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Town & Country Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (154 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Town & Country Ford from DealerRater.

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Oil change

Great job today. One of my best experiences perfect

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent folks

I chose this dealership over one closer to my home because of the helpful staff and service people. They really go out of their way to help their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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jeffandfaye1@yahoo.com

little longer than we expected but everyone was very friendly and very willing to help! Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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10/10 Highly Recommend!

Overall great experience, very kind staff and quick to get me in and out. I and my family have purchased a total of 5 cars from them, great service every time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford Escape

We found this vehicle on line. We called to make sure it was still available. We got to the dealership an hour later and the keys were waiting on us. We drove it and did the paperwork and were headed home a couple of hours later. No hassles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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MISTER

WAS DEAING WITH AN ISSUE FROM AN OIL CHANGE RECEIVED FROM A 3RD PARTY COMPANY. OIL CHANGE WAS NOT PERFORM CORRECTLY. TOOK MY TRUCK TO THIS FORD SERVICE AND THEY REPAIRED AND ALSO MADE SURE TO NOTATE THE ISSUES CAUSE BY THE 3RD PARTY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My repair

The sales representative could not have been nicer. He made sure that my need was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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poor customer communication

I took my car in for a recall on door locks. I was told it would take about 3 hours to fix and was told I would be given a ride home and a call when the car was ready. I waited in the waiting room, no ride ever came. After about two hours, I was told they probable forgot about me. I would like to thank Cynthia who worked in the office for finally helping me by finding my car which was ready and seeing that I was taken care of. Communication at this place is awful! Customer service is 0!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Always have my car serviced there. They have responded to my questions and concerns in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Town and Country Ford Escape tailgate repair

Provided lots of help for me to get warranty assistance on the repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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