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Lenoir City Ford

(2,161 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award
New (865) 635-4311 (865) 635-4311
Used (865) 635-4315 (865) 635-4315
Service (865) 635-4027 (865) 635-4027

Reviews

(2,161 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lenoir City Ford from DealerRater.

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We were on a road trip and needed quick battery

We were on a road trip and needed quick battery replacement. They worked us in and replaced the battery with 45 minutes. So much more pleasant experience than any of the Ford dealerships in the Nashville area where we live.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The deal was done remotely and was relatively straight

The deal was done remotely and was relatively straight forward. Car was delivered in 2 days. There was zero follow-up by them after delivery. But that wouldn't stop me from buying from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly and professional team in the service department

Friendly and professional team in the service department who always do a great job providing service for my 2020 F-150.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Manager lowballed trade in on 2022 Ford Explorer.

Manager lowballed trade in on 2022 Ford Explorer. Salesman Pete was great to work with as unusual.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very helpful,they seemed to care.

Very helpful,they seemed to care. Prompt and informative, they kept me up today as things progressed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Our salesman was very professional and was very easy to

Our salesman was very professional and was very easy to buy from. I gave them very high marks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I am taken care of and k own by name.

I am taken care of and k own by name. Service is always great! Ciji was my Service Advisor this time and as always, very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Stop putting license plate holders on the fronts of

Stop putting license plate holders on the fronts of vehicles you are damaging the cars before they are purchased and causing people to have to buy new bumpers/grills etc. with that being said Pete Clay is fantastic I absolutely adore him and he’s just so chill and fair. He made things so easy and he’s just amazing I can’t say enough good things about him. Love love love him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great sales staff, went to check out convertables and

Great sales staff, went to check out convertables and ended up looking at the new Broncos. Really liked the vehicle and ended up with a beautiful green and black Rature. What a beast! Good job Pete, you’re a heck of a salesman!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They pointed out something I needed to be aware of the

They pointed out something I needed to be aware of the next time I get my oil changed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.