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Wallace Mitsubishi

(248 reviews)
Visit Wallace Mitsubishi
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (866) 546-4930 (866) 546-4930
Used (866) 547-1552 (866) 547-1552

Reviews

(248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wallace Mitsubishi from DealerRater.

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First time a dealership was hassle free.

First time a dealership was hassle free. I am previous Toyota owner and always bought from Toyota. They got me the payment I needed and helped me save money. And during a time where there is a car shortage, they don't make you pre-sale or sell a vehicle you were waiting on like others. I will continue to do business for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mitsubishi

Everyone was very helpful. Dealership was very comfortable while we were there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John! Just wanted to let you know how much we appreciate your wonderful review! Thanks so much for your kind comments!

Wallace Mitsubishi of Kingsport is Top Notch

Stephanie Brobeck was awesome. She knew her stuff and didn?t try to be pushy. She gave my husband and I privacy without us having to awkwardly ask. There was no ?let me see my manager? back and forth. The only time she had to was when we asked questions she legitimately had to ask the manager. We were out within a few hours with our trade-in and new purchase complete. Knowledgeable Ready for business Didn?t waste our time Paperwork completed quickly once we made a purchasing decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us and your kind comments about Stephanie - she is a great asset to us, that's for sure! Thanks so much for choosing Wallace - we look forward to seeing you again soon!

Best Vehicle Buying Experience Ever

Mr. Barrett was a real pleasure doing business with you & Wallace of Kingsport Tn. Never had a pleasant experience buying a vehicle before. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

thanks so much

I will most definitely buy from again easy hassle-free

I will most definitely buy from again easy hassle-free vehicle purchase. Thank You Mr. Barrett

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Kind helpful.honest.nice friendly.price great they really...

Kind helpful.honest.nice friendly.price great they really take care of their customers.honest with everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Had wonderful service here from all the staff but...

Had wonderful service here from all the staff but especially from Jesse Smith. He was very friendly and knowledgeable. Will definitely buy from here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My 79 year old grandmother went there to buy a car and...

My 79 year old grandmother went there to buy a car and trade her truck. When she found one she like the salesman kept pushing her to get it and would not tell her the price kept saying they didn't know yet. When in fact the car is advertise for 22,998 and not only did they do that they actual charged her 32,000. And pushed her in to buying it. She is 79 years old worked clean up barely makes end meet just to have a sales person here rip her off for 10,000 more dollars. If that aint the lowest of low idk what is. I have screen shots of the vehicle the vin number and advertising price. How can u people sleep at night knowing you done this to a old woman. I will write a bad review on everything i can find. Tell everyone I know what yal have done i will post it publicly on my Facebook page everyday till everyone in kingsport knows what has happened.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

they got me a car when nobody else could i would send...

they got me a car when nobody else could i would send other people there the sale people where very friendly it the best thank you for giving me a chance when noone else would

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Be careful if you go here and don’t buy a car, they get...

Be careful if you go here and don’t buy a car, they get mad. Make sure you leave with your belonging because if you forget and leave something there, they will tell you they have it and when you go back to pick it up, it is not there. Then you call them back a day later to see if they found your item again and they lie to you and said it belonged to someone else after they had described it to you so you knew it was yours, then they cuss you out and hang up on you, that’s real professional, huh?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.