared with the $1,400 quote. I understand paying a reasonable labor charge to install running boards, but not a difference that feels like $500/hour, especially when the mats and cargo tray basically just get placed in the vehicle. Be careful and verify the prices yourself instead of assuming the computer price you’re shown is Toyota’s price. Alabama taxes/title/registration have to be paid, but you can still negotiate an OUT-THE-DOOR total including them. Research OEM prices, check your APR, negotiate your OTD total, and if the numbers don’t make sense, walk away and try another dealer. I really hate feeling like I’m being misled, so buyers, please be careful.
BUYERS — RESEARCH EVERYTHING BEFORE SIGNING AT SPRINGHILL TOYOTA. I bought a 2026 Grand Highlander Hybrid MAX Limited here. Steven Steinfield was my salesperson and did a great job working with me. Andrew in finance also worked with me and was willing to change the APR when I questioned it. Always check your rate before signing. My biggest issue was accessory pricing with Peyton Keiser. I was shown prices on a computer and thought they were normal Toyota prices: about $1,400 running boards, $460 all-weather mats and $160 cargo tray. When I questioned the prices, I was told the mats were originally $600-something and I was getting them for $460. 😂 But when I researched myself, Toyota’s price was around $248 MSRP, and I found genuine Toyota running boards around $548 discounted compared with the $1,400 quote. I understand paying a reasonable labor charge to install running boards, but not a difference that feels like $500/hour, especially when the mats and cargo tray basically just get placed in the vehicle. Be careful and verify the prices yourself instead of assuming the computer price you’re shown is Toyota’s price. Alabama taxes/title/registration have to be paid, but you can still negotiate an OUT-THE-DOOR total including them. Research OEM prices, check your APR, negotiate your OTD total, and if the numbers don’t make sense, walk away and try another dealer. I really hate feeling like I’m being misled, so buyers, please be careful.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. While I am glad to hear that Steven and Andrew provided good service during your transaction, I am sorry to learn about the issues you encountered regarding accessory pricing. We value your feedback, and transparency is a core priority for our team. We are currently reviewing the concerns you raised to ensure we are providing accurate and fair information to our customers. I invite you to contact me directly at 251-445-6598 to discuss this further so we can resolve your concerns. Thank you, Michael Ricardy - General Manager
BUYERS — RESEARCH EVERYTHING BEFORE SIGNING AT SPRINGHILL TOYOTA. I bought a 2026 Grand Highlander Hybrid MAX Limited here. Steven Steinfield was my salesperson and did a great job working with me. Andrew in finance also worked with me and was willing to change the APR when I questioned it. Always check your rate before signing. My biggest issue was accessory pricing with Peyton Keiser. I was shown prices on a computer and thought they were normal Toyota prices: about $1,400 running boards, $460 all-weather mats and $160 cargo tray. When I questioned the prices, I was told the mats were originally $600-something and I was getting them for $460. 😂 But when I researched myself, Toyota’s price was around $248 MSRP, and I found genuine Toyota running boards around $548 discounted compared with the $1,400 quote. I understand paying a reasonable labor charge to install running boards, but not a difference that feels like $500/hour, especially when the mats and cargo tray basically just get placed in the vehicle. Be careful and verify the prices yourself instead of assuming the computer price you’re shown is Toyota’s price. Alabama taxes/title/registration have to be paid, but you can still negotiate an OUT-THE-DOOR total including them. Research OEM prices, check your APR, negotiate your OTD total, and if the numbers don’t make sense, walk away and try another dealer. I really hate feeling like I’m being misled, so buyers, please be careful.
BUYERS — RESEARCH EVERYTHING BEFORE SIGNING AT SPRINGHILL TOYOTA. I bought a 2026 Grand Highlander Hybrid MAX Limited here. Steven Steinfield was my salesperson and did a great job working with me. Andrew in finance also worked with me and was willing to change the APR when I questioned it. Always check your rate before signing. My biggest issue was accessory pricing with Peyton Keiser. I was shown prices on a computer and thought they were normal Toyota prices: about $1,400 running boards, $460 all-weather mats and $160 cargo tray. When I questioned the prices, I was told the mats were originally $600-something and I was getting them for $460. 😂 But when I researched myself, Toyota’s price was around $248 MSRP, and I found genuine Toyota running boards around $548 discounted compared with the $1,400 quote. I understand paying a reasonable labor charge to install running boards, but not a difference that feels like $500/hour, especially when the mats and cargo tray basically just get placed in the vehicle. Be careful and verify the prices yourself instead of assuming the computer price you’re shown is Toyota’s price. Alabama taxes/title/registration have to be paid, but you can still negotiate an OUT-THE-DOOR total including them. Research OEM prices, check your APR, negotiate your OTD total, and if the numbers don’t make sense, walk away and try another dealer. I really hate feeling like I’m being misled, so buyers, please be careful.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very professional. Always takes care of my vehicle in a timely manner with excellent care. Would recommend them 100%
Very professional. Always takes care of my vehicle in a timely manner with excellent care. Would recommend them 100%
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your recommendation, Daniel! We look forward to helping you again at Springhill Toyota. Safe travels!
The service I received was great ,Kaine was helpful and was prompt and courteous, thaks
The service I received was great ,Kaine was helpful and was prompt and courteous, thaks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your business and your review! Thanks from the Springhill Toyota Team, Lloyd!
Everyone was professional in servicing the customer,The facility was very clean and comfortable,Kept you updated on how much longer it will be
Everyone was professional in servicing the customer,The facility was very clean and comfortable,Kept you updated on how much longer it will be
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear you were updated throughout your service visit, and we hope you might stop by Springhill Toyota again one day! Safe travels ahead!
Best service I have every experienced. Would recommend to anyone with a Toyota vehicle. Thank you Springhill Toyota.
Best service I have every experienced. Would recommend to anyone with a Toyota vehicle. Thank you Springhill Toyota.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing our customers are taken care of here at Springhill Toyota! Thank you for your business and for spreading the word about our team.
Beautiful dealership! Service writer is a smart, professional young lady with understanding and compassion. She lessons. I am never disappointed in her to get the job done. Sometimes the mechanics are are not always on it but, Megan will send the vehicle back through until the job is completed properly. Thank you, Kathryn Denomme
Beautiful dealership! Service writer is a smart, professional young lady with understanding and compassion. She lessons. I am never disappointed in her to get the job done. Sometimes the mechanics are are not always on it but, Megan will send the vehicle back through until the job is completed properly. Thank you, Kathryn Denomme
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Kathryn, we sincerely appreciate your feedback about our service advisor, Megan! Thank you for choosing Springhill Toyota and for sharing your support. We look forward to serving you again in the future!