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Toyota of Cleveland

(5,525 reviews)
Visit Toyota of Cleveland
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 22 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (423) 228-5965 (423) 228-5965
Used (423) 228-5973 (423) 228-5973
Service (423) 244-0569 (423) 244-0569

Reviews

(5,525 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Cleveland from DealerRater.

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Great service and honesty

Great, gregg was in he best salesman we could have ask for .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Care

Roger Thompson was are salesman and he was really nice he knew exactly how we felt being in a ford we were tried of haven to deal with rude customer services @ ford they were rude and they lied so my boyfriend and i threw are hands up and went to Toyota Of Cleveland too see if we could trade are 2014 ford fiesta in (car was only 1 yr old) great shape .. and Roger was great he was really nice and respectful and was helpful and he showed us around the place .. and he got us in a 2015 Toyota Corolla the boyfriend and I are Much happier & we HIGHLY recommend Toyota Of Cleveland NO MORE FORDS!!!!!!!!!!!!!!!!!!! Thanks again Roger Thompson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No games or gimmicks

Very impressed with their overall professional service. Understood our need and did not try to sell us on another vehicle. The salesman had the vehicle gassed up awaiting our arrival for the test drive. All employees were friendly and courteous. Our friends highly recommended this dealerships after discussing the bad experience with two Knoxville dealerships, Toyota and Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Phenomenal experience

Your service advisor, Dutch, is top notched!! Very friendly and helpful. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Job well done

I got a great deal on my Prius and the trade offered on my vehicle was fair. I will come back for our next Prius!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service and advice. Work completed in timely manne

Sean was helpful with info that helped us to make the best choice for our money. He worked with us to schedule and complete our work in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Excellent Service

Tyler came out as soon as I began looking at Prius cars, he asked if I needed help! From the beginning he was polite, helpful, patient and willing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great salesman

Gregg was the best saleman we have ever had ,helpful picking out the right making motel for our needs. We feel like Gregg was truthful and honest for us, and we recomend him for other famlies.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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GOOD EXPERIENCE

Roger Thompson was the Salesperson who helped us purchase a Toyota Avalon. Our purchase experience was very nice and he worked patiently to make the purchase successful. Also, I want to thank Anthony in the Service Dept. too because I have always called him with questions and appointments to get my cars serviced when we are down that way. We thank him and others who worked thru all the details with us. Yes, we will recommend others to you dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Very Much Pleased

Just like the service department, sales and financial very good and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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