Reviews
It's been a bit difficult.
It's been a bit difficult. The initial price listed was misleading, and although my sales rep worked to include it, he said that including it basically negated their ability to negotiate. They could not provide any range of APR for a loan, not even a ballpark. They approached it as part of the negotiation. Made it almost impossible to know what total price I'd be paying for the vehicle. I made a very reasonable offer that essentially kept them at asking price but they couldn't think outside of the box to make it work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are really happy with our experience at Franklin Ford
We are really happy with our experience at Franklin Ford Lincoln. The service department is great at keeping you informed and up to date on what is needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Great experience!
Great experience! Felt very taken care of and not pressured. Process was simple and smooth
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you for your feedback and take care!