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Rusty Wallace Toyota

(343 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Wallace Toyota from DealerRater.

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Philip was great knowledgeable and very helpful highly

Philip was great knowledgeable and very helpful highly recommend him for anyone you can tell he cares about his customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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My husband and I had a great experience.

My husband and I had a great experience. We originally came to get my car serviced and ended up trading my husbands truck for a 4-Runner. Shawn Griffitts was super nice and got us in and out quickly. This is the 3rd vehicle we’ve got from Rusty Wallace and plan to come back in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I would like to say kudos to Alex Scearce, service

I would like to say kudos to Alex Scearce, service advisor at Rusty Wallace Toyota. I pulled into the service bay with an unusual request. I had a license tag that was screwed on so tightly that I couldn’t get it off. He used his tool to try and get it off, with no luck. But he took the time to go back to the garage to find a tool that finally got it off. He wouldn’t charge me anything, and I so appreciated his kindness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nate did a great job helping us trade and purchase our

Nate did a great job helping us trade and purchase our latest Toyota. I would highly recommend him. He was very knowledgeable and sincerely helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Chip at Rusty Wallace Toyota was great!

Chip at Rusty Wallace Toyota was great! He was very easy to talk with and did everything he could to make the process feel easy and made the whole process feel right. I appreciate everything Chip and everyone who I worked with for taking care of me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We’ve never enjoyed going to car dealerships but Brian

We’ve never enjoyed going to car dealerships but Brian Cook made it a pleasant experience! Brian was honest, polite and very patient in our indecisiveness and worked hard at finding us the right car at the right price! We love our new 4Runner! God bless him always!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Would like to thank Alex in service dept.

Would like to thank Alex in service dept.for his help on our wheel issue .He is a very kind and polite young man and so helpful. Thanks Alex

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It’s was amazing service I went there just to look at the

It’s was amazing service I went there just to look at the selection and ended up with my realistic dream car Nate was very helpful with the process glad I got my first car from them😁

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My wife and I had awesome car-buying experience there at

My wife and I had awesome car-buying experience there at Rusty Wallace Toyota in Morristown! Rodney and all the staff went above and beyond for us. They answered all our questions and couldn’t have been nicer. They really treated us like family. It wasn’t about them making a sale, it was about us having the best vehicles that we were going to be happy with. We bought a 2020 4Runner and a 2022 Camry, and we love these vehicles and are very satisfied and happy with them. Thank you Rodney and all the staff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Rusty Wallace Toyota was truly professional with the

Rusty Wallace Toyota was truly professional with the utmost customer care. Glad to be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.