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Nashville Subaru

(410 reviews)

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(410 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nashville Subaru from DealerRater.

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The team at Nashville Subaru is very professional and helpful. Cliff, our primary contact, was very knowledgeable about all aspects of the car I wanted and answered all my questions in a respectful manner. He spent a lot of time helping me set up and understand how to use the many features on my new Forrester. He and the team have been great to respond to follow-up questions. I highly recommend this company and Cliff is definitely the person you want to call.

The team at Nashville Subaru is very professional and helpful. Cliff, our primary contact, was very knowledgeable about all aspects of the car I wanted and answered all my questions in a respectful manner. He spent a lot of time helping me set up and understand how to use the many features on my new Forrester. He and the team have been great to respond to follow-up questions. I highly recommend this company and Cliff is definitely the person you want to call.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My buying experience at Nashville Subaru was exceptional. It was completely professional, but also enjoyable! Cliff and the other staff members that I dealt with are a highly knowledgeable team!

My buying experience at Nashville Subaru was exceptional. It was completely professional, but also enjoyable! Cliff and the other staff members that I dealt with are a highly knowledgeable team!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Excellent feedback, thank you! We're thrilled you were pleased with your buying experience. Thanks for choosing us!

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This was my first visit to Nashville Subaru since I have recently moved there. Service staff was very courteous and as I was just curious about exploring my options to see if I wanted to change my car. Sales department was very helpful to answer my questions. The best part is that there was no pressure from them on when and how soon will i be making decision.This left a very good impression on me.

This was my first visit to Nashville Subaru since I have recently moved there. Service staff was very courteous and as I was just curious about exploring my options to see if I wanted to change my car. Sales department was very helpful to answer my questions. The best part is that there was no pressure from them on when and how soon will i be making decision.This left a very good impression on me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We're so glad you enjoyed your service experience. We look forward to seeing you again!

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Got me in timely, flexible scheduling. Comfortable waiting area. 2 hours is seems little long for a scheduled oil change and tire balance and rotation

Got me in timely, flexible scheduling. Comfortable waiting area. 2 hours is seems little long for a scheduled oil change and tire balance and rotation

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We're glad you were satisfied with your service experience. We hope to see you again soon!

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Ordered and purchased car. Mechanic caused major oil leak. Never could get them to fix what their mechanic caused! Subaru of America Advocacy is of no help. I paid using gold plus warranty to fix the leak that their mechanic caused. They are not trustworthy. My brother and his wife purchased from Darryl Waltrip in Franklin. Their experience has been wonderful. Avoid using Nashville Subaru and know Subaru of America Advocacy is useless!

Ordered and purchased car. Mechanic caused major oil leak. Never could get them to fix what their mechanic caused! Subaru of America Advocacy is of no help. I paid using gold plus warranty to fix the leak that their mechanic caused. They are not trustworthy. My brother and his wife purchased from Darryl Waltrip in Franklin. Their experience has been wonderful. Avoid using Nashville Subaru and know Subaru of America Advocacy is useless!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We're sorry to hear you had this experience. Please contact our BDC or General Manager so we can understand and resolve this for you 615-395-6631

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Great service. Comfortable wait area. Great attention to detail on what my car needs. Definitely recommend. Everyone is always nice and courteous.

Great service. Comfortable wait area. Great attention to detail on what my car needs. Definitely recommend. Everyone is always nice and courteous.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great to hear! We're glad we could provide a great service experience. We hope to see you again soon!

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Really disappointed with the service for the price I paid i could have got something better anywhere else. My car was dirthy inside, my tires weren't checked as they should because I paid for that and my car was left with a noise.

Really disappointed with the service for the price I paid i could have got something better anywhere else. My car was dirthy inside, my tires weren't checked as they should because I paid for that and my car was left with a noise.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We regret that your experience wasn't satisfactory. Please contact our BDC or General Manager at your earliest convenience so we can assist you. 615-395-6631

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The service was excellent and prompt. We like the way Subaru stands behind their product.

The service was excellent and prompt. We like the way Subaru stands behind their product.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you! We appreciate you highlighting your service experience. We value your business!

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Asked for 60k service minus oil change and air filters. Also, requested brakes be checked and changed if needed. $1800 later-charged for oil change, filters, and brakes were never checked. Changed air filters the prior week…should have been obvious, aside from me telling them. I expected them to recommend wiper blades replacement(my rear wiper had the rubber piece clearly dangling), but no mention. Had been avoiding bringing my car to them due to poor customer service during previous visit….im done with this dealership

Asked for 60k service minus oil change and air filters. Also, requested brakes be checked and changed if needed. $1800 later-charged for oil change, filters, and brakes were never checked. Changed air filters the prior week…should have been obvious, aside from me telling them. I expected them to recommend wiper blades replacement(my rear wiper had the rubber piece clearly dangling), but no mention. Had been avoiding bringing my car to them due to poor customer service during previous visit….im done with this dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear you had this experience. Please contact our BDC or General Manager so we can understand and resolve this for you. 615-395-6631

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I am an active-duty military member stationed on Fort Campbell, KY. I tried to purchase a 2025 Crosstrek in Atlanta. GA while on leave. The Kennesaw Subaru dealership found the model Subaru that I wanted in Nashville. I was heading back to FTCKY that day and the Nashville Subaru crew stayed late to facilitate my purchase after hours. Noah was great. My gripe is that I went in to have a wider arm replaced that had been damaged in a car wash. I ordered the part, but I was never contacted to say that the part was in. I stopped in on my way home two weeks later and the part was in. The service department replaced the part in 10 minutes, awesome, but I had needed the rear wiper the week prior and a call would have been nice. Love the store and I will take my crosstrek back for all maintenance. Paxton

I am an active-duty military member stationed on Fort Campbell, KY. I tried to purchase a 2025 Crosstrek in Atlanta. GA while on leave. The Kennesaw Subaru dealership found the model Subaru that I wanted in Nashville. I was heading back to FTCKY that day and the Nashville Subaru crew stayed late to facilitate my purchase after hours. Noah was great. My gripe is that I went in to have a wider arm replaced that had been damaged in a car wash. I ordered the part, but I was never contacted to say that the part was in. I stopped in on my way home two weeks later and the part was in. The service department replaced the part in 10 minutes, awesome, but I had needed the rear wiper the week prior and a call would have been nice. Love the store and I will take my crosstrek back for all maintenance. Paxton

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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