Reviews
Zero stars- complete and utter failure of customer service! The service department has gone way DOWNHILL. I regret buying my car here. You show up for your "appointment" on time and everyone sits at their desk and stares at their monitors ignoring the customer who I guess is supposed to magically know who to go and chase down for their appointment. When you do finally find the person they blow you off and make you miss the non-existent shuttle that you were assured existed and was told that you "had to be on time for". The only work I have them do is the safety recalls on my car. I will be finding another dealership to service the safety recalls on my car as they can't even do this.
Zero stars- complete and utter failure of customer service! The service department has gone way DOWNHILL. I regret buying my car here. You show up for your "appointment" on time and everyone sits at their desk and stares at their monitors ignoring the customer who I guess is supposed to magically know who to go and chase down for their appointment. When you do finally find the person they blow you off and make you miss the non-existent shuttle that you were assured existed and was told that you "had to be on time for". The only work I have them do is the safety recalls on my car. I will be finding another dealership to service the safety recalls on my car as they can't even do this.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear name, I sincerely apologize for your disappointing experience with our customer service. Your feedback about the lack of support and reliability during your appointment is invaluable, and I assure you we are committed to improving our service quality. Thank you for sharing your concerns, and I invite you to reach out directly so we can address this matter further and regain your trust.
We have all our car work done here and they know all about cars and trucks. And very friendly and good people and good service.
We have all our car work done here and they know all about cars and trucks. And very friendly and good people and good service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello William, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was told that Inneeded to get purchase a tire when it was not necessary! I refused but the service person still said it was a danger to the vehicle. I stood my ground and it is not a danger to vehicle everything works fine!! I would recommend making sure all T?s crossed and I?s dotted when making a deal with this dealership.
I was told that Inneeded to get purchase a tire when it was not necessary! I refused but the service person still said it was a danger to the vehicle. I stood my ground and it is not a danger to vehicle everything works fine!! I would recommend making sure all T?s crossed and I?s dotted when making a deal with this dealership.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jessica, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (615) 800-6500 when you have a chance. Thank you, and we look forward to hearing from you.
Always a pleasure. Very friendly folks and have taken care of our family for years. We purchased the truck at Ford of Franklin and they have done a great job in serving our truck.
Always a pleasure. Very friendly folks and have taken care of our family for years. We purchased the truck at Ford of Franklin and they have done a great job in serving our truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dale, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Anthony Martinez took excellent care of me and my vehicle. Always does a great Job everyone I go. I would highly recommend family and friends to go get their oil change with him.
Anthony Martinez took excellent care of me and my vehicle. Always does a great Job everyone I go. I would highly recommend family and friends to go get their oil change with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jarod, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Good, honest people who want to do the right thing by their customers. I've been servicing my vehicle with Ford of Franklin several times and have never had the first issue ..first class all the way.
Good, honest people who want to do the right thing by their customers. I've been servicing my vehicle with Ford of Franklin several times and have never had the first issue ..first class all the way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Was incredible service. Needed an emergency repair before leaving for an out of town trip and they got it into the ?express lane? and finished it before we had to leave town.
Was incredible service. Needed an emergency repair before leaving for an out of town trip and they got it into the ?express lane? and finished it before we had to leave town.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Rich, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
In and out. Very professional. The team is very knowledgeable and kept us updated throughout the process. It was definitely worth the drive over to Franklin.
In and out. Very professional. The team is very knowledgeable and kept us updated throughout the process. It was definitely worth the drive over to Franklin.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dean, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Anthony Martinez in Ford service is amazing. He makes the service process so easy. He is helpful. He is friendly and he keeps you up-to-date with all your service needs. I couldn?t ask for a better experience.
Anthony Martinez in Ford service is amazing. He makes the service process so easy. He is helpful. He is friendly and he keeps you up-to-date with all your service needs. I couldn?t ask for a better experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Buying my car here was a great experience. Everyone was friendly, helpful, and made the whole process easy without any pressure. I'm really happy with my new car and would definitely recommend this dealership!
Buying my car here was a great experience. Everyone was friendly, helpful, and made the whole process easy without any pressure. I'm really happy with my new car and would definitely recommend this dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!