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Toyota of Cleveland

(5,526 reviews)
Visit Toyota of Cleveland
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 22 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (423) 228-5965 (423) 228-5965
Used (423) 228-5973 (423) 228-5973
Service (423) 244-0569 (423) 244-0569

Reviews

(5,526 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Cleveland from DealerRater.

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What an awesome dealership!

What an awesome dealership! Went in looking for a Tundra , worked with Matthew as our salesman and he couldn’t have been nicer and was very professional! From Matthew to Shane and Julian what a great experience overall! Thanks so much. 🌟🌟🌟🌟🌟 Mark Barron

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review, Mark! We're thrilled to hear you had such a positive experience with Matthew, Shane, and Julian. We appreciate your business and hope to see you again at Toyota of Cleveland! Enjoy your new Tundra!

Kenny Jones, Taylor Alton, and Stockton Coffey are

Kenny Jones, Taylor Alton, and Stockton Coffey are exceptional. They made my purchase of a 2026 Sequoia so easy and simple. Kenny Jones went out of his way to be helpful and accomodating. These guys didn't just come on as car salesmen and managers but I came away feeling as if I had some friends. Top notch in every way..

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2026 Sequoia, MrG! We’re glad to hear you had a great experience with our team. We’ll be sure to pass along your kind words and look forward to seeing you back at Toyota of Cleveland!

Everyone was friendly and helpful.

Everyone was friendly and helpful. Rett got us through all the paperwork with patience, Shane was very helpful with all our questions, and Taylor in finance was incredibly honest and informative about all our options. We felt well taken care of here

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rebecca, we are happy to hear about your great experience with Shane, Taylor & the team here at Toyota of Cleveland! We hope you continue to choose us for all your automotive needs!

Toyota is a great place to buy your next car.

Toyota is a great place to buy your next car. I bought a RAV4 with the help of Slava. Slava is very helpful in finding you what you need, what you want and if they don’t have it, he will find you the closest that he can, but either way he is out to get you what you want like he did me.. got my payment to where I needed it. They didn’t stop until they found it. Thanks, Slava and Justice.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your outstanding feedback, Tammys! We're thrilled to hear you are so satisfied with Slava and Justice's service. We'll be sure to pass along your kind words to them. Congratulations on your new Toyota RAV4 from Toyota of Cleveland!

Worked with Mr.

Worked with Mr. Greg Bain and could not have been happier with the customer service I received. He answered all my questions and was not pushy at all. Will definitely return.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Will, thank you for sharing your kind feedback about Greg! We look forward to welcoming you back to Toyota of Cleveland. Safe travels ahead!

Top Notch!

Top Notch!!! Dustin worked very hard to find the vehicle I was looking for and communicated effectively. There was never any pressure to "settle". Taylor was most helpful in finance as we worked together to get a payment I was comfortable with. Everyone I encountered was friendly and professional. The building was clean and inviting. It was a fun experience and they are very sensitive of your time! Good Stuff!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with Dustin, Taylor, and our team! We appreciate your business and look forward to seeing you again at Toyota of Cleveland! Enjoy your new ride!

I had a good experience.

I had a good experience. All my questions were answered. It was an exchange that was memorable.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience, John! Providing thoughtful and helpful service is what we strive for, and it's wonderful to know we met that mark with you. We look forward to welcoming you again in the future! - Toyota of Cleveland

Amazing dealership!

Amazing dealership! From service to the sales people! The Managers and finance people are the best! 20 out of 10 recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the stellar rating and recommendation! We're so happy to hear that our team made your experience at Toyota of Cleveland exceptional from start to finish. See you next time!

I enjoyed working with Tyler G this was my first car

I enjoyed working with Tyler G this was my first car purchase. Working with him made the car buying process easy. Looking forward to the next one.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first car purchase! We’re glad Tyler made it a smooth experience. See you again at Toyota of Cleveland!

The 3 people I had dealings with were all very kind and

The 3 people I had dealings with were all very kind and very helpful to find a vehicle to fit my needs. The sales manager Justin, salesman Noah Lockridge, and Finance Justice Goodner are the ones who were amazing! They made the whole process very comfortable and helped ease my mind of my horrible tragedy. I will highly recommend them to anyone who is in need of a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Sharon! We're truly glad Justin, Noah, and Justice were able to make your experience comfortable and supportive. Your recommendation means a lot to us, and we’re honored to have been part of your journey. We're here whenever you need us next! - The Toyota of Cleveland Team